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I'm Taking Eircom to Court

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    #32
    spongebob
    Closed Accounts Posts: 6,143 ✭✭✭spongebob


    OMFG its the FIRA-ngee


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    #33
    mad4chel
    Closed Accounts Posts: 3 ✭mad4chel


    Not sure what the original issue was exactly but My company was going to install ISDN for me and it took 8 weeks for me to find out that my exchange is not capable of providing it, despite being told during the install(admittedly only by the engineer) that it was available. ISDN is at least a generation of technology behind. They still haven't the decency to inform us I had to chase them down for the info. Needless to say I had bought the modem the new phones the whole 9 yards. I was wondering how to be absolutley certain where the nearest exchange was that could provide ISDN?

    I use another billing service for my landline and Eircom telesales rings every other week looking to know if we will be switching back - we keep saying send us on the pricing details - the pricing details never arrive only an application form.

    They really need a serious competitor to shake them UP!!


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    #34
    gombín
    Registered Users Posts: 269 ✭✭gombín


    Quote:
    I was wondering how to be absolutley certain where the nearest exchange was that could provide ISDN?

    What area are you in?

    Regards.


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    #35
    Serbian
    Registered Users Posts: 2,157 ✭✭✭Serbian


    Originally posted by James Melody
    I have registered a complaint with comreg.. I have to wait for up to 10 working days however for a reply...

    when I have that I will take my next step.
    That was posted on the 29th June. Hear anything back?

    Serb


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    #36
    mad4chel
    Closed Accounts Posts: 3 ✭mad4chel


    The exchange is in BallyCondon which is near glendine just inside the Waterford side of the Cork/Waterford Border. Near Youghal/Tallow Road.

    It seems EsatBT can provide ISDN if you are near a railway line which I am not. They can also provide a concotted wireless to Eircom ISDn exchange and do the billing but sure I am goosed there aswell cos the exchange still won't handle it.

    I was looking at comreg and interesting that some of the surveys 50% were happy to think of Ireland as a centre for ecommerce?


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    #37
    shinzon
    Registered Users Posts: 5,460 ✭✭✭shinzon


    My friend on the cork road in waterford applied for broadband in june, his line passed the pre-qual test and he went ahead and ordered it online, only to be told that the Tycor Exchange had not been upgraded, he says fair enough hed wait tilll it was, flash forward to last Friday when i told him the tycor exchange was upgraded, he happily went off to ring eircom to reactivate his order

    Guess what

    Sorry sir your line no longer passes the pre-qual test for broadband we cannot offer you broaband at this time, would you be interested in HI-SPEED instead

    ****ers

    Shin


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    #38
    mad4chel
    Closed Accounts Posts: 3 ✭mad4chel


    Which kinda brings me back to the scenario of how I could know for certain.


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    #39
    The Brigadier
    Closed Accounts Posts: 2,549 ✭✭✭The Brigadier


    Ohhhh...Eircom are so incompetant....

    I heard back from them TODAY in regard to Comreg.

    I told them of all the difficulties, they asked when I had disconnected. I told them the 7th of May. They then told me I had not been without service as I had been making voice calls on the line?? Arggghhh...

    Do Eircom even know what DSL is??? This is from one of the senior people in their customer care department,....


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