Good Customer Service

Spunog UIE

Found this when rooting through some e-mails as I do. Think i might have actually gotten it off boards.ie before, anyhew think its good enough to be done again... enjoy...

This has got to be one of the funniest I've heard of in a
long
time. I think this guy should have been promoted, not fired.
This
is
a true story from the Word Perfect Helpline which was
transcribed
from a recording monitoring the customer care department.
Needless to say the HelpDesk employee was fired; however,
he/she is currently suing the Word Perfect organization for
"Termination without Cause."

Actual dialogue of a former WordPerfect Customer Support
employee (now I know why they record these conversations)!

"Ridge Hall computer assistance; may I help you?"

"Yes, well, I'm having trouble with WordPerfect."

"What sort of trouble?"

"Well, I was just typing along, and all of a sudden the
words went
away."

"Went away?"

"They disappeared."

"Hmm. So what does your screen look like now?"

"Nothing."

"Nothing?"

"It's blank; it won't accept anything when I type."

"Are you still in WordPerfect, or did you get out?"

"How do I tell?"

"Can you see the C: prompt on the screen?"

"What's a sea-prompt?"

"Never mind, can you move your cursor around the
screen?"

"There isn't any cursor: I told you, it won't accept
anything I
type."

"Does your monitor have a power indicator?"

"What's a monitor?"

"It's the thing with the screen on it that looks like a
TV.
Does it
have
a
little light that tells you when it's on?"

"I don't know."

"Well, then look on the back of the monitor and find
where
the
power cord
goes into it. Can you see that?"

"Yes, I think so."

"Great. Follow the cord to the plug, and tell me if
it's
plugged
into the
wall."

"Yes, it is."

"When you were behind the monitor, did you notice that
there were
two
cables plugged into the back of it, not just one?"

"No."

"Well, there are. I need you to look back there again
and
find the
other
cable."

"Okay, here it is."

"Follow it for me, and tell me if it's plugged securely
into the
back of
your computer."

"I can't reach."

"Uh huh. Well, can you see if it is?"

"No."

"Even if you maybe put your knee on something and lean
way over?"

"Oh, it's not because I don't have the right angle --
it's
because
it's
dark."

"Dark?"

"Yes, -the office light is off, and the only light I
have
is
coming
in
from the window."

"Well, turn on the office light then."

"I can't."

"No? Why not?"

"Because there's a power failure."

"A power... A power failure? Aha, Okay, we've got it
licked
now. Do
you
still have the boxes and manuals and packing stuff
your
computer
came
in?"

"Well, yes, I keep them in the closet."

"Good. Go get them, and unplug your system and pack it
up just like
it
was
when you got it. Then take it back to the store you
bought
it
from."

"Really? Is it that bad?"

"Yes, I'm afraid it is."

"Well, all right then, I suppose. What do I tell them?"

"Tell them you're too ****ing stupid to own a computer.

Dooom

it was funny the first time round....then it slowly went downhill as it kept being posted. still....manages to get a few smiles

Lady

Thats a classic....