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Eircom rewarding a loyal customer?

LightofDarkness · 2004-02-28 14:48:17

I got DSL from Eircom 3 days ago, I ordered at the end of January. They told me I would be charged 42euro a month for the service because I was upgrading from ISDN and couldn't avail of the free self-install. Despite the delay and 3 phone calls to customer support to discover they "misplaced" my order, they actually stuck…

28-02-2004 3:48pm

#1

LightofDarkness

Registered Users, Registered Users 2 Posts: 316 ✭✭

Join Date: February 2004

Posts: 296

I got DSL from Eircom 3 days ago, I ordered at the end of January. They told me I would be charged 42euro a month for the service because I was upgrading from ISDN and couldn't avail of the free self-install. Despite the delay and 3 phone calls to customer support to discover they "misplaced" my order, they actually stuck to their word. I now get 8GB, a 24:1 contention ratio, plus my connectitivity remains a constant 512kbps, all for 42euro a month. Pretty decent, eh?

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Comments

#2 28-02-2004 3:56pm

neokenzo

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Posts: 1237

Thats great, but knowing Eircom, they will find a way to get out of it or screw you in some other way

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#3 28-02-2004 8:36pm

Mutant_Fruit

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Erm, forgive me if i'm wrong, but aren't those the specs of eircom's new offerings?

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#4 29-02-2004 3:51am

LightofDarkness

Registered Users, Registered Users 2 Posts: 316 ✭✭

Join Date: February 2004

Posts: 296

Yes, they are the specs for the home plus offer, which is normally priced at 54euro. Yeah, I will probably get a bill for 54euro and if I complain they'll blame it on the mysterious "lost order."

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