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    Carphone Warehouse policy on Apple goods

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    Comments

    • #32
      Blue_Wolf
      Registered Users, Registered Users 2 Posts: 861 Blue_Wolf
      ✭✭✭


      I beg to differ mate, it is law. It is also law for the company after the 28days to offer either repair,replacement or refund. That part is upto the company.


    • #33
      Sam Vimes
      Registered Users, Registered Users 2 Posts: 21,611 Sam Vimes
      ✭✭✭✭


      Blue_Wolf wrote: »
      I beg to differ mate, it is law. It is also law for the company after the 28days to offer either repair,replacement or refund. That part is upto the company.

      which law says it has to be 28 days?

      edit:this page says nothing about 28 days:
      http://citizensinformation.ie/categories/consumer-affairs/consumer-protection/consumer-rights/consumers_and_the_law_in_ireland

      it just says "Act as soon as you can – a delay can indicate that you have accepted faulty goods or services". you'd think that if 28 days was enshrined in law they'd mention it. and i can't find any mention of a 28 day period in the sale of good and supply of services act.


    • #34
      foggy_lad
      Closed Accounts Posts: 20,373 foggy_lad
      ✭✭✭✭


      Sam Vimes wrote: »
      still the old foggy_lad we all know and love i see. he could take them to court for following the policy that the manufacturer insists every seller of the product worldwide follows, or he could make it easier on everyone, including himself, and just call apple

      just to clarify a few points 1st you do not know me and 2nd i and possibly most other people are not interested in any feelings you may have towards me and 3rd point is that i will not be taking apple anywhere as i do not own any apple products.

      what an unusual statement to make as often it is more hassle ringing a manufacturer and trying to arrange collection/delivery which may well be ok if you are in a large town but if you live in the back of beyonds it is more likely the courier will have difficulty finding you!

      wouldn't it be far better for store staff to take the product and arrange collection from the store which the courier should have no problem finding.


    • #35
      jahalpin
      Registered Users, Registered Users 2 Posts: 1,031 jahalpin
      ✭✭✭


      Blue_Wolf wrote: »
      Carphone warehouse are not obligated to send apple products back to Apple. Same case as 3 network. All repair issues are dealt with by themselves. If apple decide to replace the product instead of repair they will give carphone warehouse an Rma number and than can be replaced in store. By law its 28 days faulty exchange period

      Under Irish law, CPW are required to deal with faulty goods as the consumers contract is with them and not with Apple. It is upto them to either repair or replace the item.

      As for the 3 network, CPW are acting as an agent selling 3 contracts and supply phones that are seriously subsidized by 3 as part of the contract


    • #36
      Sam Vimes
      Registered Users, Registered Users 2 Posts: 21,611 Sam Vimes
      ✭✭✭✭


      foggy_lad wrote: »
      just to clarify a few points 1st you do not know me and 2nd i and possibly most other people are not interested in any feelings you may have towards me
      i don't know you personally. i was referring to the dozens and dozens of posts you've made where you showed how you like to make life more difficult for yourself and everyone else because you "insist on your rights!!!1!1!!" even when a perfectly reasonable alternative is being offered.
      foggy_lad wrote: »
      and 3rd point is that i will not be taking apple anywhere as i do not own any apple products.
      emm, i didn't say you would. i said he should
      foggy_lad wrote: »
      what an unusual statement to make as often it is more hassle ringing a manufacturer and trying to arrange collection/delivery which may well be ok if you are in a large town but if you live in the back of beyonds it is more likely the courier will have difficulty finding you!
      they generally send you a bubble wrap envelope and you put the item in. i'm sure the post man knows where you live.

      and even if a courier does get lost, a quick phone call with directions or even sending him your coordinates from a 5 second google maps search is easier than using your own time and petrol getting from the back of beyond to the shop
      foggy_lad wrote: »
      wouldn't it be far better for store staff to take the product and arrange collection from the store which the courier should have no problem finding.
      only if you vastly overestimate how difficult it is to find a house in ireland. using the shop as an intermediary adds an extra level of complexity to the process which makes it more likely that things will go wrong and if they do, your item is one of hundreds they've sent off so they have no big rush to solve the problem. you're the one who's always giving out about how lazy and incompetent shop staff are but here you are insisting they be involved in an otherwise efficient process because you think you live in the twighlight zone where couriers dare not tread


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    • #37
      FreedomJoe
      Closed Accounts Posts: 164 FreedomJoe
      ✭✭


      I purchased a Laptop from Currys, (Dixon Group), anyhow the Laptop went faulty just a few monts after I purchased it. I drove to the store who told me that I had to contact their helpline to have my problems resolved.

      So I did, the laptop was picked up and took away for repair,(sent to the UK to a company called tech guys who are also (Dixons Group). 3 months later and after numerous amounts of telephone calls and letters I was finally told by the helpline that they had in fact lost my laptop!

      I was then told to drive to the store and pick up a new laptop, (Tough luck on all my software and files). So i did just that, i drove all the way to the store. At the store they knew nothing about me and my new laptop and it was only 2 hours later that the helpline managed to sort out there issues with the store and inform me I could have a new laptop!

      By this stage the only laptops they had in store were a lower spec model!
      So I demanded a refund and left!

      I then took my custom to PC World (Dixon Group again!) and purchased a new compaq. Several months later this laptop developed a fault, took the laptop back to the store. Sales rep tells me I must ring the helpline etc. I explain to the sales rep that this wasnt on, and told them about my previous issue at currys, and I point out to the sales rep that the law is that my contract of sale is between the store and myself and not some person at the other end of the phone. Sales rep gets snotty but takes my laptop in for repair and two weeks later I get my laptop back.

      Moral of the story for me?

      Never use Dixons groups stores again!

      Never allow a courier to pick up your products for repair as the courrier company and the repair/manufacturer company have a long dispute (3 months) about whos fault it is when items are lost!

      I actually did write to Dixons to complain about the sorry fiasco. I got a reply saying sorry, but customers must except that issues like this arise from time to time!


    • #38
      craichoe
      Closed Accounts Posts: 2,706 craichoe
      ✭✭✭


      Jees ... you don't even have to go into the store.

      Just set up a pickup online:

      http://depot.info.apple.com/ipod/

      Takes about 10 working days for the whole thing :)


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