Iol Cap Reset Date

Opiate8 · 30-07-2003 1:28pm #1

Just got a reply from support at ESAT that has ruined my day; I figured from what I read on the forums that the 5GB would be reset at the end of the month regardless of sign up date. No its seems not - below is email reply from ESAT ...

Dear Michael,

Thank you for your email. The monthly period begins from the connection date and resets every 30 days after that.

Kind Regards

Kevin
Esat BT

Well thats me with maybe 10megs for another 21 days!
:rolleyes:

Richard Dower · 30-07-2003 4:04pm

Originally posted by Opiate8
Just got a reply from support at ESAT that has ruined my day; I figured from what I read on the forums that the 5GB would be reset at the end of the month regardless of sign up date. No its seems not - below is email reply from ESAT ...

Dear Michael,

Thank you for your email. The monthly period begins from the connection date and resets every 30 days after that.

Kind Regards

Kevin
Esat BT

Well thats me with maybe 10megs for another 21 days!
:rolleyes:

hehe...did you really think they would give you a free lunch like that?
I also called, they said my 5GB lasts for 30 days from July 22nd...which is when my line went live. However...i did not get the modem and use the line until the the next day.

But i ain't gonna bitch to them about one day, well maybe i could.

CyberGhost · 30-07-2003 4:48pm

i got the same answer from eircom, they told me that they would reset my cap every 25th, now i found out(when i also was told about dsl stats on eircom page, the information which i got from this board and not from eircom, which i was supposed to get!) they do it every 1st of the month!

they are a big liers! but what can we do about it? nothing!

Ancient1 · 30-07-2003 4:55pm

that sucks. i dont even know why they have such a hard-on for the cap, on the continent it's not enforced.
i'm not a gamer, so i dont think i'll go over the cap..although i think i can manage that no problem

either way, i'll be okay for this month coz i'm off for 2 weeks, but i seriously thought it resets at the end of the month (so i told myself wow i'll have 5gigs to spend in a week!!)
no such luck i guess...

UbahOne · 30-07-2003 10:58pm

Well this is what i got...and MAN am i sticking to it.

Thank you for your query in relation to your IOL Broadband Service. I have spoken with the product manager and he has confirmed that the Cap's will be reset at the end of each Calendar month, irrespective of the activation date. I hope this clarifies your query and should you have any further questions or issues, please don't hesitate to contact our Tech Support Team on 1890 92311 or Customer Care on 1800 923222.

there you go.

Ancient1 · 30-07-2003 11:09pm

so in the truest Esat fashion, we now have 2 versions....
although i dont think it would be economical for them to keep track of every individual's user activation date (in relation to resetting the cap). It would be logical to reset everyone's cap once a month - an automated service that resets on the first of every month..like a clock.

bizmark · 30-07-2003 11:23pm

Lad,s stop worrying about a cap

I used 1,8 gig d/l and 0.43 upload in 27 days

That includs
1.surfing
2.play games for around 3 hours a day
3.D.ling patchs and mods from www.bcfiles.com
4.I also d.led the jackass movie from kazza

so unless your a d/l monkey you should have no probs

CyberGhost · 30-07-2003 11:30pm

the problem is that i'm download macian!

MrPinK · 30-07-2003 11:43pm

I got 4 game trailers the other day and they came to a total of 990 megs.

You're obviously not using your connection right Bizmark

Have you even tried high quality streaming audio/video yet?

bizmark · 31-07-2003 12:01am

no i use it for what i got it for

if i wanted unlimited d/l i would of went to netsource

Gummy Panda · 31-07-2003 12:09am

right,

Does the cap included upload and download or just download??

UbahOne · 31-07-2003 12:34am

DOWNLOAD:)

UbahOne · 31-07-2003 12:34am

If you dont believe me, read the faq.

Gummy Panda · 31-07-2003 12:43am

Yes, but the faq's are vague and T&C are all that has legal standing!!

UbahOne · 31-07-2003 12:48am

Chill will you. the faq is there for the whole world to see. And im going by the faq.

-ADREN- · 31-07-2003 2:08am

Best bite the better side of the apple then the other...

Richard Dower · 31-07-2003 2:42am

Originally posted by clownboy
right,

Does the cap included upload and download or just download??

Esat technical said they included both upstream and downstream toward your monthly usage quota.

UbahOne · 31-07-2003 2:45am

Lads think about it, Upstream is not Download. Download is Download. 5gb Download is 5gb download. Why make it complicated?

Richard Dower · 31-07-2003 2:51am

Originally posted by UbahOne
Lads think about it, Upstream is not Download. Download is Download. 5gb Download is 5gb download. Why make it complicated?

I am only telling you what a guy in technical support told me YESTERDAY on the phone...i ain't making stuff up.

Again...their SUPPOSED to know their job, and customers take what they say as the truth, because we're not DSL and technical experts.

UbahOne · 31-07-2003 2:54am

oh dont worry, i wasnt hitting at you. Im getin at IOl. there a mess. Download is not upload. Just like an apple is not an orange but they are both peaces of fruit.

Richard Dower · 31-07-2003 2:58am

Originally posted by UbahOne
oh dont worry, i wasnt hitting at you. Im getin at IOl. there a mess. Download is not upload. Just like an apple is not an orange but they are both peaces of fruit.

I hope you're right, as the terms and conditions state clearly download cap of 5GB, it say's nothing about a cap on upload or if it's included in your monthly usage.

So...what if try slip this one in?, do we have a case then Etho?

UbahOne · 31-07-2003 3:02am

Man they wont. Even though they have full control with the direct debit thing going on, they still wouldn't i rate.

blueforest · 31-07-2003 12:04pm

UTV reset the cap at the end of each calendar month. When I was activated last week, I asked specifically if I had 5Gb to "use" between then and the end of July, and was simply told "Yes".

El_MUERkO · 31-07-2003 12:13pm

/smiles at DSL connection

14 gigs in two and a half weeks

Ancient1 · 31-07-2003 1:15pm

we're arguing like idiots...we should just mail the thread to Gary Dempsey, if he doesnt have an answer, then no one does.
Your upload would be marginal compared to downloads, they will include it in the cap, just like surfing etc, any information coming your way counts as d/l...

in a previous thread someone posted a link to esat's "user history" ...there it clearly shows you how they calculate, even though they separate d/l and u/l they add up.

Ancient1 · 31-07-2003 1:19pm

http://broadband.iol.ie/cgi-bin/sec/dsl

just drop the @iolbb when loggin in, it shows both u/l and d/l speeds, but they're calculated together for your monthly cap.

UbahOne · 31-07-2003 1:53pm

Lads,

Your upload would be marginal compared to downloads, they will include it in the cap, just like surfing etc, any information coming your way counts as d/l...

you just basically said it yourself..."any info coming your way counts as d/l". But its not coming our way...its going the opposite way.

Fabre · 31-07-2003 2:07pm

I also got confirmation from their technical support by email, that the 5GB were dl and ul.
Waiting for an answer on the reset date.

Fabre · 31-07-2003 2:10pm

Anyway I think it is best to get those kind of confirmation by email.
It is better to have something written to hold to in case they talked bs.

UbahOne · 31-07-2003 2:12pm

I have it writted in an email. And i have the reset cap thing. 5gb is download and its reset at the end of the month. what are IOL like?

Richard Dower · 31-07-2003 4:52pm

Originally posted by Ancient1
http://broadband.iol.ie/cgi-bin/sec/dsl

just drop the @iolbb when loggin in, it shows both u/l and d/l speeds, but they're calculated together for your monthly cap.

Here is my stats, i'm not a warez or download freak.

This is a summary of all traffic since you first logged in
First Login Wed Jul 23 10:06:35 2003
Last Login Wed Jul 30 18:37:33 2003
Last Login Duration 15 minutes
Logins 50
Offpeak Traffic 3090 minutes
Peak Traffic 465 minutes
Data uploaded 0.08 GB [87821446 bytes]
Data downloaded 0.78 GB [837765746 bytes]

Iol Cap Reset Date

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