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The Windows Installer Service could not be accessed - Windows 2000 Server

  • 08-09-2003 10:57am
    #1
    LebonIRL
    Closed Accounts Posts: 29 ✭


    Have a new server here running Windows 2000. Last Friday i installed Service Pack 4. Today while trying to install ARCServe backup agent i get the error - "The Windows Installer Service could not be accessed. You may be running in Safe mode or Windows Installer may not be correctly installed".

    I have re-started the Windows Installer Service but no joy.

    Has anyone else come across this problem with Service Pack 4?

    Any help solving this would be greatly appreciated!!


Comments

  • #2
    spongebob
    Closed Accounts Posts: 6,143 ✭✭✭spongebob


    start the ARCSERVE service as administrator instead of system, it often fixeds thie kind of problem.

    control panel>admin tools>services

    locate win installer service , properties , logon , probably loacl system in the log on tab

    locate arcserve service(s) , properties , logon , probably local system in the log on tab.

    Try changing ARCSERVE service(s) to domain/administrator and stop and start the services and see what happens.

    M


  • #3
    LebonIRL
    Closed Accounts Posts: 29 ✭LebonIRL


    Thanks for the swift response Muck but that has not worked. i changed the logon of the Windows Installer Service.

    However, there are no Arcserve services in the services control panel because i have not even got that far with the install. I just have the CD in and after i pick the program to run, i receive the error still.


  • #4
    GreenDemon
    Closed Accounts Posts: 15 ✭GreenDemon


    Go to C drive properties then go to the security tab and see if [everyone] is listed . If it is not there add it


  • #5
    LebonIRL
    Closed Accounts Posts: 29 ✭LebonIRL


    Thanks Green Demon but the everybody group is already in the security tab of the C Drive properties.

    Any other suggestions. I have a fix that involves editing the registry but i'd rather not do that.

    I was also told to try installing Microsoft Office 2000 because this alters the MSI file on install but i don't have Office 2000. I have Office XP though and will give that a try if nothing else works.


  • #6
    GreenDemon
    Closed Accounts Posts: 15 ✭GreenDemon


    Try this. Go to administrative tools then go to services in there scroll down on the list look for windows installer and make sure that it is set to manual or automatic


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