Problem with Broadband

dubmick · 14-01-2004 12:04pm #1

Hopefully somebody can help me with this, since last Friday my Eircom BB has been down. I'm only getting a connection speed of 10.0 kbps (not even enough for a webpage). I've checked everything, the modem is fine, the phoneline is fine and i even rang the 1550 support number but they could not help at all. I actually don't know what to do at this stage...HELP!

Anyone have any idea's?

Mutant_Fruit · 14-01-2004 2:02pm

have you exceeded your cap for this month? It sounds as if they have throttled your connection.

Frank Grimes · 14-01-2004 2:07pm

Originally posted by Mutant_Fruit
have you exceeded your cap for this month? It sounds as if they have throttled your connection.

AFAIK they don't throttle connections.
dubmick, where are you seeing the 10kbps?
Are you using an ethernet modem by any chance?

dubmick · 14-01-2004 2:08pm

No, I am using a netopia usb

dubmick · 14-01-2004 2:10pm

oh..and I am seeing that on the connection status

Frank Grimes · 14-01-2004 2:19pm

Originally posted by dubmick
No, I am using a netopia usb

Where are you seeing the 10kbps? (edit: just saw the other reply, is that in the Local Area Connection status?)

Try downloading a file from somewhere like heanet.ie and see what the transfer rates are from there.

dubmick · 14-01-2004 2:23pm

Frank, my connection is so slow that I can't even access a webpage. My connection is 10.0 kbps, bottom right of taskbar, connection status. We have the dsl over 5 months and there has been no problems.

Frank Grimes · 14-01-2004 2:25pm

Originally posted by dubmick
Frank, my connection is so slow that I can't even access a webpage. My connection is 10.0 kbps, bottom right of taskbar, connection status. We have the dsl over 5 months and there has been no problems.

That sounds like you're connected to the modem via ethernet, that's not your actual connection speed.
Can you do any diagnostics from the modem itself? e.g ping/traceroute?
Can you ping anything on the net from your PC?
Do webpages load at all? Do any other internet applications work?

Ripwave · 14-01-2004 2:26pm

Originally posted by Frank Grimes
AFAIK they don't throttle connections.

That's what we would have said about ESAT/IOLBB this time last month.

Frank Grimes · 14-01-2004 2:28pm

Originally posted by Ripwave
That's what we would have said about ESAT/IOLBB this time last month.

True, but it sounds like his connection is dead altogether.

Mutant_Fruit · 14-01-2004 2:29pm

thats exactly why i mentioned it.

So, could you tell us if you have exceeded the cap or not? That;d rule out at least 1 possibliity

dubmick · 14-01-2004 2:29pm

Nah, it's definitely USB, I don't even have ethernet connection.
I can't connect to the net, or ping. Guy from rip off Eircom said one of my ports might be blocked?

Frank Grimes · 14-01-2004 2:35pm

Originally posted by Mutant_Fruit
So, could you tell us if you have exceeded the cap or not? That;d rule out at least 1 possibliity

I'd imagine they would have told him when he called them if that was the case.

dubmick, can you tell if the modem is connected at all? Is it synching up even?

dubmick · 14-01-2004 2:44pm

Yep, modem is connected perfectley, synching up too.

Frank Grimes · 14-01-2004 2:59pm

Originally posted by dubmick
Yep, modem is connected perfectley, synching up too.

If it's not connecting like you said in your last post you should really get onto Eircom again about, I assume you've checked the settings, reinstalled the drivers etc. etc.

mobby · 15-01-2004 1:32pm

I have had this problem before. Ring eircom get them to check if you show up as been logged on, have them disconnect you, and then try again to connect should be ok> The guy in eircom told me this happens sometimes that you never get logged over after a previous connection ,they are lost as to why it happens but he sorted it out in about 10 sec

Regards

M

oneweb · 15-01-2004 11:03pm

Apologies, wrong number

!

MickFarr · 16-01-2004 12:15am

Try disconnecting any firewalls you may have running and try viewing a webpage.

Clover · 16-01-2004 11:37am

Originally posted by mobby
I have had this problem before. Ring eircom get them to check if you show up as been logged on, have them disconnect you, and then try again to connect should be ok> The guy in eircom told me this happens sometimes that you never get logged over after a previous connection ,they are lost as to why it happens but he sorted it out in about 10 sec

Regards

M

had the same problem last friday, thought it was my end of things and re-set up the router and then just direct connected to the modem but still no joy , rang eircom on the saturday to find i was not loged out :dunno:

Problem with Broadband

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