IOL BB - Slow as a snail today???

zoro

wow ... replied in less than 10 minutes! i'm impressed!

Ok, first things first, he said that there's a problem between eircom's and IOL's servers, and that there's currently a team of engineers working on the problem. They've given a time of TWO WEEKS before the problem is completely resolved.

Oh
My
****ing
God

Secondly, I asked him about the daily disconnections from IOL Broadband, which is supposedly an "Always On" service. He stated that it's in the ToC and I said that I hadn't read anything about daily disconnections in it. I was put on hold while he consulted with "second level"

Apparantly, the DSL line is permanently connected, thereby getting them out of any legal loopholes as the connection is "Always On". But the actual broadband connection is terminated at 3am every single morning so as to reassign everyone a new ip address. How nice of them, considering any large downloads that I want to do would naturally be left over night - but what's the point if it's being cut off half way through?! Ridiculous - really ****ing terrible.


Anyway, 2weeks before we're back to "normal" activity on BB. isn't Ireland just great?

Zoro

flamegrill

/me pats netsource on the head, good netsource

Xcellor

I got a reply from IOL after I wrote them an email a couple of days ago and told them not to bother with the contention crap...

Dear X,

Thank you for contacting Esat BT Residential Technical Support.

We are concerned with the experience you are having with our broadband
service and are investigating this matter further in an effort improve your
broadband experience.

If you require further support on this matter please reply to this mail or
contact Esat BT Residential Technical Support on

1890 923 111 - IOL Anytime, IOL Gold, No Limits, NetSmart and IOL Broadband

1550 923 555 - IOL Free, Oceanfree.net and Esatclear PAYU

Regards,

Internet Technical Support
Esat BT

Ermmmmm investigating? Surely they know where the problem is by now..

I just give up.. I really give up.

X

Richard Dower

Originally posted by Xcellor
I got a reply from IOL after I wrote them an email a couple of days ago and told them not to bother with the contention crap...

Dear X,

Thank you for contacting Esat BT Residential Technical Support.

We are concerned with the experience you are having with our broadband
service and are investigating this matter further in an effort improve your
broadband experience.

If you require further support on this matter please reply to this mail or
contact Esat BT Residential Technical Support on

1890 923 111 - IOL Anytime, IOL Gold, No Limits, NetSmart and IOL Broadband

1550 923 555 - IOL Free, Oceanfree.net and Esatclear PAYU

Regards,

Internet Technical Support
Esat BT

Ermmmmm investigating? Surely they know where the problem is by now..

I just give up.. I really give up.

X

They don't...that's the kicker...no one at Esat networking has a clue nor can they trace the problem.

Which is why Esat are considering giving their network contract to another company.

rash

pings on UTV (I'm connected the the Limerick BAS), have just returned to normal.
34-40ms,
what it like on IOLBB now?

Xcellor

Back to normal again...

Pinging www.boards.ie [82.195.131.128] with 32 bytes of data:

Reply from 82.195.131.128: bytes=32 time=32ms TTL=56
Reply from 82.195.131.128: bytes=32 time=30ms TTL=56
Reply from 82.195.131.128: bytes=32 time=30ms TTL=56
Reply from 82.195.131.128: bytes=32 time=29ms TTL=56

Ping statistics for 82.195.131.128:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 32ms, Average = 30ms

Oh yes.. it's definitely contention issues............................. :eek: Yeah right stoopid muppets.

X

Davey Devil

Thanks for that info Rich - at least they are working on it and not ignoring the problem. Shame IOL couldn't be arsed relaying the info to their customers. Bunch of morans running that company - my speeds are fine at the moment but once it hits 7pm is the real test.

Chad ghostal

Pinging jolt.co.uk [195.149.21.11] with 32 bytes of data:
Reply from 195.149.21.11: bytes=32 time=130ms TTL=57
Request timed out.
Reply from 195.149.21.11: bytes=32 time=130ms TTL=57
Reply from 195.149.21.11: bytes=32 time=121ms TTL=57

Ping statistics for 195.149.21.11:

Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),

Approximate round trip times in milli-seconds:
Minimum = 121ms, Maximum = 130ms, Average = 95ms


not so back to normal for me.. (cork,iol,24:1)

<edit>
5 minutes later and im getting an average of 30...:dunno:
</edit>

Töpher

20 minutes ago I was averaging 190 to boards, now 30. WTF is going on?

Wow, just checked again before posting this up, no fewer than 2 minutes (I went for a drink) after I started typing this, pings are back up to averaging 150/160....!!!

I can't play games on this...

SantaHoe

Residential Support <ResidentialSupport@esat.com> wrote:

Thank you for contacting Esat BT Residential Technical Support.

We regret to hear you are experiencing difficulties. Getting speeds slower than a dial-up connection is possible with Broadband. This is due to a contention ratio of 48:1 on the service or 24:1 for Broadband Plus.
What this means is that you could be sharing the same DSL line with 47 other users in your area or 23 in the case of broadband plus. If any or all of these users are online at the same time as you your connection speeds will drop. How much depends on <tripe chopped>

I got this very same bullshit stock reply, nice to see that they REALLY DO CARE... very tempted to cancel my direct debit and let them f#cking well sing for it.

cregser

At around 6.30pm everything seemed fine. So I started playing Call of Duty from about 7.30 and my pings kept jumping between 60-170. One minute everything is fine, the next I was lagging all over the place. I can't play like this.

Everything was fine untill this week. The IOL Annoucement board says there will be\was an outage on Sunday 28/04/04 for maintenance. If they got the date wrong I wouldn't be surprised if they screwed the network up too.

These pings were one second apart and look at the difference.

Pinging jolt.co.uk [195.149.21.11] with 32 bytes of data:

Reply from 195.149.21.11: bytes=32 time=99ms TTL=58
Reply from 195.149.21.11: bytes=32 time=100ms TTL=58
Reply from 195.149.21.11: bytes=32 time=97ms TTL=58
Reply from 195.149.21.11: bytes=32 time=94ms TTL=58

Ping statistics for 195.149.21.11:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 94ms, Maximum = 100ms, Average = 97ms

Pinging jolt.co.uk [195.149.21.11] with 32 bytes of data:

Reply from 195.149.21.11: bytes=32 time=130ms TTL=58
Reply from 195.149.21.11: bytes=32 time=130ms TTL=58
Reply from 195.149.21.11: bytes=32 time=143ms TTL=58
Reply from 195.149.21.11: bytes=32 time=153ms TTL=58

Ping statistics for 195.149.21.11:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 130ms, Maximum = 153ms, Average = 139ms

ondafly

D15 - ****e as usual

Pinging www.boards.ie [82.195.131.128] with 32 bytes of data:

Reply from 82.195.131.128: bytes=32 time=190ms TTL=56
Reply from 82.195.131.128: bytes=32 time=141ms TTL=56
Reply from 82.195.131.128: bytes=32 time=140ms TTL=56
Reply from 82.195.131.128: bytes=32 time=160ms TTL=56

Ping statistics for 82.195.131.128:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 140ms, Maximum = 190ms, Average = 157ms

elexes

they have it in for me im bloody sure
monday - fine
tuesday - fine
wensday - crap from 6pm - 12
thursday - same as wensday
friday - fine untill 7pm
like wtf . bloody bastards .. i want to play cs

C:\DOCUME~1\E>ping www.boards.ie

Pinging www.boards.ie [82.195.131.128] with 32 bytes of data:

Reply from 82.195.131.128: bytes=32 time=178ms TTL=56
Reply from 82.195.131.128: bytes=32 time=125ms TTL=56
Reply from 82.195.131.128: bytes=32 time=123ms TTL=56
Reply from 82.195.131.128: bytes=32 time=129ms TTL=56

Ping statistics for 82.195.131.128:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 123ms, Maximum = 178ms, Average = 138ms

C:\DOCUME~1\E>tracert www.boards.ie

Tracing route to www.boards.ie [82.195.131.128]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 124 ms 119 ms 116 ms lo3.bas501.cwt.esat.net [193.95.136.175]
3 * 123 ms 123 ms vlan500.rt501.cwt.esat.net [193.95.136.124]
4 126 ms * 119 ms vlan53.rt002.cwt.esat-x.com [193.95.130.153]
5 125 ms 125 ms 125 ms ge0-0.core002.cwt.esat.net [193.95.129.18]
6 122 ms 122 ms 121 ms pos2-0.br001.inex.esat.net [193.95.131.6]
7 129 ms 128 ms 129 ms rt001inx.netsource.ie [193.1.208.199]
8 * 101 ms 103 ms suez.hosting365.ie [212.17.63.4]
9 133 ms 137 ms 145 ms sneezy.hosting365.ie [82.195.128.8]
10 167 ms 171 ms 168 ms boards.ie [82.195.131.128]

Trace complete.

C:\DOCUME~1\E>

M03

Not sure of the exchange I'm on (Ph:235XXXX). Cabinteely? Foxrock? Dun Laoghaire?

Anyway, same sh1te here for the last week.

=================================================
Pinging www.boards.ie [82.195.131.128] with 32 bytes of data:

Reply from 82.195.131.128: bytes=32 time=128ms TTL=57
Reply from 82.195.131.128: bytes=32 time=122ms TTL=57
Reply from 82.195.131.128: bytes=32 time=126ms TTL=57
Reply from 82.195.131.128: bytes=32 time=123ms TTL=57

Ping statistics for 82.195.131.128:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 122ms, Maximum = 128ms, Average = 124ms
=================================================

Can d/l files at solid 53KB/sec but pings and web browsing are shot to sh1te.

It's gotta be a proxy/routing/DNS issue somewhere, doesn't it? I noticed (as most of you probably have) that IOL have switched DNS servers, can anything be drawn from that? Used to be 194.125.2.240/241 but is now 192.111.39.1/4.

/me poos in a box and sends it to IOL with note attached: "Here's your connection back"

M03

halenger

Originally posted by zoro
wow ... replied in less than 10 minutes! i'm impressed!

Ok, first things first, he said that there's a problem between eircom's and IOL's servers, and that there's currently a team of engineers working on the problem. They've given a time of TWO WEEKS before the problem is completely resolved.

Typical good job on your part for getting a good reply. Seems like they're not telling anyone else this though.

TWO WEEKS though!? Come on. They need a big switch that says "UNDO".

The contention trollop they're telling everyone else is absolute rubbish. Are they seriously trying to tell us that on Wednesday they switched on 47/23 other connections in my area cause I've never had a problem other than that.

When I first found out about the problem on Wednesday downloads were gone too. I tried downloading McAfee Dats only to find my speed was 0.02% of DIAL-UP. Now that's quite obviously a server problem. I'm not even gonna bother working out how many people it would take to cut my download speeds to 117bytes/second. That cleared up pretty quickly.

I don't know what the hell the problem is but I've a feeling they're shifting it around the place. Different people seem to be ok at different times. I had perfect pings this morning then everything died. When it was back lo and behold high 190s.

Infuriating. That's the only word I can use for it.

n1ck

This is really starting to annoy me, the pings have been fine up until 2 o'clock then the pings are steadily at about 190 when i try to play online.

Tbh i think people should refuse to pay for their broadband with esat up until its fixed and pings are normal again.

zoro

Originally posted by n1ck
This is really starting to annoy me

believe me you're not alone

Tbh i think people should refuse to pay for their broadband with esat up until its fixed and pings are normal again.

believe me you're not alone



Zoro

Töpher

Sounds like a plan to be honest. This is a joke.

zoro

ping www.boards.ie
Ping statistics for 82.195.131.128: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approx. trip times in milliseconds: Minimum = 136ms, Maximum = 166ms, Average = 156ms

It's just ridiculous, mind you that time i had 0% packet loss .. makes a nice change

zoro

Pinging www.boards.ie [82.195.131.128] with 32 bytes of data:

Ping statistics for 82.195.131.128: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approx round trip times in milli-seconds: Minimum = 72ms, Maximum = 86ms, Average = 78ms

Just got disconnected this second. **** SAKE it's ****. pings are better, but i'm sick of being cut off.

[DF]Lenny

A reply from Esat

Had to escalate and rush thru capacity expansion with eircom today, more
bandwidth is now on order as well to deal with the upsurge in activity....

Thanks for writing and flagging it to me, sorry I didn t catch it sooner, it
was in train but should have happened quicker

Rgds
Bill
Murphy(head Honcho at esat)
and followed yesterday with...

R

We still might be having issues, trying to push thru even more capacity..

Rgds
Bill
So it looks like another week or so of crappyness

yellum

Lenny, while you have Bills attention now ask him will everyone get 2 weeks free of IOLBB over all these issues. Telling him you are enquiring on behalff of all the users of Boards.ie

Remind him that Boards.ie has 10,000+ members so it might be good PR.

ww)

Bu11et_Proof

Well i gave esat a bell today and they said that there will be some time of a patchy service as half on the network will be down as the other half is getting updated or someting of that nature bascially the wrok going on he said is to give me my contention ratio. also said that coz iam on bbplus when it is up and running may experience times where i can get up to 600kpbs. To be honest i dont know what to believe but sounds good

Bu11et_Proof

OfflerCrocGod

Originally posted by Bu11et_Proof
also said that coz iam on bbplus when it is up and running may experience times where i can get up to 600kpbs.

Personally I'd settle for 512kbps ALL of the time rather then 600kbps SOME of the time i.e. when we are lucky enough to be let on the god damn net:mad:.

zoro

but you have to remember ... we're not actually being disconnected as our adsl line is still up

it's just our acutal internet connectoin gets terminated to "refresh" the servers.

how ****ing convenient for the legal team eh? we're left with **** service and dont have a leg to stand on as we've never been disconnected (except during 'extreme' circumstances)

that's basically a quote from the guy i was talking to two days ago.

****ers

dub45

Originally posted by Bu11et_Proof
also said that coz iam on bbplus when it is up and running may experience times where i can get up to 600kpbs. To be honest i dont know what to believe but sounds good

Bu11et_Proof

Trouble is on the days you get the 600kpbs connection you will be far too busy watching the pigs flying overheard to use your computer!!!:rolleyes:

Cina

surprise surprise, pings gone tits up again.

Spunog UIE

had to pick the easter break didn't ya's esat :S

Unexpected

Downloads and surfing is perfect.

Pings are a ****up. Hopefully this is a good sign. Hopefully.

For the love of God, let there be HOPE!!!

dub45

Originally posted by Unexpected
Downloads and surfing is perfect.

Pings are a ****up. Hopefully this is a good sign. Hopefully.

For the love of God, let there be HOPE!!!

and bandwidth and extra capacity............................

zoro

well i'd value a reliable service more than a higher download cap

Nexus

Its great having to play clan games with this kinda service.

[DF]Lenny

Yet another e-mail from Bill and phone call from his PA no less this morning.Yes its all gone tits up for some users(seemingly even people connected to same exchange are not all having problems)I can vouch for this.they mentioned something about bab or some technical waffle.Anyway I expressed Boards user dismay at the service and was promised a return call by tomorrow with hopefully some answers or credit

Will keep you informed

Chad ghostal

im getting between 30-50 pings to boards..
definetly an improvement on this time last night..

<edit>
bah! spoke too soon..
pings back up to 180ish
</edit>

SantaHoe

Originally posted by Chad ghostal
<edit>
bah! spoke too soon..
pings back up to 180ish
</edit>

Yep me too...
Checked my pings a few minutes ago and was all like "wooo!", then as soon as I load up a game ; ker'plunk back up to 180... this sucks bigtime.

Chad ghostal

<old raspy hick voice>
all i want is one game. .
Can't ya just gimme one (lag free) game doc>??
*sob*...
</old raspy hick voice>

this blows.. as soon as im forced to live around this jerkass 9-5 routine, everything gets messed up>.

*_*

C@non

me too, this is crap!!

halenger

I had perfect pings and then when I checked them a short while ago it was back up to 200 or so again. I didn't even get disconnected this time.

I'd almost prefer to be disconnected so that I know I've got **** pings rather than a sly little change in the backround that I don't notice while I'm distracted by other things.

elexes

my connection was fine just a while ago also . ffs every time i want a bloody game it goes to crap . always near 9pm 2 .

n1ck

Yeah same here ive been wanting a game of cs for ages now and i really cant be arsed with a ping of 180.

daveyjoe

are the pings/download rate the same on 48:1 and 24:1 packages?
I'm on 48:1 (Clicksilver) and I'm getting ~180-220 pings and download rate of ~150-180kbps

TheC0CK

Everything is perfect except for pings. such a pity.

Töpher

This is stupid! I'm going away now till Thursday, I'm virtually praying for good pings by then! Simple pleasures such as a nice game of CS are impossible with this shít. Ugh.

elexes

just pinged boards

30ms average im happy with that for now . the real test will come at 9pm when everyone turns on there bloody pcs .

Richard Dower

Again...for the love of god...it is not contention.

Richard Dower

I've had problems all times of the day and night, i've downloaded files at 8 or 9pm and got 53K downstream. An hour later i could get a quarter of that...it's nothing to do with contention.

I've been online at 4 in the morning and had problems opening web pages and sub 56K modem speeds.

It's not contention, say it with me....IT'S NOT CONTENTION!

Roller Toaster

It's not contention. It's a network node failure...or something.

Unexpected

Originally posted by Roller Toaster
It's not contention. It's a network node failure...or something.

I think it is. I can get sub 30ms pings to boards.ie before 8pm and then bam 170+. Its a ****ing joke. We can argue till the cows come home what it COULD be but will this be fixed?

It is so bloody annoying. A frustration every ****ing night.

daveyjoe

From UTV Newsgroups
Tue, 6 Apr 2004 17:28:32

The latest info we have is that the necessary work is being carried out tonight and tomorrow and that should be the issue completely sorted.
I really want to post a fuller explanation, but I've been asked not to due to certain NDA's in place.

Martin.

Subc

Is this only affecting your ping for games and such cause its also for my downloads, I start the download just goes down to 0b/s and i get connection reset by server all the time now