Free ! 3.0 Ghz from Dell

Humphrey

I rang Dell Customer Service.

She knew nothing about it but said there is definitely some error as it was only 21 euro. She is sending an email to the internet team and then she said she would ring me back. But it is close of business now so it will be tomorrow.

Humphrey.

Matt Simis

So how does glutton boy-Disco Stu's order for 3 PCs fit into all this!?



Matt

DaithiSurfer

They said that i had ordered a pc which was advertised with an incorrect price on their website. While many people had tried to take advantage of them they did acknowledge that soem people acted in good fait. They imediately dismissed the ones that were sold for negative amnounts. Because of this they decided to honour 26 (not 10) of the transactions picked randomly(my friend probably did the picking ) by computer and that mine was included. I do have to pay for delivery though and the order will be as i ordered apart from the monitor being a 17in CRT only.

Now i can get rid of my crappy pc at last.

Matt Simis

Originally posted by DaithiSurfer
They said that i had ordered a pc which was advertised with an incorrect price on their website. While many people had tried to take advantage of them they did acknowledge that soem people acted in good fait. They imediately dismissed the ones that were sold for negative amnounts. Because of this they decided to honour 26 (not 10) of the transactions picked randomly(my friend probably did the picking ) by computer and that mine was included. I do have to pay for delivery though and the order will be as i ordered apart from the monitor being a 17in CRT only.

Now i can get rid of my crappy pc at last.

What was the price on the invoice of your system? I have to say, your info is a bit suspect. I mean, 26, why 26, not 27, 25? Why none from the north? How long was the pricing oddity known before it was posted here?


Matt

moridin

Why 26 transactions? Seems very suspect to me, I still think that they should honour either all the transactions or none of them :ninja:

DaithiSurfer

Mine was 194.
I got an email first thing this morning at work and ordered then.
How would i know why 26 (one for every county?, the number of hairs on the back of your hand?, Half the number of cards in a deck?)
Anyway, enough from me on this. I'm not here to prove anything, just to let people know whats going on.

moridin

bah, I'm getting a headache :mad:

Stupid Dell, if they can't manage their website properly then they should have to pay the consequences.

Anyone who ordered a machine for a negative sum really deserves to be slapped silly - whatever about getting one for cheap they're not in any way going to give you one and give you money too.

As for this honouring of 26 orders malarky, if they do that then really they deserve all the hassle that they're going to get off the public, because it'll seriously piss people off.

Matt Simis

Originally posted by moridin
Why 26 transactions? Seems very suspect to me, I still think that they should honour either all the transactions or none of them :ninja:

The difference between honouring 384 systems sold at an average of €40 a piece and 384 sold at the current price of €599 (no inc Vat) is around €210K. :ninja:


Matt

moridin

So you honour none if you can't afford to cover the cost of your cock-up.

Woden

i wonder what would happen if we showed dell this thread?

moridin

We at Dell Corporation Inc Ltd International would like to say "Haha, we screwed up but we're not responsible" and laugh at you.

Thank you for your time.

maxheadroom

luckily boards is blocked by their websense proxy so nobody in dell can see this

Static

Lucky for DaithiSurfer's friend ;-)

moridin

*bounces*

Ok, time to start an anti-Dell movement. Lets call it Lled *sigh*

I'm so going home now. cYa! :ninja:

slowjoe

In my humble opinion.... under Irish consumer law, if they accept the order (ie take the money from your credit card) then they are obliged to supply you with what you ordered, or evavelent (by specifications etc) or better. Payment is a proof of order dispite what the T&C's say


If you cancel the order, then they can charge you an admin fee, but not if they cancel the order.

If the other was the case when you hired a car under a special offer, and went to the fire place they could say sorry no car... and not have to give you anything they have.

So check your credit card statement and see if they take payment - if they dont then they are right and not accept your

I could be wrong.... but worth checking..... as the more people getting together the better

Sleipnir

Originally posted by DaithiSurfer
Got the call
I've been told not to tell anyone else who ordered. oops.

I don't believe you one bit!

Apparently they were talking about it on Today FM this morning.
Did anyone hear it?

eth0_

Originally posted by slowjoe
In my humble opinion.... under Irish consumer law, if they accept the order (ie take the money from your credit card) then they are obliged to supply you with what you ordered, or evavelent (by specifications etc) or better. Payment is a proof of order dispite what the T&C's say

I love all these pseudo lawyers on boards, really, I do.
Ever seen 'E&OE'? Errors and omissions excepted? That means if they DO make a mistake in pricing or specs, they're not obliged to honour it.
If you see something mispriced in a shop, the shop is not obliged to sell to you at that wrong price.
I could well believe a company like Dell would honour a few orders for good PR, but they're as aware as I am that y'all are just out to scam them :-)))))

s8n

I got a call saying my order had'nt been accepted :mad:

I gave them the consumer rights spiel but it got me nowhere. Did'nt hear anything about a cancellation fee though.

kdevitt

The company I used to work for do a lot of outsoruced call centre work for Dell - this happened before last year with 17inch flat screen monitors that went on sale far too cheap.

Dell got us to contact everyone and tell them they could have it at full price or not at all, the terms of sale on their website are legally watertight, so they can increase the price at any stage. The cancellation fee was never mentioned before though...

Cake Fiend

Originally posted by s8n
I got a call saying my order had'nt been accepted :mad:

I gave them the consumer rights spiel but it got me nowhere. Did'nt hear anything about a cancellation fee though.

I don't see how you could have a right to bitch about consumer rights when you were deliberately, knowingly trying to rip them off. I don't think Dell should have honoured any of the scammers - I don't believe that there would be so many people that could be so stupid as to order a PC for €30 or whatever "in good faith".

I wouldn't be surprised if some would-be thief tries to sue Dell for not honouring the order - further proof that we're catching on to the American Way of sueing your way to success. Chancers be buggered.

eth0_

Originally posted by Sico
I don't see how you could have a right to bitch about consumer rights when you were deliberately, knowingly trying to rip them off. I don't think Dell should have honoured any of the scammers - I don't believe that there would be so many people that could be so stupid as to order a PC for €30 or whatever "in good faith". Chancers be buggered.

I'm with you on that one...btw, why did Woooooooo get banned from here? What did he do?

Sleipnir

I have to agree with Sico.
We were all chancing our arms on this one. I don't think we can shout about 'rights' when everyone who ordered one (including myself) knew we were trying to rip them off.
It was worth a shot but really Dell shouldn't (and don't) have to honour it. The poor sod who screwed this up in Dell is getting a right panning I'm sure and we just tried to take advantage of his or her mistake.

We don't have the right to these machines and we won't be getting them.

And I REALLY don't believe for one second that Dell are honouring 10 as DaithiSurfer has said. That's just bollix.

Frank Grimes

Originally posted by eth0_
I'm with you on that one...btw, why did Woooooooo get banned from here? What did he do?

For the trolling earlier in the thread I guess.

dazberry

Sorry if this has been posted already (there was only a page full in this thread the last time I read it) and I didn't "back-read".

http://www.electricnews.net/frontpage/news-9383151.html

Word of the pricing gaffe spread quickly over the Internet. Several visitors to on-line bulletin boards claimed that they had ordered machines with some individuals claiming they had ordered several machines.

D.

DiscoStu

im famous

Frank Grimes

Originally posted by dazberry
Sorry if this has been posted already (there was only a page full in this thread the last time I read it) and I didn't "back-read".

http://www.electricnews.net/frontpage/news-9383151.html

I like this bit:

The company said that the error was quickly identified and rectified by its pricing monitoring team

90 minutes+ that's an interesting definition of quick.
I managed to get mine for €21 don't know where they got the 28 from

red vex

it really bugs me that they can just walk straight back out of this error. its just a clever form of publicity

Matt Simis

And you really believe they want such negative publicity, appearing incompetent two days in a row?

Not all publicty is good publicity..



Matt

Humphrey

My dell machine was 21 euro. I just rang dell customer service and they said my order is in a pending state and i will be contacted within the next 24 hours.

Anyone get their orders cancelled or accepted!!!!

Humphrey.

Sposs

Still waiting to hear.