If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)

Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

€130 to drop ISDN?

Gerry · 2004-01-22 11:55:17

After receiving a whopper of a phone bill ( which was no surprise, as I use 56k a lot while waiting for dsl ), I thought something was fishy, so I saw in the "order activity" section of my bill, that I had been charged €130 for the privilege of dropping my isdn line in december. I was told at the time by the eircom person…

Options

22-01-2004 12:55pm

#1

Gerry

Registered Users Posts: 4,454 ✭✭✭

Join Date: October 1999

Posts: 4313

After receiving a whopper of a phone bill ( which was no surprise, as I use 56k a lot while waiting for dsl ), I thought something was fishy, so I saw in the "order activity" section of my bill, that I had been charged €130 for the privilege of dropping my isdn line in december.
I was told at the time by the eircom person on the phone that there would be no charge for dropping the isdn.
Has anyone else come across this, and what can I do to get them to drop the charge?

0

Comments

Options
#2 22-01-2004 2:21pm
spongebob

Closed Accounts Posts: 6,143 ✭✭✭

Join Date: August 2001

Posts: 5560

That should be €25 charegeable either

1. For the drop itself with free upgrade FROM pots if you then fail the test or
2. Free downgrade but €25 for the upgrade back to ISDN if you fail the test.

I can never remember which ....save that it is €25 not €130

see This and plenty more in the BB forum on the subject.

M

0
Options
#3 22-01-2004 6:43pm
Gerry

Registered Users Posts: 4,454 ✭✭✭

Join Date: October 1999

Posts: 4313

Cheers Muck. I wasn't going for dsl at the time, only going for it now. I think any charge for removal is disgraceful, they already charged 99 to put the isdn in, then horrifying line rental, and then 130 to flip a switch. I'm going to hassle them like ozmo did till I get it down to 25 at least. Thanks for your help.

0
Options
#4 22-01-2004 8:44pm
rymus

Registered Users Posts: 8,819 ✭✭✭

Join Date: May 2001

Posts: 8512

it's €25 to get the POTS line reconnected. I got ISDN taken out at home recently and was quoted that by 1901. If there is a bill for €130 for removal of the ISDN, I'll be in the queue for complaints.

0
Options
#5 22-01-2004 9:17pm
voxpop

Registered Users Posts: 2,800 ✭✭✭

Join Date: September 2003

Posts: 2585

Tell them to disconnect your line, then ring and ask for a normal POTS line - should be just the reconnect fee

0
Options
#6 22-01-2004 9:24pm
Emerson

Registered Users Posts: 463 ✭✭

Join Date: June 2003

Posts: 387

They try this trick on everyone..
Give them hell, I did, I rightly got my money back!

€25 + €105 equals another eircom scam.

0
Advertisement
Options
#7 23-01-2004 6:41pm
kida

Closed Accounts Posts: 1,456 ✭✭✭

Join Date: December 2003

Posts: 1362

Complain, this happened to me. I was told 25 and there was a charge for 130 in the next bill. Needless to say I stuck in them. This is the charge for a new line.

Its the sales guys trying to make a quick buck on commission, they get nothing for a downgrade but do for a new line.

0
Options
#8 25-01-2004 12:04am
rash

Registered Users Posts: 305 ✭✭

Join Date: January 2004

Posts: 265

Pay the 130 Euro.... it will mean more money for the shareholders when they sell their stakes when they go public again.
Mary o'Rourke still has a lot to answer for.

0