iol bb

Static

Signed up a month ago. Heard nothing for 3 week s(standard waiting time). Spend a week ringing them constantly asking what's going on. Eventually, I find out that iol's request to eircom has been rejected, without a reason.

Several days of ringing up to find out what's happening with that, results in a phone call out of the blue, saying that my exchange isn't enabled. So - I ring eircom. My exchange is on north main (O Connell street) and it's definately enabled. I ring back iol, and I get told my exchange isn't enabled. After escalations I get the sob story that they deal with a different part of eircom than if I rang eircom, and that their contacts with eircom say otherwise.

Now, I'm smelling bullsh*t. If eircom can provide me with dsl, can't IOL? Is it that IOL use their own hardware in eircom's exchange and have run out of capacity, or do iol rent hardware as well as the line off eircom?

I'd prefer to go with IOL than the incumbent, they ream me enough on my phone rental.

eth0_

Why would IOL deny you if the service is available? What's possibly happened is that IOL have no free ports on that exchange. Eircom allocate a certain number to IOL, UTV, netsource.

Static

I wish they'd tell me that, instead of telling me the exchange isn't enabled :-) But I bet they're probably not allowed to.

Placebo

i signed up a month ago i think and now they said my modem will be in the post by the time the line is setup (by eircom) [10 working days] and i feel the same tradegy you had coming towards me, because nothing ever goes right for me.

Jim

btw, does anyone know if iol actaully answer emails?
i sent them one to cancel my online order as im in work during there office hours and never get a chance to ring them.

raster

Originally posted by Jimeatsmenu
btw, does anyone know if iol actaully answer emails?

only after seven days, and then with a stock reply, if at all

try phoning instead, I suppose the number works during weekends

Placebo

btw, does anyone know if iol actaully answer emails?
i sent them one to cancel my online order as im in work during there office hours and never get a chance to ring them.

yes they do, they should have emailed you back within 4-5 days.
But its better to ring them up (which is free) , do it on your lunch.
They put you on hold for a long time sometimes though.

Once all the "assistants" kept on putting me on hold and then after some music it would start dialing and someone else would pick up and id tell them my problem and theyd put me on hold again and the process repeated itself..........