Eircom flatrate problem!!!!

Hellrazer

Signed up for this last night but when I connect I get a message just before connection of "Invalid user name or password"WHICH ARE 100% CORRECT.

Would Caller line identity cause this problem as it is activated on my line due to some dodgy calls I was getting in the past???

Eircom have said that everything is ok on their end so it must be a problem my end.

Any ideas????
Thanks
Richie

oscarBravo

From http://home.eircom.net/products/flatrate/

• Unrivalled technical telephone support and expertise from Ireland's leading ISP.

:rolleyes:

As a matter of interest, why did you go with Eircom instead of (say) UTV who offer 30 hours more for €5 less?

Hellrazer

Went with Eircom cos I would probably only use the net at home for about 20 hours per month.Maybe 1-2 hours per night and some nights/weekends not at all,so the 25 hour flatrate suits me.

But I tried that link and still cant find an answer to the problem Im having.As for the 79c per minute tech support---they cant help at all.
Richie.

corkie

Hi hellrazer,

Wait an hour after you rang help line.
They will probably sort out the problem at their end by then and try connecting/logging in again.

If hasn't Ring 1901 using your mobile if you have one.

and ask to speak to a supervisor or higher up.

Take no bull****,

Tell them that story and if they don't assist you and get you up and running today that you want to cancel the package.

Since they can not get the service to you, you will not be charged, if you are ask for a refund.

If they say you should ring the technical line tell them you allready have and they could not help you.

If you get no help from them cancel the account.


Then visit www.irelandoffline.org and have a look at the flatrate guide, One of the netsmart or utv products should match your needs.

I was going to type along detail trouble shooting steps to take to get you connect. But then I said to myself I not writing the script Errorcom could use on their technical lines.

oscarBravo

Originally posted by Hellrazer
Went with Eircom cos I would probably only use the net at home for about 20 hours per month.Maybe 1-2 hours per night and some nights/weekends not at all,so the 25 hour flatrate suits me.

• UTVip Lite
  1. €9.99
  2. 30 hours, day or night
• Eircom Flat Rate 25
  1. €9.99
  2. 25 hours, offpeak only

Looks like a no-brainer to me.

But I tried that link and still cant find an answer to the problem Im having.As for the 79c per minute tech support---they cant help at all.

That link was posted strictly for purposes of irony, I assure you.

tribble

Would Caller line identity cause this problem as it is activated on my line due to some dodgy calls I was getting in the past???

yeah insert the temporary CLI blocking disable string before the number to be dialled.

oscarBravo

Originally posted by tribble
yeah insert the temporary CLI blocking disable string before the number to be dialled.

If that works, and the "unrivalled technical telephone support and expertise from Ireland's leading ISP" didn't suggest it to you, write to eircom.net demanding that you be refunded the price of the support call.

Hellrazer

Originally posted by tribble
yeah insert the temporary CLI blocking disable string before the number to be dialled.

Tried 142 before the number but all I get then is an engaged tone.Without the engaged tone it gets all the way through the dial-up and just as its verifying the user name and password it disconnects.
Have got Eircom to turn on the CLI abd hopefully this will sort the problem out.
Richie

spongebob

try 142,1893 and the rest of the number

the , pauses a mo before ringing eircon.

M

Frank Grimes

Originally posted by corkie
If hasn't Ring 1901 using your mobile if you have one.

The people on the other end of 1901 have nothing to do with eircom net, they're the phone repairs type people.

Hellrazer, is it possible the password itself just isn't working? Did the support people test it?

Coyote

Caller line identity should not make any difference
all internet calls have it turned off automate at the exchange
so that ISP's can track people back to there address
so if your hacking or downloading evil porn they know
where you are.

Check your password and user name, uppercase or lowercase?
Can check the number your calling matches the number your meant to call.
It might just be taking time for your account to be setup.

Coyote

FirA_Fascio

Hellrazer, I WOULD try to help you, but I have no time in my life for €ircon customers. You're throwing your money away!

Sorry, but it's true.

You're feeding money to the company that has damned our country to be stuck on unreliable 56k modems for all eternity...

Creamy Goodness

Originally posted by oscarBravo

• UTVip Lite
  1. €9.99
  2. 30 hours, day or night
• Eircom Flat Rate 25
  1. €9.99
  2. 25 hours, offpeak only

Looks like a no-brainer to me. That link was posted strictly for purposes of irony, I assure you.

oscar he may of wanted to stay with eircom cos it would mean that there is only one telephone related bill coming into the house

Frank Grimes

Originally posted by FirA_Fascio
Hellrazer, I WOULD try to help you, but I have no time in my life for €ircon customers. You're throwing your money away!

It's his money to "throw away" whatever way he likes. He posted here looking for help not smartass replies from you and others about the ISP he's connecting to.
This isn't the IOFFL/Broadband boards, people don't post here to moan about telcos/isps.

corkie

Hellrazer,

Have you really signed up for the Eircom product.
Are you just posting this, for one of the following:

1. Raise the devil about eircom in here.
2. Your employed by Eircom and what a free script to use on tech
support.
3. Just having some fun to see peoples reaction.
4. All of the above
5. Other Reason

If you did sign up, have they got you connected yet.

From the FAQ on the eircom site:
Q. How long does it take to sign-up?
A. It takes a couple of minutes to sign-up. Once you have completed the sign-up process and downloaded the settings, you will be able to dial into eircom net after 30 minutes.

Frank Grimes

Originally posted by corkie
Have you really signed up for the Eircom product.

I've no doubt he has, which is why I can't understand why you and a couple of other posters seem intent on not helping him. And I seriously doubt eircom need a script from you or anyone else here on troubleshooting a password error.

corkie

If he want's to PM me his phone number. I will gladly give him any help that I can.

I intend to write a detail troubleshooting guide that will hopefully cover all ISP's Flat Rate products.

Is a bill for EUR600 approx from Eircom for net access, with about 5/6 Solictors letters from them even though I was paying off the bill on regular basis. Forced of the net for over a year to try and pay it off. Good enough reason for you.

Frank Grimes

Originally posted by corkie
Is a bill for EUR600 approx from Eircom for net access, with about 5/6 Solictors letters from them even though I was paying off the bill on regular basis. Forced of the net for over a year to try and pay it off. Good enough reason for you.

What has this got to do with a password error? What has it got to do with anything come to think of it.

corkie

It just an example of why there is very strong anti-eircom views expressed in these forums.

+

If you look at my early post, I did try to advise him on a possible root to take:

http://www.boards.ie/vbulletin/showthread.php?postid=1092780#post1092780

My guess at the time was that if he had signed up with eircom, they where having teading problems.

If he had all is settings correct, after he had rung the helpline the tech people went away and double checked his account setting to make double sure that they where right.

You hardly expect Eircom to admit, "Yes dear customer, we had your account details wrong at our end, we are now fixing them. You will be able to log in about 30 mins."

jd

This has gone off topic...
The question is..was it sorted?
if so, how?

Frank Grimes

Originally posted by corkie
It just an example of why there is very strong anti-eircom views expressed in these forums.

And like I said earlier, this isn't the board for that, he's looking for help not to whinge.

You hardly expect Eircom to admit, "Yes dear customer, we had your account details wrong at our end, we are now fixing them. You will be able to log in about 30 mins."

Maybe they would, I can't speak for the employees of an entire company. Can you?

corkie

Before some one hits me with the above!

Okay have you looked at some of Hellrazer previous posts
http://www.boards.ie/vbulletin/showthread.php?s=&threadid=59512&highlight=eircom

I doubt that a person who is a MOD here on boards and aware of the issues around flat rate, would sign up to Eircom. So my question of him are very valid.

I am sure Hellrazer as MOD on boards would know if he had used the right settings login and password etc.

All my response to your question's have been valid, since you asked why I would not give assitance.

Are you a moderator here on boards? No your not!
Neither am I! Before you ask.

Other than point out people's valid reason why they will not give assistance. You have done noting postive to add to this thread.

Frank Grimes

Originally posted by corkie
Are you a moderator here on boards? No your not!

I fail to see what me being a mod or not has to with anything really.
I have contributed to this thread, I'm sure you can find the post.
I don't see why people have to make a post critising the guy for looking for help and then go on to state why they're not going to help him.
If you have such a problem with Eircom and their customers then just don't bother replying to threads like this. Like I said earlier, people post here for help, not to moan.