BT mega slow last couple of days!! Anyone else?

Yes! I was hoping this wasn't specific to me, but I'm on the 24Mb (which usually syncs between 10Mb to 12Mb) and I'm getting 1KBps download right now. I'm serious... 1 measly kilobyte a second from my gmail. This is a farce!

South Galway its atrocious download rates, less than 20% of normal.

• In May I'm told I'm getting a free upgrade in June
• Then in July I'm told its not June after all, but 'Post-September'
• And now I find that while they are in the process of upgrading everyone else, I have to put up with a downgraded service. :mad::mad::mad:

Yep same in Swords and this has been since the 9th of August for me.

That was the day of the floods, but the rain didn't start until about 4:30pm and I my internet was out from before 10am.

When I finally got through to their tech support I was told

1st: Because of the floods your service is out

so I said "No, my internet was out before the floods" to which the guy responded

2nd: Oh wait, yes, you are correct, they are upgrading the exchanges, that is the problem.

I told them that based on that they could get to feck if they thought I was paying for this month, they told me I would have to get onto "customer service" to raise this issue.

I've had to phone them about 3 times a week about this and every time I ask them what is going on I have to tell them to stop blaming the floods because they have already admitted to me that it was an exchange upgrade issue.

From that day on I have had a wee wee poor connection.

I ain't a happy bunny!

its almost at a standstill this evening

Maybe they are trying to fix it.

last week was 6,700 mb dl but the ping was still a ridiculous 120ms.

Seemingly this slow ping affects browsing on active sites like bbc.co.uk or any blog type sites with SQL database

I got confirmation from BT that eircom are performing rate limiting after 4PM and all weekend until they resolve their issues on certain parts of their network. It would explain why the speed tests on this site where indicating possible traffic shaping.

I would love to know if eircom customers are exempt from this and if its only resellers that experience this.

BTW 7.6Mb connection, download speeds 9AM 300KB (still low), evening times it 80KB max.

On BT in Portmarnock for almost 4 years and am the same as everyone here - its mega slow especially in the evenings. Never had a problem up until this whole line upgrade was mentioned about 6-8 weeks back then the service got really awful.

Havent been upgraded yet, have constantly been on to BT who havent sorted it out and am seriously considering switching altogether especially now they cant even tell me when the line WILL be upgraded. The service right now for 3mb on BT is totally abysmal and am still paying for the highest package??!!

(We are most definitely not being throttled as are nowhere near our cap and our line can potentially take speeds of up to 15mb so its should not be a problem to upgrade to 8mb...)

Same for me all y'day, awful speeds.

I dont download whatsoever so its not Throttling.

Have been on to BT without success.

He told me that I should have complained before. Told him I thought that they would 'iron out' the problems of the upgrade in time.
He said he was unaware of anybody else complaining of such problems. Told me not to beleive what people are saying on boards.ie. :eek:Told him that there are several customers of his on boards.ie, with same complaint. He said he was unaware of any problem at all.

He then poceeded to take me through the whole router configuration routine. As my router is plugged in direct to a dedicated cable from main juntion box only 3m long. He asked if I had a filter on the telephone line. Told him if I had not he wouldn't be able to talk with me.

When i did a ping from router itself an it showed improvement (10%) over DOS ping on my wireless laptop(which would be normal), I told him that the router ping speed was over 80ms for bbc site and near 100ms for rte site. But he admitted that he ping speed should be about 20-30ms.

Asked me to plug out phone, and check ping again. As i was on the landline the call dropped :mad: after i plugged it out.

Pinging most uk/ie sites direct from router is giving a reading of 80+ ms, but sometimes much more.
Pinging international sites (IE GOOGLE) give a reading of 160-170 ms direct from my router

Rang back. Got a much nicer guy, Sean. Gave him the readings. Gave him the full tracert to rte.ie as he requested. Seemed very surprised how bad the result was. He pinged similar sites from his own terminal, and got similar results also.

He said he will test my line after I hung up, and forward the problem to another division.

Boo

Nope

I just use AVG

In any case; It should not affect the pings direct from the router.

Something is really up:
UTV 3MB Syncing at 4736/512 kbps ??????

The slow down has begun again. I tested my speed this afternoon as I was getting 14Mb ... now I'm getting 700Kb.

BT Tech support has an announcement that there is an outage in the dublin (01) area.