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iol bt freebies ?

  • 18-12-2003 10:17pm
    #1
    elexes
    Registered Users, Registered Users 2 Posts: 4,471 ✭✭✭


    right well about 3 months ago now i signed up for iol bt bb . ( the home user one ) since i had isdn i had to get the tec install . about a month r so ago he came out undone the isdn . after that i went out and bought the dsl router as i know the free one they give dosnt support what i want . then rang the tec support to dubble chk settings etc...

    so its been 3 months and i havent gotton one single letter . i rang them up to complain about this and they said they would send everythign out soon . that was about a month ago .

    is this the norm ???
    i dont think ive been billed yet but im using the service fully and would like to know when bills get paid . when my first one will be done . when ill recieve the free stuff etc...

    how is everyone else finding them ? are they actually doing what there ment to ? also thinking about switching over to them for phone service and get off eircom fully . are they good ?


Comments

  • #2
    eth0_
    Registered Users, Registered Users 2 Posts: 10,846 ✭✭✭✭eth0_


    IOL don't 'do' paper billing.


  • #3
    elexes
    Registered Users, Registered Users 2 Posts: 4,471 ✭✭✭elexes


    Originally posted by eth0_
    IOL don't 'do' paper billing.

    that would explain that bit . but shouldnt i of been contacted in some way shape or form ? like i realised the line was active they never told me ? and i set it up considering i had opted for the tec install i would of expected him to call back to install somthn else as i was informed but nothn .


  • #4
    OfflerCrocGod
    Registered Users, Registered Users 2 Posts: 6,321 ✭✭✭OfflerCrocGod


    You are meant to pay by Direct Debit, but it's not very reliable and you can pay by VISA - I think - when you get a phone call from them for the overdues.


  • #5
    fatherdougalmag
    Registered Users, Registered Users 2 Posts: 1,391 ✭✭✭fatherdougalmag


    FWIW I got Symantec Norton Internet Security 2004 (incl. Norton AV) with my USB modem. Don't know what the story is with people who didn't receive it. Just hassle them I suppose. Log each call that you make so you can tell them when you started asking etc. I'd believe it's more of a sales issue than a customer care thing so try tackling it from that end.


  • #6
    cooks
    Closed Accounts Posts: 36 ✭cooks


    have been waiting two months for iolbb . its an absolute joke they said someone left the company and they forgot to process my application and that only one person can process my application and every time i ring that person is not there and they will ring me back which never happens. im thinking of changing to eircom if they dont get their act together


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  • #7
    somano
    Closed Accounts Posts: 252 ✭✭somano


    fatherdougal ? when did you go online ? I'm 5 weeks waiting with no contact.


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