Eircom cap

P3nfold · 04-10-2003 4:40pm #1

Has anybody heard anything about Eircom increasing their miserable 4gig cap. Most other counter-parts have an 8 gig cap, and if Eircom aren't planning on staying on par with these providers, then i pretty much screwed, due to the 12 month contract.

Somebody, please shed light on my day, and tell me Eircom are increasing this cap.

Da Man · 04-10-2003 5:02pm

You may find this interesting. I signed up over the phone for i-stream. I was to my knowledge never told about a 12 month minimum contract. I noticed a mention of a 12 month contract on a forum so I called up and wondered if I could just cancel the service because with these new deals on the market, I can obviously change provider FOC. No, there's a 12-month contract I was told. Ok, but I was never informed of that. Yes, you were. No, I wasn't. And I can't see how you could enforce that contract. And... the guy acknowledged that they have no way of enforcing it. In the end, I didn't bother changing because the cap doesn't bother me but if it does or they don't increase it, then I will drop them.

P3nfold · 04-10-2003 9:00pm

Yeah totally understandable. As far as I know, the only way you can cease a contract is by actually buying out the contract -- in which you would pay off the payments of the contract.

The only reason why i asked about the cap increase is because most other ISP's have increased it and made the standard cap to 8 gigs. I assumed Eircom would do the same to keep up with the competition.

The only reason why i got Eircom broadband in the first place is because, it was all i could avail of. I always assumed the cap would increase after the user-base increased, but if it does not, i will be highly pissed as i used to take down more than 4 gigs a month on narrowband.

Anyways, if anybody hears of Eircom increasing their cap, let me know.

Eurorunner · 04-10-2003 9:29pm

The only reason why i got Eircom broadband in the first place is because, it was all i could avail of

Can you elaborate on this?

Ripwave · 04-10-2003 10:09pm

Originally posted by P3nfold
Yeah totally understandable. As far as I know, the only way you can cease a contract is by actually buying out the contract -- in which you would pay off the payments of the contract.

Eircoms most recent Pending Changes document includes this:

5. Customers availing of this promotion who disconnect the service within twelve months of connecting will incur a charge of €123.97 (ex. VAT). This disconnection charge replaces any other
disconnection charges contained in the standard eircom i-stream DSLIP (Starter) Terms and Conditions
7. Customers that disconnect the service within twelve months of connecting are obliged to return the modem to eircom within 14 days of notifying eircom of the cessation. Failure to return the modem within 14 days will result in a charge of €120 (ex. VAT) being incurred by the customer.

It's not exactly clear whether this €150 "disconnection fee" is in addition to your remaining 12 months rental, or instead of. And I'm not sure how they can charge you €120 for a "free modem", but I haven't seen how they worded the contract that awards the "free modem" in the first place.

P3nfold · 05-10-2003 4:41pm

Originally posted by Eurorunner
Can you elaborate on this?

No other ISP's supplying broadband in my area at that time?

And thank you Ripwave.

Serbian · 05-10-2003 7:26pm

5. Customers availing of this promotion who disconnect the service within twelve months of connecting will incur a charge of €123.97 (ex. VAT). This disconnection charge replaces any other disconnection charges contained in the standard eircom i-stream DSLIP (Starter) Terms and Conditions

This is instead of paying 6 months rental.

Eurorunner · 05-10-2003 8:20pm

No other ISP's supplying broadband in my area at that time?

Did you check out the resellers ie. Netsource & UTV?

Frank Grimes · 06-10-2003 8:13am

Originally posted by Eurorunner
Did you check out the resellers ie. Netsource & UTV?

He said in the OP that he's stuck with a 12 month contract.

Eurorunner · 06-10-2003 10:00am

Yes Frank, I read the OP:D . He also said that Eircom was his ONLY option. I'm just curious as to whether P3nfold

a). Wasnt aware that he could have placed his order with a reseller.

0r

b). Was aware of the resellers but for some reason they werent set up to provide the service at the time on his exchange whilst eircom were ( and if so, why).

Which one was it P3nfold:) ?

Frank Grimes · 06-10-2003 10:03am

He also said in another post:

No other ISP's supplying broadband in my area at that time?

bk · 06-10-2003 12:05pm

Originally posted by Frank_Grimes
He also said in another post: No other ISP's supplying broadband in my area at that time?

Which is incorrect, as UTV/IOL and Netsource are 100% available at all the same places as eircom. They are simply reslling EircomBB

Which is why people are curious why he thought he couldn't get DSL from them.

Frank Grimes · 06-10-2003 12:08pm

It's possible he's on ADSL, i.e. he signed up before Eircom released the RADSL product and the others started reselling it.

Eurorunner · 06-10-2003 12:12pm

Frank: What BK's saying above is where im coming from ok?

now, is that ok with you then franko:rolleyes:

Edit*

It's possible he's on ADSL, i.e. he signed up before Eircom released the RADSL product and the others started reselling it.

ffs, frank - yes, its possible - but neither of us know - maybe you could wait for him to come back and confirm..

Frank Grimes · 06-10-2003 12:16pm

Originally posted by Eurorunner
now, is that ok with you then franko:rolleyes:

I don't have a problem with what you're saying, I'm just pointing out that:

a. he answered your previous questions already.

and

b. it's possible he signed up before IOL/UTV/NS were reselling RADSL.

bk · 06-10-2003 2:21pm

Originally posted by Frank_Grimes
I don't have a problem with what you're saying, I'm just pointing out that:

a. he answered your previous questions already.

and

b. it's possible he signed up before IOL/UTV/NS were reselling RADSL.

IOL/UTV/NS started reselling RADSL almost at the same time as Eircom, Eircom had to announce the wholesale product one month before the launch of Eircoms actual retail product, thus giving the other companies time to develop a product based on it. You could sign up for all of them from almost day one, it just took a bit longer to get connected with IOL/UTV then with Eircom/NS (probably because they where new to it while NS had already been reselling Eircom ADSL).

Frank Grimes · 06-10-2003 2:23pm

And like I said, he might not be on RADSL.
Maybe we should just wait for P3nfold to post again.

elsoldemayo · 06-10-2003 8:56pm

Originally posted by bk
Which is incorrect, as UTV/IOL and Netsource are 100% available at all the same places as eircom. They are simply reslling EircomBB

Which is why people are curious why he thought he couldn't get DSL from them.

I found when UTV BB was first available, whenever i checked the availability checker it said BB was not available in my area (Leixlip), but when i checked the Eircom site, dsl was available.
At the time the UTV checker only asked for a phone number. I contacted UTV and they said they did not know why it was unavailable.
Then recently the UTV checker started asking for my Eircom a/c number (the Eircom checker always asked for this). First time I ran the Clicksilver availability checker including my a/c no. it passed no problem.
I ordered, they asked if I minded waiting 3 days to avail of the new offer. Fine by me and within 4 working days my line was enabled, modem delivered and everything running fine.

Dac51 · 06-10-2003 9:05pm

Just to back up what P3nfold said:

When my local exchange was upgraded, I ran the availability checker on the Eircom/IOL/UTV websites (don't know if you can check on-line with Netsource).

Anyhow my line passed with Eircom, but the IOL and UTV websites told me that BB was not available in my area! Looks like Eircom probably give themselves a head start before the competition gets a change to offer their BB service.

bk · 07-10-2003 9:10am

Before, when you just put your number into the UTV checker, they just checked if your line was on an upgraded exchange.
However this info was probably only updated with the latest exchange info from eircom by the UTV webmaster every so often. So they could be a long time before the UTV checker caught up. However if you had bothered to actually ring them, then they probably would have done a proper check.

Now they seem to ask for both your Phone Number and Account Number, like Eircom, so prehaps it is tied in with the real Eircom system now.

P3nfold · 29-10-2003 8:06pm

Forgive my belated response.

Firstly, I contacted esatbt/iol. When I ordered broadband, the dslam wasn't in place, but I ordered in good faith as they were in the process of doing so.

On numerous calls, everybody I spoke to was partially ignorant when I asked about adsl, and barely knew anything about it or the reselling of it.

So I attempted to order i-stream, and it came back that the dslam would be put in place. I then called back to the esat team, and they still knew nothing about it -- so at the time of ordering, my "only" option, was in fact, Eircom.

Eircom cap

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