New UTV Broadband prices

jonski

Originally posted by dahamsta
Or perhaps UTV's network just prefers my Smoothwall box to those mickey mouse USB yokes.
adam

ooh ooh ooh , I asked this question in another thread or newsgroup post ,

Does anyone think I would benefit from an external ethernet modem as opposed to the usb one supplied . I would need a kinda definite techie answer to this one as I couldn't aford to by one without just cause .

Adam if you want to call to my house and let me try yours out for 30 mins I will make you tea and sandwiches

John.

dub45

John,

Why dont you ask Mo in the support group about this? If anyone would know it would seem to be him - personally just going on logic I doubt if it would solve your ping problem - it cant solve the poor service problem so what benefits might you expect from it?

jonski

Originally posted by dub45
- personally just going on logic I doubt if it would solve your ping problem - it cant solve the poor service problem so what benefits might you expect from it?

Can't a guy dream SF

dahamsta

Originally posted by dub45
Where are you as a matter of interest?

Cork.

and what about the major breaks in January and February did you have those?

My line was borked in January so I wouldn't have noticed. I had no problems in February.

Not to mention last weekends?

I worked all last weekend, no problems.

And by the way in case you haven't seen there there are reports elsewhere of dire service from UTV today.

Working fine here.

You say all this as if you don't believe me dub45, but if anyone's credibility is called into question here it should be yours. You appear to have a major chip on your shoulder about UTV and your posts are completely unbalanced -- you write other people's opinions and comments off as fibs or simply ignore them.

Why don't you just leave? I'm sure a solicitor would be able to get you out of the contract if the service is as bad as you say it is. But are you sure you haven't just screwed up the connection yourself?

adam

dahamsta

Originally posted by jonski
Does anyone think I would benefit from an external ethernet modem as opposed to the usb one supplied . I would need a kinda definite techie answer to this one as I couldn't aford to by one without just cause .

I was just kidding jonski, the USB modems are fine for a basic network. Assuming it's working that is, but that's easily checked by just borrowing someone else's and installing from scratch.

Adam if you want to call to my house and let me try yours out for 30 mins I will make you tea and sandwiches

Will you pay my travelling expenses though?

adam

jonski

Originally posted by dahamsta
Will you pay my travelling expenses though?

adam

How much could it possibly cost to drive up from Cork to Limerick , the reasons you are backing down now are either A: you are afraid to come to Limerick because of its reputation or B: you don't love me like you used to and have found someone else .
I suspect its B , becauses you haven't phoned , called or e-mail me .....ever .

yours in sadness

John.

dub45

You say all this as if you don't believe me dub45, but if anyone's credibility is called into question here it should be yours. You appear to have a major chip on your shoulder about UTV and your posts are completely unbalanced -- you write other people's opinions and comments off as fibs or simply ignore them.

I didnt mean to sound as if I did not belive you I was interested to learn where you were that is why I asked.

I dont understand why you say my credibility can be called into question most of the comments I have made in relation to UTV are based on factual occurrences for the most part experienced widely I believe and reported on here and in the UTV Support group. If you can show me where I have deviated from this please do. I would also welcome your comments on where you consider my posts to be unbalanced? And it has never remotely occurred to me that anyone was fibbing. I really am sorry if I gave that impression.

I have serious concerns about UTV (surprise surprise). I would much prefer not to have - 30 euros a month is very attractive but the concerns I have are directly based on my experience of the Clicksilver service with them and now their requirement in relation to the new 12 month contract and nothing else. I was really anxious to go with them for broadband based on my excellent experience with them on dial up that really was a breath of fresh air and I had recommended that service to loads of people In fact so anxious was I at the start to stay with them that I turned down the offer of a free installation from Esat (you dont want to know the circumstances:)

But Clicksilver has been a major disappointment and I am amazed to be perfectly honest that the UTV reputation has held up in the face of it.


As to why dont I leave? Well I cannot for the moment as you know:) Leaving one ISP and going to another where BB is concerned is potentially a major pain in the butt and I am ever optimistic that UTV will return to their former glories but my doubts grow by the week to be perfectly honest.

eth0_

Originally posted by dub45

As to why dont I leave? Well I cannot for the moment as you know:) Leaving one ISP and going to another where BB is concerned is potentially a major pain in the butt and I am ever optimistic that UTV will return to their former glories but my doubts grow by the week to be perfectly honest.

dub45 you seem to have had problems with clicksilver since day one, and i've never understood why you haven't thrown in the towel and ceased your subscription? If your service is as crap as you say it is, then you can cancel as you're not being supplied with the service you're paying for, and go to another provider (ironically Eircom seems to be the most lauded service...).

I wish I was able to throw 30 euro a month at a service I was 'disappointed' with in the hope it will return to its 'former glories'...

dub45

dub45 you seem to have had problems with clicksilver since day one, and i've never understood why you haven't thrown in the towel and ceased your subscription?

You should not worry about me like that:) And as I have pointed out to you regularly before some of the biggest defenders of Clicksilver are those who have never used it.

And the problems are not just mine they are on the recored for all to see. Just look at the reports here and in the UTV support newsgroup.

If you look at any of the terms and conditons you will see that there is very little required of an isp in fact so the battle to prove a service is bad is likely to be long and hard also has I point out changing to some other ISP is potentially a pain in the butt. I am also very reluctant to give Eircom any money at all I can assure you.

And you have had your well documented problem with UTV etho so you should be sypathetic to a fellow sufferer!

jonski

Originally posted by eth0_

If your service is as crap as you say it is, then you can cancel as you're not being supplied with the service you're paying for, and go to another provider

I would imagine that I don't fall into the same catagory ? as I don't think "pings & pkt loss " are guaranteed ?

Anyone able to enlighten me on this one .

John.

eth0_

Originally posted by dub45
You should not worry about me like that:) And as I have pointed out to you regularly before some of the biggest defenders of Clicksilver are those who have never used it.

I'm not worrying....I just find it odd why you'd put up with a service that seems to be sub standard...do you like moaning about it? Personally i'd rather have a working dsl connection
I have several friends in Dublin and Drogheda who are on UTV dsl and they never have the problems you do, and don't have the outages you have...

If you look at any of the terms and conditons you will see that there is very little required of an isp in fact so the battle to prove a service is bad is likely to be long and hard

Rubbish. If you're having outages on a regular basis then the service isn't up to scratch, therefore you can cancel the account. Besides, it's not like they can put anything on your credit rating if you just stop the direct debits...

And you have had your well documented problem with UTV etho so you should be sypathetic to a fellow sufferer!

Er no, my problem was an administrative problem which has since been resolved; I have no sympathy for someone who believes they're receiving a rubbish service and DOESN'T try to cancel it...


Jonski - no, pings and packet loss aren't really grounds to quit your contract, but lots of outages would be.

dub45

John,

I think one of the problems with broadband is that basically we are buying a pig in a poke in that we are not guaranteed anything really (and thats not just with UTV).

I raised this issue before as a general concern and no one was particularly interested in it. I am nearly sure that the terms and conditions just require UTV to make reasonable efforts etc to supply the service. Now you could imagine the legal people having a field day with the term 'reasonable'

Just had a quick look at the terms and conditions have a look at this for instance:

'4.4 You acknowledge that it is technically impracticable to provide the Service free from errors and/or faults and UTV Internet does not undertake to do so. UTV Internet shall provide a Helpdesk Facility to enable faults to be reported and resolved but does not warrant that all faults will be corrected'

Nice isnt it!:rolleyes:

But I am sure the T&C's for all isps would be pretty much the same:rolleyes:

jonski

Originally posted by eth0_
Jonski - no, pings and packet loss aren't really grounds to quit your contract, but lots of outages would be.

I don't seem to suffer the outages that others have , probably because the techie's are too afraid to come to Limerick and mess with the exchanges , or else I'm just not online when they happen .

Might start noting down any that happen from now on though

John.

eth0_

Originally posted by jonski
I don't seem to suffer the outages that others have .

Yes, it seems to just be dub45 and a few others. Unfortunately his 'outages' have a curious effect on him...the need to spoil threads which are totally unrelated to service issues...this one is about PRICING, ffs!

jonski

Originally posted by eth0_
the need to spoil threads which are totally unrelated to service issues...this one is about PRICING, ffs!

Infairness I suppose I do the same , any thread I see relating to UTV I seem to stick in my ping problems in the hope that someone , anyone can help .

John.

dub45

Yes, it seems to just be dub45 and a few others. Unfortunately his 'outages' have a curious effect on him...the need to spoil threads which are totally unrelated to service issues...this one is about PRICING, ffs!

Etho if you look back you will see that this thread went off topic a long time ago and surely personal attacks are way off topic?

dahamsta

Originally posted by jonski
How much could it possibly cost to drive up from Cork to Limerick , the reasons you are backing down now are either A: you are afraid to come to Limerick because of its reputation

I love Limerick! I've passed through there with the battle armour on the car and a police escort on many an occasion!

or B: you don't love me like you used to and have found someone else . I suspect its B , becauses you haven't phoned , called or e-mail me .....ever .

Look John, it's either me or the orangutan, okay? You can't have both, I'm a monogamist at heart and to be perfectly frank I don't find the orangutan all that attractive. If it was a chimpanzee things might be different.

adam

dahamsta

Dub45, it's nothing personal, I just tend to agree with eth0_ that the rants aren't really achieving anything bar perhaps making you feel a little better about it all, which is nice for you but tends to get in other people's way. I also agree with her on the contract, because if the service you're getting is truly as bad as you say it is, consumer law will take precedent over UTV's contract.

I'm not doubting you're getting bad service, you're obviously highly pissed off about it and I'm sympathetic about that because I've suffered it too, albeit for different reasons. But ultimately either something is wrong with your setup or UTV simply can't provide the service they've offered, and ranting here isn't going to solve either of those.

Let me ask you, in all seriousness, have you complained to UTV every time you've suffered an outage? Have you asked them what they're doing about it, or what they propose to do about it? Have you asked them if you can cancel because you're not getting the service they offered you? If you haven't done all of these things, maybe you should try them just to see what happens. If you have, well, maybe it's time to talk to a solicitor.

You never know, UTV could be quite amenable about the whole thing (and my experiece is that they usually are) if only to stop you giving them a bad rap on Boards.

adam

eth0_

Originally posted by dub45
Etho if you look back you will see that this thread went off topic a long time ago and surely personal attacks are way off topic?

I'm sorry, where was the personal attack?
I believe I was expressing an opinion, which, it would seem, I am not alone in thinking.

rymus

Originally posted by fiacha
Just got this email back from UTV in response to a question about how they handle an address change.

As someone who's very recently moved a clicksilver connection to their new house.. I'll just say that there is lots of room for negotiation on this one...

jonski

Originally posted by dahamsta
Look John, it's either me or the orangutan, okay? You can't have both, I'm a monogamist at heart and to be perfectly frank I don't find the orangutan all that attractive.

That wasn't an orangutan ...that was a mirror

jonski

Originally posted by dahamsta
Let me ask you, in all seriousness, have you complained to UTV every time you've suffered an outage?

I take it you don't read the newsgroup ?

John.

dub45

Any of the breaks in service I have complained about either here or in the newsgroup have been well documented. UTV have not singled me out for pesonall breaks - at least not yet!

For instance have a look at the newsgroup around the beginning of February.

So far this year there have been two day longish breaks on weekends coupled with two three hour breaks last Saturday and Sunday evenings. Maybe all CS cusotmers did not experience these but a significant number certainly did. In additon there were service quality issues on a number of weekdays there are reports on boards of difficulties yesterday for instance. There has also been the proxy issue and there is the ongoing pings issue.

These together with UTV's often infuriatingly passive attitude to such problems give me severe reservations about committing to another 12 month contract. I am not under any illusions about the wonderfulness of the other ISP's but they certainly dont seem to have anything near the same amount of breaks in service at least to judge by reports on here.

And a gentle reminder to John according to the newsgroup you did suffer some of these breaks:)

dahamsta

Originally posted by jonski
That wasn't an orangutan ...that was a mirror

LOL

Originally posted by jonski
I take it you don't read the newsgroup ?

Nope. Not a big fan of Usenet.

adam /opens his newsreader with a heavy heart

Valentia

Originally posted by dub45
Any of the breaks in service I have complained about either here or in the newsgroup have been well documented.

Boy have we noticed! You will obviously be aware that UTV have said, on more than one occasion, that their priority on support is through the phone or an email directly to them. They have made it very clear that the newsgroup is not on the front line and using boards as a means of seeking support from UTV is odd to say the least. So from your reply to dahamsta's question you have not taken either of UTV's main support options. Hmm!

Mabye I have just got a high tolerance level but I am happy with UTV apart from the new 12 months contract. Clicksilver has had it's downs occassionally. Many of these have been due to problems outside their control. ( I know you argument Dub45 about them having the responsibility to provide the service so there is no need to cut and paste it yet again). Any service has problems occasionally. I have said this before but it appears to me that you get some satisfaction from airing your grievances on a public forum. OK mabye, but to me it gives non Clicksilver users a skewed perception of UTV's overall service and product. The number of people complaining here and on the newsgroup seem to be the same people all the time and their sheer volume makes things look worse than they are. My experience of phoning support has always been very positive mabye that is the line you should take from now on. I for one could do with a rest from this incessant whinge.:rolleyes:

dahamsta

Originally posted by Valentia
from your reply to dahamsta's question you have not taken either of UTV's main support options

Indeed. And it seems a reminder was posted only yesterday by Charles:

"The brief of the frontline support team is to concentrate on email and phone support, they do monitor this newsgroup on a day-to-day basis but generally just Martin, Carl or myself will actually post. (Carl less so over the last 3 months as his workload has increased massively in other projects) Emailing support [ support@u.tv ] is recommended if you don't get an answer to your questions post here."

Personally, I haven't had a very satisfactory response from support@u.tv, but like Valentia I've found UTV helpful and clued-in on the phone.

The number of people complaining here and on the newsgroup seem to be the same people all the time and their sheer volume makes things look worse than they are.

This is the first thing that occurred to me when I looked through the newsgroup. How many customers has UTV got I wonder?

adam

dub45

Boy have we noticed! You will obviously be aware that UTV have said, on more than one occasion, that their priority on support is through the phone or an email directly to them. They have made it very clear that the newsgroup is not on the front line and using boards as a means of seeking support from UTV is odd to say the least. So from your reply to dahamsta's question you have not taken either of UTV's main support options. Hmm!

I dont use boards for support from UTV nor do I expect support here. What I look for on boards and in the newsgroup is information from UTV as to why various incidents have happened or in the case of the new contracts for responses to the criticisms. Or if there is a general breakdown for updates and that sort of thing. For instance I think it is perfectly reasonable to expect some sort of UTV post in the newsrgoup as to what happened last weekend it has been promised but.......

My direct experience of phoning support has been both good and bad. But for instance the experience related .here if true and some others I have read of lately would certainly not give encouragement.

We obviously have different tolerances as regards service levels and what we can expect for our money and we can agree to differ on that But saying that Clicksilver has its downs 'occassionally' is certainly an understatement.

I happen to think that the UTV fans (for want of a better word) give non clicksilver users a skewed view of the product but again we can agree to differ on that. The people defending UTV here and on the support group are also the same people all the time generally.

As I said to you before if you dont like my posts dont read them

Valentia

As I said to you before if you dont like my posts dont read them

Can't really escape them here can I? :dunno:

dub45

Well if you are reading this one:) I suggest just look out for the name take a deep breath and rapidly move over it:) But you would miss me a bit now wouldnt you:)

And by the way why are you so opposed to the contract? Is it the principle you are against? I have to admit I was surprised that you were one of the ones so vehemently against it even though I am in total agreement with you. I just assume you will be staying anyways?

Valentia

Catch 22

By replying it means I've read your post

Anyway I'm against the contract on principle. The €30 product is the same as the one as we're on at the moment. I think it's very mean and small minded not to pass the savings UTV are making onto their most loyal customers.

I have not fully decided to sign up yet. Principle means a lot to me and I may very well decide to suffer the loss and pay extra. I feel that strongly about it even though, as you know, I am usually one of the first people to defend UTV.