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Peats and their staff
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20-01-2004 2:14pm#1
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Originally posted by alb
What do you expect a sales clerk to know?
A small bit about the products he's selling. Enough to know that there is a difference between - and + .. enough to know that there is a big difference between them.
Sloth and Venom, I have to say, I have never found them to be so. In fact in the years I've been shopping there (less now, because of their staff, but still once or twice a month), I've only ever seen them to be clueless, unwilling to ask one another, unwilling to admit they don't know, lie about functionality/specs, and be rude. I can't say that of any other retail/service place I've ever been to, including PC World
... I have lots of stories about Peats .. like the one where a person buying a maglite as a present to me was told "it wasn't a torch", a friend who was told to cut the plug off his US amplifier and fit a UK plug and it would be ok, (the friend asked 3 times was he absolutely sure, as he had heard that there would be a tranformer needed) .. etc (and there are more!!).
I haven't noticed that they've improved (and I accept that there might be a handful that are pleasant), but my experience with any of them is otherwise.
At least Dixons and PC World tell you they don't know (and tend to walk off) most of the time, or appear hesitant in there response so that you can judge. I've seen plenty of incidents of bareface lies being told to customers in Peats, in fact I'd recommend people call in for the show if they're bored in town.
.cg0 -
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Originally posted by cgarvey
A small bit about the products he's selling. Enough to know that there is a difference between - and + .. enough to know that there is a big difference between them.
While I havent been in Peats for ages last time i was in they had a decent range of products - tvs to stereos and so even to give them the basics in most things would be very dificult and with new tech coming out all the time Id think it would turn into a serious overhead for the company to have
At least Dixons and PC World tell you they don't know (and tend to walk off) most of the time, or appear hesitant in there response so that you can judge.
I've always been amused by that - the more difficult teh question the faster they try to get away from you
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I'm not a peats sales rep, but these people have to make money too y'know. They're competing with the cheap cheap prices of the internet so obviously they're going to go through the pros and cons of buying of the internet, mostly cons though!
Lets not expect peats sales rep to be totally honest and say, we're totally ripping you off, we don't know what we're selling and you can get 20% off this mp3 player if you buy throught the internet. Now shoo... we don't want your money!
PS. I have bought from peats in the past and they've always been nice if not very knowledgeable. And I returned a network kit and got a full cash refund. 0 -
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Originally posted by Peatsd00d
"YOU ARE THE 1'S THAT ARE THE BALL LICKERS"
< Bonus points to who ever gets the quote>
I'd imagine you asked 1 of the guy's who started in peat's about 2 weeks ago and as such havent a clue, ye they should have asked the more expericened staff, but thats not reason to flame them on cyber land where 'everybody's opnion matters ofc ^^.
Easy it can only be one person on this planet!!!.....Jay
The quote is from Jay and Slient Bob strike back.
(Me remembers "the clit" very funny ) 0 -
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the Ask a Stupid Question, Get a Peats answer! part? as in how dare a customer ask the sales clerk a question of a technical nature about the item he was about to spend 150E on? Or in Peats case some other ridiculously overcharged price?Originally posted by Peatsd00d
First off, Can I refer you to my sig.
And to the rest of the bandwagon flamers, this next Statement is for you!
"YOU ARE THE 1'S THAT ARE THE BALL LICKERS"
I'd imagine you asked 1 of the guy's who started in peat's about 2 weeks ago and as such havent a clue, ye they should have asked the more expericened staff, but thats not reason to flame them on cyber land where 'everybody's opnion matters ofc
ah yes, and how dare we post about previous experiences in a store ... on the technology board ... in response to a post about that store, also on the technology board.
The fact of the matter is that the staff of any computer store should at least have a basic understanding of the products they sell. If they're only new, fair enough, we all have to start some time, but they should ask another sales clerk, or check on the computer to compare products like with like *edit* or if there's no one around at that point then simply state that they dont know
I mean come on, whether you work in a computer store or not, you should always have a basic understanding of the damn products you're selling!!!
I have had both bad and good experiences with peats, all over priced ones but thats not the point of this thread. in fact i brought a gfx card back to them after it damn well nearly fried my ****ing motherboard. i was lucky it shut itself down after it detected a problem ... turns out it wasn't compatible with the card and i just went back for a refund. i ended up knowing the guy i went to with the card anyway but i'm sure i'd have gotten a full refund anyway.
Daniel0 -
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OK Guys,
Now don't all go and shout me down at once, but as an employee of Peats, I'll try and anwser your statements fairly, and without sounding too hurt
There's been a 50/50 response to what Ronaldo7 originally posted. To be fair I think some of you are bitching for the sake of it, yes there have been a number of new staff, and they aren't too knowledgeable at the moment, but give them time. On the other hand, there are several of us who have been here a few years and actually know what their talking about (shock horror!). If your not happy with what you've been told by someone, just ask one of the others, after all it is your money that your going to spend, so make sure your happy with the advice you've sought.
In fairness, I can't understand that people don't see a clear distinction between the high street and the web. Online stores are always going to be competitive, even cheaper, that is simply because they don't employ the same number of people or have the same overheads that a store in your local highstreet has. To be fair, you guys (& gals) know what you want and how much you want to pay for it. Your an informed consumer. There is however an enormous amount of people, who want to come into the store and ask questions, have a look at what their going to buy in the 'flesh' and seek advice (from someone who knows what their talking about!!). Generally these are the kinds of people that highstreet stores cater for. They aren't overly sure, so they want assurance.
A PC in every home is only a recent phenomenon of the last few years, and most people don't have the knowledge that you or I have as a result of growing up with them over the years. They are still new and complicated to those people and that is the market that we would cater for.
In fairness to alb's post, a computer store isn't exactly a career thing for most people, for most its a transition between other jobs or earning their degree. Some come here to earn a bit of money before going onto college, or another job or whatever they choose to do. Shock horror again, we have had people degree's working with us. I do feel that, that comment was made for the sake of it and doesn't really contribute anything to your arguement.
In closing, its highstreet vs online, informed vs uninformed. Its your money your spending, if your not happy, ask someone else who'll tell you all you want to know about whatever it is in particular. Its rare to find something thats all things to all people. Yes we could be better in area's, but we do try believe it or not. Instead of tearing us down, make a suggestion, help out.
Regards,
Liam0 -
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