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Phone line down for 9 days and counting

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  • 10-02-2004 4:46pm
    #1
    Eurorunner
    Closed Accounts Posts: 2,393 ✭✭✭


    If this belongs in the ireland offline section, please feel free to move.

    There were lightening storms here in the west last sunday week - knocked out an isdn line (but not the regular phone line in the building next to it). Reported it to biddy on the Monday - they did call out within 48 hours (for ten minutes) but the line remains unrepaired. A complaint went in to Comreg and local TD contacted on day four - and they are actively trying to fix the line now - albeit without success.

    Q. Is one expected to pay line rental on a line that has been unavailable for a third of the month? Anyone know whether theres a standard with regard to this?


    ps. the line in question has had problems all along as detailed in my previous thread here.


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    #2
    spongebob
    Closed Accounts Posts: 6,143 ✭✭✭spongebob


    no, you are entitled to a refund after 48 hours. On their website follow the links

    Home : Customer Services : Log Your Complaint : Our Code Of Practice

    "Repair - under the terms of our customer service guarantee it is our aim to clear all faults within 2 working days, if we fail to meet this deadline you can claim the equivalent of two months line rental. "

    in Inverin west of Galway they still had no exchange by Sunday (2 days ago) , the building was toasted by the lightning in that storm.

    Eircom are also critically short of highspeed boxes....thats the probable reason you are still down.

    M


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    #3
    Eurorunner
    Closed Accounts Posts: 2,393 ✭✭✭Eurorunner


    Thanks for the clarification muck. They fixed it as of 6pm this evening - plenty of overtime for the lads - as ive never known them to work past 4.30pm They replaced the box yesterday but that didnt make any difference. Counted 5 €ircon vans between the house and exchange (4 miles) this afternoon so the line must be a patchwork..


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