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DSL disconnection charge?

  • 15-11-2003 10:33pm
    #1
    Richard Dower
    Banned (with Prison Access) Posts: 21,634 ✭✭✭✭


    Just wondering about this, you sign a contract with Eircom, but are customers aware that if you ask to be disconnected or move home they charge you €150 penalty?

    Is this fact stated in the terms and conditions?...i rang because i am moving home and wanted to disconnect my line, phone that is...i mentioned i had DSL. They blabbered on about a €150 charge.

    I told them i was with Esat, whom i assume will simply transfer my DSL line/account to the new house without any charges.


Comments

  • #2
    Blade
    Moderators, Business & Finance Moderators, Music Moderators, Recreation & Hobbies Moderators Posts: 4,499 Mod ✭✭✭✭Blade


    I was told there was no charge for moving home once you'll still be in the same exchange. If you go outside it though they'll charge you to set you up in the new exchange. In my case I'm only moving up the road so I'll be in the same one.

    I think this goes for all the isp's though the amount may differ. Anyway you should really ask esat.


  • #3
    Richard Dower
    Banned (with Prison Access) Posts: 21,634 ✭✭✭✭Richard Dower


    Esat have free connection so they won't charge me. I am moving to a totally new area on the Caherdavin exchange in Limerick.


  • #4
    Blade
    Moderators, Business & Finance Moderators, Music Moderators, Recreation & Hobbies Moderators Posts: 4,499 Mod ✭✭✭✭Blade


    Hmm I don't know about that, Eircom also have free connection and they told me I'd have to pay if I moved. Better check with them cause I think it's the same for all of them.


  • #5
    Buzz_Irl
    Closed Accounts Posts: 144 ✭✭Buzz_Irl


    Moving from Swords to Glasnevin and Eircom told me to-day there will be no disconnection charge - signed up in May (got connected in July but don't get me started again).

    They said once a reasonable (?) period had passed they would not charge me - even went on to point out that I would qualify for the New Connection deal - can't really say fairer than that - i only hope they supply to Glasnevin, the guy on the phone couldn't tell me

    Buzz


  • #6
    BigEejit
    Registered Users, Registered Users 2 Posts: 3,739 ✭✭✭BigEejit


    I think that if you receive an answer you dont think is right from an €ircom witch (biddy), finish up the call and ring again ... once you get one that has your standpoint do the deal then and there


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  • #7
    bizmark
    Registered Users, Registered Users 2 Posts: 6,892 ✭✭✭bizmark


    told them i was with Esat, whom i assume will simply transfer my DSL line/account to the new house without any charges.

    They would have to ativate your line all over again they might well charge you money ...better call to be sure


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