Clicksilver Down for anyone else ???

RasTa

back on now and its crawling along, modem was faster then this and something else bad happened to me today, i deleted all my feckin .exe files so have nothing left on the comp !

jonski

yeah its back here , but its crap .

any of ye that can migh post in newsgroup about it plz

John.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\John>cd\

C:\>ping 213.253.57.22

Pinging 213.253.57.22 with 32 bytes of data:

Reply from 213.253.57.22: bytes=32 time=82ms TTL=118
Reply from 213.253.57.22: bytes=32 time=82ms TTL=118
Reply from 213.253.57.22: bytes=32 time=83ms TTL=118
Reply from 213.253.57.22: bytes=32 time=83ms TTL=118

Ping statistics for 213.253.57.22:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 82ms, Maximum = 83ms, Average = 82ms

C:\>ping 213.253.57.22

Pinging 213.253.57.22 with 32 bytes of data:

Reply from 213.253.57.22: bytes=32 time=130ms TTL=118
Reply from 213.253.57.22: bytes=32 time=82ms TTL=118
Request timed out.
Reply from 213.253.57.22: bytes=32 time=80ms TTL=118

Ping statistics for 213.253.57.22:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 80ms, Maximum = 130ms, Average = 97ms

C:\>ping 213.253.57.22

Pinging 213.253.57.22 with 32 bytes of data:

Reply from 213.253.57.22: bytes=32 time=82ms TTL=118
Reply from 213.253.57.22: bytes=32 time=82ms TTL=118
Reply from 213.253.57.22: bytes=32 time=82ms TTL=118
Reply from 213.253.57.22: bytes=32 time=194ms TTL=118

Ping statistics for 213.253.57.22:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 82ms, Maximum = 194ms, Average = 110ms

C:\>ping 213.253.57.22

Pinging 213.253.57.22 with 32 bytes of data:

Reply from 213.253.57.22: bytes=32 time=82ms TTL=118
Reply from 213.253.57.22: bytes=32 time=81ms TTL=118
Reply from 213.253.57.22: bytes=32 time=83ms TTL=118
Request timed out.

Ping statistics for 213.253.57.22:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 81ms, Maximum = 83ms, Average = 82ms

C:\>ping clarity.jolt.co.uk

Pinging clarity.jolt.co.uk [195.149.21.11] with 32 bytes of data:

Reply from 195.149.21.11: bytes=32 time=80ms TTL=55
Reply from 195.149.21.11: bytes=32 time=81ms TTL=55
Reply from 195.149.21.11: bytes=32 time=116ms TTL=55
Reply from 195.149.21.11: bytes=32 time=79ms TTL=55

Ping statistics for 195.149.21.11:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 79ms, Maximum = 116ms, Average = 89ms

C:\>ping clarity.jolt.co.uk

Pinging clarity.jolt.co.uk [195.149.21.11] with 32 bytes of data:

Request timed out.
Reply from 195.149.21.11: bytes=32 time=79ms TTL=55
Reply from 195.149.21.11: bytes=32 time=78ms TTL=55
Reply from 195.149.21.11: bytes=32 time=81ms TTL=55

Ping statistics for 195.149.21.11:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 78ms, Maximum = 81ms, Average = 79ms

C:\>ping clarity.jolt.co.uk

Pinging clarity.jolt.co.uk [195.149.21.11] with 32 bytes of data:

Reply from 195.149.21.11: bytes=32 time=88ms TTL=55
Reply from 195.149.21.11: bytes=32 time=78ms TTL=55
Reply from 195.149.21.11: bytes=32 time=84ms TTL=55
Reply from 195.149.21.11: bytes=32 time=86ms TTL=55

Ping statistics for 195.149.21.11:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 78ms, Maximum = 88ms, Average = 84ms

C:\>ping clarity.jolt.co.uk

Pinging clarity.jolt.co.uk [195.149.21.11] with 32 bytes of data:

Reply from 195.149.21.11: bytes=32 time=82ms TTL=55
Reply from 195.149.21.11: bytes=32 time=78ms TTL=55
Reply from 195.149.21.11: bytes=32 time=83ms TTL=55
Request timed out.

Ping statistics for 195.149.21.11:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 78ms, Maximum = 83ms, Average = 81ms

C:\>

RasTa

woohoo gettting 80 BYTES a sec dl speeds ! glad to see were my money is going, btw are clicksilver still charging for your ph calls ?

jonski

Originally posted by RasTa
, btw are clicksilver still charging for your ph calls ?

yup

pork99

All day on Clicksilver I'm finding that

1) It takes hours to get a connection

2) When eventually a connection is got it progressively slows down until;

3) theres no connection

4) back to step 1

rymus

back up again now for the second time today. If its anything like the last time it'll only last about 5 mins. Currently running at about quarter the speed of a 56k modem, boards.ie took about a minute to load.

I'll be having a scream at someone in the admin team tomorrow methinks.

pork99

given that IOL BB seems to be fubar at the same time it looks like the problem is with a third party

The internet; designed to survive a nuclear war but no match for Eircom

Aepos

This is not good I have had the service for 40 Days now and have had 7 full days when it has been off for me. Not good . I'm going to look for a reduction in the cost for the days with no service.....So far not impressed.....BTW I'm in D16

Zion

My current broadband average speed is 23kbits/sec.....great.....


C:\Documents and Settings\Admin>ping clarity.jolt.co.uk

Pinging clarity.jolt.co.uk [195.149.21.11] with 32 bytes of data:

Reply from 195.149.21.11: bytes=32 time=348ms TTL=55
Request timed out.
Reply from 195.149.21.11: bytes=32 time=82ms TTL=55
Reply from 195.149.21.11: bytes=32 time=251ms TTL=55

Ping statistics for 195.149.21.11:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 82ms, Maximum = 348ms, Average = 227ms

Ripwave

Originally posted by Zion
C:\Documents and Settings\Admin>ping clarity.jolt.co.uk

Forget pings, what does a traceroute look like? That'll show you where the problem is happening.

dub45

Apart from the annoyance of it being down for so long this weekend UTV actually make more money out of us because we have to dial in to even find out whats happening. Its a great position to be in dont provide any service and make even more money!!!!

What ever happend to UTV and their wonderful customer service that make us all want to sign up to clicksilver?

Dr. Dre

'tis beyond a joke now, has to be something more severe than a dodgy router.

bizmark

it more likely to be something on Eircoms side seeming both esat and utv are haveing the same problums

dub45

Surely it would not be expecting too much from UTV to put a post on boards to let us know what is happening or not happening as the case may be particularly as it is not possible to access the support group if you dial up another ISP to get on the net? Also a taped message on the support line would surely save their customers and their staff a lot of hassle?

bizmark

A guy from Utvi does come here from time to time...he doesnt seem to post much when things are bad though so dont hold your breath

Also a taped message on the support line would surely save their customers and their staff a lot of hassle?

aye it would

Malcolm

For Information
UTV Internet experienced a hardware failure on Saturday evening and during the night we replaced the faulty equipment and resumed service for DSL customers. However, from Sunday morning we have experienced further problems and have been trying to troubleshoot on the new hardware and on the service throughout the day and this evening. It now seems, as shown on this thread, that the problem is not limited to UTV Internet and may be a more widespread DSL problem.
Please be assured that we are doing everything we can to identify and resolve any problems as quickly as possible with the equipment and infrastructure within our network.

Malcolm Thompson
UTV Internet

bizmark

hmm i was wrong Fair play utv

ozmo

Just tried and both Netsource and Eircom are unaffected.

dub45

It now seems, as shown on this thread, that the problem is not limited to UTV Internet and may be a more widespread DSL problem.

Does this suggest that UTV themselves dont know whats going on/wrong? It would not exactly inspire confidence!

However, from Sunday morning we have experienced further problems and have been trying to troubleshoot on the new hardware and on the service throughout the day and this evening. /QUOTE]

Firstly would it not be possible to give some idea of whats going on at a much earlier stage with an approximation of how long things are liable to take? I know its not that easy sometimes but a post at 10pm after a full day and evening out leaves a lot to be desired.

And how can you troubleshoot equipment if you are not sure that everything else is ok?

ArthurG

From UTV newsgroup:

'Everything should be back to normal at the minute, and if not would you
please post to this group asap detailing what issues you are having. As
mentioned by myself in an earlier post we had a router power down on us - not that
serious but we think there were also problems somewhere in Esats network that didn't help us :-(

So all should be back up to par and speed issues should be back to their
blistering 40-50kpbs ranges. I'll post more info on the detail of the last few days
issues when we have spoken with Esat.'

All seems fine now (with me at least....) Getting 410kbps on Giganews (62 sec d/l) and 20.5 sec download in bandwidthplace.com (407 kbps)

Malcolm

Originally posted by dub45
Does this suggest that UTV themselves dont know whats going on/wrong? It would not exactly inspire confidence!

However, from Sunday morning we have experienced further problems and have been trying to troubleshoot on the new hardware and on the service throughout the day and this evening. /QUOTE]

Firstly would it not be possible to give some idea of whats going on at a much earlier stage with an approximation of how long things are liable to take? I know its not that easy sometimes but a post at 10pm after a full day and evening out leaves a lot to be desired.

And how can you troubleshoot equipment if you are not sure that everything else is ok?

With new equipment in place the service has still been giving intermittent faults and our priority is to ensure that our equipment and network is fully operational before investigating third party infrastructure.
Our information to customers has been posted on our newsgroup, relayed through our tech support team (who were increased at short notice and stayed open later on a Sunday) and after a very frustrating day also in this forum.
We do strive to provide an open and honest customer service but for the past 30 hours we have been working furiously to try and resolve the problem.

Malcolm Thompson
UTV Internet

rymus

it's somewhat refreshing to learn that the downtime I experienced this time was felt across the board and not just on whatever the hell kind of practically unusable connection I seem to have gotten myself tied into.

pork99

Originally posted by Malcolm

We do strive to provide an open and honest customer service but for the past 30 hours we have been working furiously to try and resolve the problem.

Malcolm Thompson
UTV Internet

Clicksilver is working well now, thanks guys, much appreciated

As a UTVIP customer for the last 2 years I have experienced a very reliable service and I've found that their customer support is excellent.

(just a bit of appreciation - you get enough stick when things go wrong)

dub45

Our information to customers has been posted on our newsgroup, relayed through our tech support team (who were increased at short notice and stayed open later on a Sunday) and after a very frustrating day also in this forum.

The only relevant posts to the newsgroup from UTV today was after 10pm. The other promised a return of service by early evening. There was another very speedy reply from UTV to someone who was threatening to walk as a result of bad service. This was a reminder that we are all tied to a 12 month contract. Its a pity that all issues raised in the newsgroup are not replied to so promptly.

Would it not be possible for UTV to put a recorded message on the phone line giving regulary updates? Surely this would save having to have extra staff in and people hanging on for up to half an hour as was posted earlier in this thread?

OfflerCrocGod

ESAT are back on the ball and so is UTV (at least I've been on the net for 4 hours - a record this month:rolleyes: for IOLBB). So all I can say is:"OH THANK YOU GOD, THANK YOU" </Offler kisses router> "let's never fight again":p.

rymus

hurrah & hazzah were all back online

OOoooh I can't wait for my next downtime now... thankfully I more than likely wont even have to wait 24 hours for it. The excitement is killing me!!!!

The Muppet

Originally posted by pork99
Clicksilver is working well now, thanks guys, much appreciated

As a UTVIP customer for the last 2 years I have experienced a very reliable service and I've found that their customer support is excellent.

(just a bit of appreciation - you get enough stick when things go wrong)

I,ll echo that. Been a Clicksilver customer now for 4 months and I am Very happy with service and speed.

Lionheart

I'm still not able to connect to Clicksilver. Is anyone else in the same boat? Its now two days since I've been able to connect.

I just contacted UTV. Apparantly, they contacted quite a number of their customers and all were back up and running.

Anyone else suffering he same faith as me?.

rash

Yeah, I'm having the same problem, totally down since Sunday, has not come back for me. HD told me the same as you. Was promised a call back but never got one.
I was very happy with the UTV service since I got it at the start of Jan, but I now regret going to UTV. If I had known that the UTV DSL in the ROI was outsourced to Nevada Tele I would never would have gone with them.

It's bad enough for a provider to have to deal with eircom on any issues, but with another party between both, getting problems resolved would be a disaster.

Def going to raise a complaint with ComReg, the likes of UTV should not be allowed operate while giving such a shi%e service.

rash

I'm backup now. UTV had to setup a new account for me. It seems that this is a known issue, some form of caching problem on the eircom side. Sounds a bit strange to me.