Customer Service role in up and coming Hosting provider :)

steve-hosting36

Position will be available from the 1st August.

Key Requirements

• Front line for all support calls.
• Secondary call management role.
• Trouble ticket management, logging, distribution and tracking.
• Primary customer contact.
• Maintain & update customer files in hard copy & on intranet.
• Good communication skills with both customers & staff required.
• Situation management skills required.
• Customer services experience & good telephone manner essential
• Technical experience not essential but preferred, but all candidates will be required to achieve target levels of technical competency as part of career progression. Further education will be encouraged.
• The candidate it is hoped will take responsibility for the customer support area & its and future development. Career advancement and remuneration will be reflective of this progression.
• Entry remuneration will be reflective on candidates experience and equivalent labour market benchmarks.

Email CV to jobs@hosting365.ie

byrnenj

Can you give me an idea of the location of the job, so i know how far i would have to travel and maybe a ballpark firgure of pay / benifits.

Thanks

Kazujo

Any idea bout salary? Is it permanent or contract

seamus

Damn.

I'm not available for work til the 1st of September. And this would be sweet

Damn.

Blitzkrieger

Originally posted by Kazujo
Any idea bout salary?

Originally posted by steve-hosting36
• Entry remuneration will be reflective on candidates experience and equivalent labour market benchmarks.

so it's DOE (depending on experience for the terminally dim)

Originally posted by Kazujo
Is it permanent or contract

Originally posted by steve-hosting36
• The candidate it is hoped will take responsibility for the customer support area & its and future development. Career advancement and remuneration will be reflective of this progression.

sounds permenant to me

Originally posted by byrnenj
Can you give me an idea of the location of the job, so i know how far i would have to travel

From : http://www.hosting365.ie/html/about_contact.htm

Kilcarbery Business Park
New Nangor Road, Dublin 22


n00bs

If they ask you at the interview if you could find your arse with both hands, what would you guys do?

Kazujo

They can still give a guide line price, and just cause they hope you'll take over the running of the department dosen't guarantee that it's permanent.

byrnenj

n00bs
If they ask you at the interview if you could find your arse with both hands, what would you guys do?

Oh, I can hardly contain my indifference to what you have to say! Sometimes i have to wonder about poeples attitude. I don't know what your problem is but i bet it's hard to pronounce.

steve-hosting36

The position is permanent, with three months probation.

Location is at our offices in Kilcarbery as mentioned above (and on our website).

Start date is preferably August 1st, but we are flexible.

Salary will be commensurate with your skills, experience and qualifications and will be in the 20-30k range. VHI and PRSA benefits apply, as well as pizza every Friday

Sposs

Originally posted by steve-hosting36
as well as pizza every Friday

When do i start

byrnenj

Hi Steve,

Would this be a 9 - 5 or shift work job. Is there a flexitime option.
The reason I ask is, is that i live over the other side of the city, way over the other side, and it might be hard to get there...but I am very interested.

steve-hosting36

We operate three shifts at the moment,

8am - 4pm
9am - 5.30pm
11.30am - 8pm

Ideally the cust-serv role would be in the 9-5.30, but we are fairly flexible.

daveg

Any chance you'd open up an office in Galway Steve. Jesus free pizza every Friday. You could give some tips to the company I work for....

steve-hosting36

LOL

Not any time soon daveg

seamus

Is it worth my while applying, seeing as I can't start for an entire month after you need me?

Sposs

You might as well what have you to lose?

Blitzkrieger

Originally posted by byrnenj
Oh, I can hardly contain my indifference to what you have to say! Sometimes i have to wonder about poeples attitude. I don't know what your problem is but i bet it's hard to pronounce.

And spell, apparantly

IMO if you ask a stupid question you deserve to have the piss taken out of you. That said, I did go look up the information for you so it was hardly the flame of the century.

ColinM

Originally posted by byrnenj
Oh, I can hardly contain my indifference to what you have to say! Sometimes i have to wonder about poeples attitude. I don't know what your problem is but i bet it's hard to pronounce.
Originally posted by Blitzkrieger
And spell, apparantly

IMO if you ask a stupid question you deserve to have the piss taken out of you. That said, I did go look up the information for you so it was hardly the flame of the century.

The only spelling mistake byrnenj made was "poeples", which was clearly a typo.
While in the process of correcting him, you spelt "apparently" wrong. That was unlikely to be a typo, and was more likely ignorance. You obviously got out on the wrong side of the bed this morning, Blitzkrieger.

I chortled at your wittiness, byrnenj.

Blitzkrieger

Aye, I thought that

ColinM

Ok, good man Blitzkrieger.
I just re-read the post of yours I quoted, and now I think I may have misinterpreted what you said. So I'm sorry too!

Grand so, let's all be friends again.

ColinM

Ok, good man Blitzkrieger.
I just re-read the post of yours I quoted, and now I think I may have misinterpreted what you said. So I'm sorry too!

Grand so, let's all be friends again.