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Support Supervisor Position
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16-06-2003 1:22pm#1Join Date:Posts: 9390
Ok Ladies and Gents,
There's a position going in the company where I work.
Its a small company of approx 40 staff based just off Merrion Sq, Dublin.
The position is supporting the companies own software, working with a small team.
Pre Requesites:
- Previously worked in a helpdesk environment supporting web products.
- 6-7 years experience in a product support environment
- Call Center Services
- Tele Web Services (email response centers, customer support, helpdesk)
- Good knowledge of following: Windows DOS?98/NT/2000 and Excel
- Excellent Customer Service relationships
- Ability to work in a team
- Attend Meetings / Support Reviews and communicate issues.
- Call logging and escalation
- Resolution and monitoring of calls
- Build Demo Databases for Clients.
Knowledge of the following Desireable:
- Previous experience of working with Gemini Helpdesk advantageous.
- Accountancy Experience
- Experience of working with Management Information System software
- Use of Modem Communications eg. NetOp, Net Meeting etc.
Thats all the info I have on it at the moment. As soon as I get more info,
Ill add it to my original post.. If you have any questions just pm me..
Tox
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