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Trouble with Speakeasy Credit ....

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  • 23-03-2004 3:08pm
    #1
    wiped
    Closed Accounts Posts: 378 ✭✭


    Anybody else seen their o2 credit disappear quicker than usual lately ? ... I have .. after a night out on the town , I woke up on Sun and decided to check my balance ... I had 71c left .. I thought "Christ I can't remember txting / calling that much last night" .. shrugged my shoulders and thought "ah well"

    later on I txt'd 2 mates about the match ... 2 txt's , 2 X 11c = 22c ..... 71c - 22c = 49c right ? ... wrong , I checked my balance (call it instinctive ...) and it was down to 27c ... so I sent one more txt and rechecked the balance ... it was now 5c .. which means I was being charged double for my txt messages.

    I emailed O2 Customer Care last on Mon 15th and gave them the above examples .... , they acknoledged my email and to date have still not supplied me with an answer ..

    ..... anybody else having this problem with their Speakeasy ??


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    #2
    Ste.phen
    Registered Users Posts: 2,808 ✭✭✭Ste.phen


    not that i'm aware of, though O2 do sometimes double-charge for texts, i havent noticed it in a while though.
    Check the "my account" section of O2.ie and see what it says?


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    #3
    ct5amr2ig1nfhp
    Closed Accounts Posts: 5,019 ✭✭✭ct5amr2ig1nfhp


    I had a similar problem a while ago. I thought I was getting charged for delivery reports. Never did find out what happened. Was working grand the next day.

    Just a side note. You might want to watch when your txt bundle runs out though. Esp when you are txting intl. Can quickly cost you a fortune without you realising.

    Actually does anyone know when O2 will fix the damn roaming problem when in the North/Border area? Or are they just making too much money??

    ambrose


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    #4
    eclectichoney
    Closed Accounts Posts: 4,291 ✭✭✭eclectichoney


    i thought they had fixed the problem with making calls to from the north and that it was vodafone who hadn't?


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    #5
    keano_afc
    Registered Users Posts: 8,711 ✭✭✭keano_afc


    Are you sure yuo're not sending compund texts? they cost double you know.


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    #6
    DMT
    Closed Accounts Posts: 1,669 ✭✭✭DMT


    O2 --> O2 = 11c
    O2 -- > Vodefone/Meteor = 13c
    O2 --> Spain = 25c

    They upped their prices without telling us. It used to 11c to everywhere...


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    #7
    John2002
    Registered Users Posts: 646 ✭✭✭John2002


    You can check how many calls/texts and related costs you made on the o2 website. Click "My account" and then "View my call details".


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    #8
    SprostonGreen
    Registered Users Posts: 2,286 ✭✭✭SprostonGreen


    Is there a surcharge for top up credit on O2?

    I have Vodafone and buy my credit from Xtravision and Vodafone stores as surcharges I find to be disgusting.


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    #9
    ct5amr2ig1nfhp
    Closed Accounts Posts: 5,019 ✭✭✭ct5amr2ig1nfhp


    Nah they haven't really fixed the North/border problem. Instead they've decided to charge you for it! Though I tnk comReg are meant to be doing something about this in about 2020!

    As for surcharges. I know the shop(s) are only trying to make money, but I still refuse to by credit where they're are surcharges.

    Why not Top-up online (AIB/BOI). 10% extra free....i tnk they're still doing this!

    ambrose ;)


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