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Eircom eFibre F1000 Router Issues

  • 19-06-2014 11:57am
    #1
    B8ZZ
    Registered Users Posts: 63 ✭✭


    I got eFibre on Tuesday and it's ok, not great but ok. I'm getting 14 down and 3 up while paying for 50mb. But my problem is that when I try open sites half the time I have to reload them like 50 times before the page actually loads. Many times it says an issue with the DNS. This popped up on my Xbox One, 360 and PS3 aswell. Also, I googled an error message I got on my PS3 and it said maybe the MTU value on my router is different or something. Did anyone have any of these problems? The Eircom forums are useless as I get told to ring up which I did and I still got no answers.


Comments

  • #2
    keno-daytrader
    Registered Users, Registered Users 2 Posts: 884 ✭✭✭keno-daytrader


    B8ZZ wrote: »
    I got eFibre on Tuesday and it's ok, not great but ok. I'm getting 14 down and 3 up while paying for 50mb. But my problem is that when I try open sites half the time I have to reload them like 50 times before the page actually loads. Many times it says an issue with the DNS. This popped up on my Xbox One, 360 and PS3 aswell. Also, I googled an error message I got on my PS3 and it said maybe the MTU value on my router is different or something. Did anyone have any of these problems? The Eircom forums are useless as I get told to ring up which I did and I still got no answers.

    I had these exact issues last week on a new install. I changed from eircom dns servers to google dns servers 8.8.8.8 and 8.8.4.4 and problem solved. change them in the router settings. http://192.168.1.254 under network settings.

    ☀️ 7.8kWp ⚡3.6kWp south, ⚡4.20kWp west



  • #3
    Del007
    Registered Users, Registered Users 2 Posts: 1,626 ✭✭✭Del007


    keno-daytrader wrote: »
    I had these exact issues last week on a new install. I changed from eircom dns servers to google dns servers 8.8.8.8 and 8.8.4.4 and problem solved. change them in the router settings. http://192.168.1.254 under network settings.

    What's the default password to get into this?


  • #4
    keno-daytrader
    Registered Users, Registered Users 2 Posts: 884 ✭✭✭keno-daytrader


    Del007 wrote: »
    What's the default password to get into this?

    Initially it is the wpa key on the back of modem.

    ☀️ 7.8kWp ⚡3.6kWp south, ⚡4.20kWp west



  • #5
    Lundar.
    Registered Users, Registered Users 2 Posts: 120 ✭✭Lundar.


    Del007 wrote: »
    What's the default password to get into this?


    On the back of the router

    dvhs9b0.png


  • #6
    B8ZZ
    Registered Users Posts: 63 ✭✭B8ZZ


    Del007 wrote: »
    What's the default password to get into this?

    Do I go into "DNS", then "DNS Entry" and "Add new DNS entry"?

    I did that and I got "DNS Entry Configuration" then

    Host Name :
    IPv4 Address :

    Do I enter the 8.8.8.8 and 8.8.4.4 in two separate entries and what about Host Names?


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  • #7
    Lundar.
    Registered Users, Registered Users 2 Posts: 120 ✭✭Lundar.


    Wrong section area of the router.

    go to network setting and then home networking

    ihTZkcw.png

    PGtJ2TI.png

    fill in the google dns 8.8.8.8 and 8.8.4.4 and click apply


  • #8
    B8ZZ
    Registered Users Posts: 63 ✭✭B8ZZ


    Lundar. wrote: »
    Wrong section area of the router.

    go to network setting and then home networking

    fill in the google dns 8.8.8.8 and 8.8.4.4 and click apply

    Thanks! Out of curiosity are these the best ones to have? I see in your picture that there's a different value for the second server.


  • #9
    Lundar.
    Registered Users, Registered Users 2 Posts: 120 ✭✭Lundar.


    personally i use google dns: 8.8.8.8 and Opendns: 208.67.222.222

    there is a little bit more redundancy when using to different dns server by different companies


  • #10
    V6DEC
    Registered Users Posts: 30 ✭V6DEC


    Hi, for best DNS you should set DNS to the Eircom 159.134.0.1 & 159.134.0.2 DNS server IPs. By hard setting them as opposed to the default option "obtain from ISP" actually disables the modems internal proxy and allows you clients to use Eircom DNS directly. Changing to google or OpenDNS only adds unnecessary lag and delay thus slowing your resolution as google & OpenDNS servers reside in the uk......why would you want to do that? Disabling the proxy is the way to go but using the Eircom IPs for fastest resolution. Try it!


  • #11
    Lundar.
    Registered Users, Registered Users 2 Posts: 120 ✭✭Lundar.


    hmm, i find the opposite to be true, been using many dns servers and find the eircom dns to be troublesome at times, if you look at my settings i use a static ip on the router.

    Google dns ping is better (average of 2500 dns requests) and more reliable than eircom. eircom comes a close second thou. see screenshot below.



    3Zt89u2.png


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  • #12
    Bog Standard User
    Registered Users, Registered Users 2 Posts: 847 ✭✭✭Bog Standard User


    B8ZZ wrote: »
    I got eFibre on Tuesday and it's ok, not great but ok. I'm getting 14 down and 3 up while paying for 50mb. But my problem is that when I try open sites half the time I have to reload them like 50 times before the page actually loads. Many times it says an issue with the DNS. This popped up on my Xbox One, 360 and PS3 aswell. Also, I googled an error message I got on my PS3 and it said maybe the MTU value on my router is different or something. Did anyone have any of these problems? The Eircom forums are useless as I get told to ring up which I did and I still got no answers.

    log onto modem

    go to network settings > home networking

    set dns server to static

    enter 159.134.0.1 as primary
    enter 159.134.0.2 as secondary

    apply

    next go to network settings > broadband

    click modify vdsl

    set dns servers to static

    enter 159.134.0.1 as primary
    enter 159.134.0.2 as secondary

    apply

    the modem will drop connection and reconnect and the dns issues will be fixed

    for speedtests use speedtest.eircom.net

    www.speedtest.net is very unreliable these days


  • #13
    rat_race
    Registered Users, Registered Users 2 Posts: 989 ✭✭✭rat_race


    FYI, I switched to Eircom a couple of months ago and was given one of these modems too, and I have the same DNS issues. Pretty bad form. No issues in the previous 8 or 9 years with my previous provider.


  • #14
    jca
    Closed Accounts Posts: 8,585 ✭✭✭jca


    Bog Standard User wrote: »
    log onto modem

    go to network settings > home networking

    set dns server to static

    enter 159.134.0.1 as primary
    enter 159.134.0.2 as secondary

    apply

    next go to network settings > broadband

    click modify vdsl

    set dns servers to static

    enter 159.134.0.1 as primary
    enter 159.134.0.2 as secondary

    apply

    the modem will drop connection and reconnect and the dns issues will be fixed

    for speedtests use speedtest.eircom.net

    www.speedtest.net is very unreliable these days
    I've just applied your settings and the difference is dramatic. Many thanks.


  • #15
    John Dough
    Registered Users Posts: 347 ✭✭John Dough


    Has anyone got a link to the current firmware V1.00 AAHA 4 as it is gone from the Eircom site. Ta.


  • #16
    jca
    Closed Accounts Posts: 8,585 ✭✭✭jca


    Here you go, it makes a big difference, http://broadbandsupport.eircom.net/download/zyxel/firmware/F1000/

    Get the router unlocked, no more hassle waiting for Eircom to get their finger out..


  • #17
    _Whimsical_
    Registered Users, Registered Users 2 Posts: 7,958 ✭✭✭_Whimsical_


    jca wrote: »
    Here you go, it makes a big difference, http://broadbandsupport.eircom.net/download/zyxel/firmware/F1000/

    Get the router unlocked, no more hassle waiting for Eircom to get their finger out..

    What differences did you notice with the software in the Eircom link?


  • #18
    John Dough
    Registered Users Posts: 347 ✭✭John Dough


    Cheers JCA mate must be losing it could not see it on Eircom site!!

    Just tried to install and get the following error message" Image uploading failed. The selected file contains an illegal model id."

    My model is a Zyxel VMG 8324 -B10A which I was told was identical to the F1000 model.

    Any ideas guyz??


  • #19
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    John Dough wrote: »
    Cheers JCA mate must be losing it could not see it on Eircom site!!

    Just tried to install and get the following error message" Image uploading failed. The selected file contains an illegal model id."

    My model is a Zyxel VMG 8324 -B10A which I was told was identical to the F1000 model.

    Any ideas guyz??

    Are you trying to put the eircom FW on a generic Zyxel? If so, why? And hold off, the F1000 was made to order, dont want to brick your "clean" unit.


  • #20
    John Dough
    Registered Users Posts: 347 ✭✭John Dough


    Yes I am trying to use the F1000 fw as cannot get the original Zyxel to work with my Eircom fibre broadband, the ip is different and I put the Eircom dns on to it but it would not connect to the internet, The fw in my Zyxel is 1.00 AAKL 5 ,also tried the F1000 config file but it would not accept that either.

    As the Eircom and the Zyxel are the same model I would have thought it would have been straightforward but it seems Eircom have put some restraints on their unit with different firmware.


  • #21
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Its the ipoe config that will matter, there's a thread on here how to do it.


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  • #22
    John Dough
    Registered Users Posts: 347 ✭✭John Dough


    Don't see one only DNS thread fairly new at this so could be wrong do you have a link?


  • #23
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    http://www.boards.ie/vbulletin/showthread.php?p=85759968

    http://community.eircom.net/t5/Broadband/Request-for-sample-config-for-eFibre-dsl-line-Please/td-p/86187

    Start with those.


  • #24
    John Dough
    Registered Users Posts: 347 ✭✭John Dough


    Cheers M8 up and running with those settings, BTW is it better to use static or dhcp DNS with Eircom line.


  • #25
    Paul Thomas Rowland
    Registered Users Posts: 121 ✭✭Paul Thomas Rowland


    John Dough wrote: »
    Yes I am trying to use the F1000 fw as cannot get the original Zyxel to work with my Eircom fibre broadband, the ip is different and I put the Eircom dns on to it but it would not connect to the internet, The fw in my Zyxel is 1.00 AAKL 5 ,also tried the F1000 config file but it would not accept that either.

    As the Eircom and the Zyxel are the same model I would have thought it would have been straightforward but it seems Eircom have put some restraints on their unit with different firmware.

    There are links to lots of ZyXel firmware on kitz [dot] co [dot] uk broadband hardware forums incl the latest dated December. Well worth updating yours. I cant post links, sorry.


  • #26
    John Dough
    Registered Users Posts: 347 ✭✭John Dough


    I have the latest firmware V5 from Zyxel and all is well now with Eircom settings installed.
    Ta


  • #27
    Paul Thomas Rowland
    Registered Users Posts: 121 ✭✭Paul Thomas Rowland


    John Dough wrote: »
    I have the latest firmware V5 from Zyxel and all is well now with Eircom settings installed.
    Ta

    V100AAKL7C0 is the latest Zyxel firmware for the F1000 and vmg8324-b10a. See the link on Kitz to zyxel.it


  • #28
    John Dough
    Registered Users Posts: 347 ✭✭John Dough


    The latest official firmware is V5 on their website any later ones are beta versions not officially released yet.


  • #29
    Paul Thomas Rowland
    Registered Users Posts: 121 ✭✭Paul Thomas Rowland


    John Dough wrote: »
    The latest official firmware is V5 on their website any later ones are beta versions not officially released yet.

    You will find the usual firmware changelog signed by the usual Zyxel person accompanies the V7 release.


  • #30
    John Dough
    Registered Users Posts: 347 ✭✭John Dough


    After a email request ZyXel said V5 was their latest and sent a link to use this only.
    Better to be sure than sorry.


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  • #31
    _Whimsical_
    Registered Users, Registered Users 2 Posts: 7,958 ✭✭✭_Whimsical_


    Do you need to unlock your modem to update to the latest zyxel firmware?
    Should I expect improvements in wifi range and speed with it?


  • #32
    John Dough
    Registered Users Posts: 347 ✭✭John Dough


    It should work straight from the GUI normally 192.168.1.1 , most people have found improvements with latest official firmware but wi-fi is rather premises dependant and through 2 concrete walls /floors seems to be the maximum you will get with this one.


  • #33
    Paul Thomas Rowland
    Registered Users Posts: 121 ✭✭Paul Thomas Rowland


    _Whimsical_ wrote: »
    Do you need to unlock your modem to update to the latest zyxel firmware?
    Should I expect improvements in wifi range and speed with it?

    If you own an eircom f1000 you must unlock it before you can use zyxel firmware.


  • #34
    Paul Thomas Rowland
    Registered Users Posts: 121 ✭✭Paul Thomas Rowland


    John Dough wrote: »
    After a email request ZyXel said V5 was their latest and sent a link to use this only.
    Better to be sure than sorry.

    Totally understand. Just to report the V7 firmware works fine.


  • #35
    doney84
    Registered Users Posts: 368 ✭✭doney84


    Hi all,

    Hope I'm posting this in the right place if not could a mod please move or advise if I need to start a new thread.

    Over the last few weeks I've noticed the following issues with my eir fibre broadband ;

    1. Router turns off WPA2 encryption several times a day only for it to turn itself back on

    2. The download snr margin fluctuates constantly during the day and can go as low as 9.X and can be as high as 15.X. also my profile seems to change as well. I'm on 80:20 profile but it will sync at a lower profile and then come back to 80:20

    3. Internet will occasional get disconnected and I have to restart the router or wait for it to reconnect itself.

    Would these problems mean there's a problem with my line or could they be down to a faulty router?

    Any advise appreciated.

    Thanks,
    doney84


  • #36
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Your line is struggling, its called intermittent sync. Call eir and troubleshoot.

    DONT use WEP. If you arent using WPA just leave it open.


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  • #37
    doney84
    Registered Users Posts: 368 ✭✭doney84


    ED E wrote: »
    Your line is struggling, its called intermittent sync. Call eir and troubleshoot.

    DONT use WEP. If you arent using WPA just leave it open.

    Thanks ED, I'll get on to Eir about the line struggling. I was wrong in my first post, it is WPA2 encryption my wifi is using. Would the line struggling prompt the router to keep disabling and re-enabling it ?


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