IOL BB - Slow as a snail today???

ondafly

from reading posts - it seems to improve after midnight, but then go ARSE again around the afternoon. I'll ping boards when i get home and post up the results.

huh!

only slowed once on me in 3 weeks, I find it a grand service

Serbian

I witnessed high pings for the first time last night. They were consistent (190 - 200) and downloads and the web were actually working fine for me. This is a reversal of what I normally experience.

It's about time that we got an answer from IOL about what's happening. The whole "Yeah, there is a problem, but we don't know what it is. Engineers are working on it" harks back to my Irish Broadband days. The service never improved and eventually lost my, and many others, custom. This is the trend IOL are likely to follow if this continues.

I'll compose a mail and see if anyone wants to answer me

Serb

SoundWave

I was on to tech support last night and i got the whole... its your contention ratio crapola.

even after explaining to them that other ppl i know in different areas of dublin have been experiencing the exact same problems since wednesday.

im gonna send off a mail now too.

rob

zoro

this is a ****ing joke

Pinging www.boards.ie [82.195.131.128] with 32 bytes of data:

Reply from 82.195.131.128: bytes=32 time=150ms TTL=56
Reply from 82.195.131.128: bytes=32 time=168ms TTL=56
Reply from 82.195.131.128: bytes=32 time=136ms TTL=56
Reply from 82.195.131.128: bytes=32 time=113ms TTL=56

Ping statistics for 82.195.131.128:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 113ms, Maximum = 168ms, Average = 141ms

rash

Same here on UTV, pings went sh*te at 1615 approx.

Richard Dower

Things have improved for me today, was very poor upto midnight last night. Once again i got a call from Esat. It's concrete now...it is not contention, it's a sever issue located on the Esat side of the network.

It is effecting certain severs in certain exhanges, throughout the country. The problem is more widespread then they first thought. It is also having a "domino effect"....meaning the problem is cumlative and getting worse over time.

All this info is from Esat, engineers are working to resolve the issues at each sever and local exchange.

They still can't give a time frame for normal resumption of service, and they are also considering getting another engineering firm to do the contract work for them.

It seems that Esat don't have faith in the contract engineers they currently work with, Esat admit it's effecting alot of people country wide.

Cina

IOLBB was ine all day, then it cuts me o, reconnects, and I'm pinging at 200ish...

What a great service this is.

Richard Dower

Originally posted by huh!
only slowed once on me in 3 weeks, I find it a grand service

That is because you could be one of the lucky one's on a server within an exchange that has not been effected. But if the problems bubbles you could be.

zoro

Originally posted by Cina
IOLBB was ine all day, then it cuts me o, reconnects, and I'm pinging at 200ish...

What a great service this is.

exactly the same thing happened me.

I'm just off the phone, a supervisor will ring me with an answer to my problem before end of business.

Shall I hold my breath?

zoro

wow ... replied in less than 10 minutes! i'm impressed!

Ok, first things first, he said that there's a problem between eircom's and IOL's servers, and that there's currently a team of engineers working on the problem. They've given a time of TWO WEEKS before the problem is completely resolved.

Oh
My
****ing
God

Secondly, I asked him about the daily disconnections from IOL Broadband, which is supposedly an "Always On" service. He stated that it's in the ToC and I said that I hadn't read anything about daily disconnections in it. I was put on hold while he consulted with "second level"

Apparantly, the DSL line is permanently connected, thereby getting them out of any legal loopholes as the connection is "Always On". But the actual broadband connection is terminated at 3am every single morning so as to reassign everyone a new ip address. How nice of them, considering any large downloads that I want to do would naturally be left over night - but what's the point if it's being cut off half way through?! Ridiculous - really ****ing terrible.


Anyway, 2weeks before we're back to "normal" activity on BB. isn't Ireland just great?

Zoro

flamegrill

/me pats netsource on the head, good netsource

Xcellor

I got a reply from IOL after I wrote them an email a couple of days ago and told them not to bother with the contention crap...

Dear X,

Thank you for contacting Esat BT Residential Technical Support.

We are concerned with the experience you are having with our broadband
service and are investigating this matter further in an effort improve your
broadband experience.

If you require further support on this matter please reply to this mail or
contact Esat BT Residential Technical Support on

1890 923 111 - IOL Anytime, IOL Gold, No Limits, NetSmart and IOL Broadband

1550 923 555 - IOL Free, Oceanfree.net and Esatclear PAYU

Regards,

Internet Technical Support
Esat BT

Ermmmmm investigating? Surely they know where the problem is by now..

I just give up.. I really give up.

X

Richard Dower

Originally posted by Xcellor
I got a reply from IOL after I wrote them an email a couple of days ago and told them not to bother with the contention crap...

Dear X,

Thank you for contacting Esat BT Residential Technical Support.

We are concerned with the experience you are having with our broadband
service and are investigating this matter further in an effort improve your
broadband experience.

If you require further support on this matter please reply to this mail or
contact Esat BT Residential Technical Support on

1890 923 111 - IOL Anytime, IOL Gold, No Limits, NetSmart and IOL Broadband

1550 923 555 - IOL Free, Oceanfree.net and Esatclear PAYU

Regards,

Internet Technical Support
Esat BT

Ermmmmm investigating? Surely they know where the problem is by now..

I just give up.. I really give up.

X

They don't...that's the kicker...no one at Esat networking has a clue nor can they trace the problem.

Which is why Esat are considering giving their network contract to another company.

rash

pings on UTV (I'm connected the the Limerick BAS), have just returned to normal.
34-40ms,
what it like on IOLBB now?

Xcellor

Back to normal again...

Pinging www.boards.ie [82.195.131.128] with 32 bytes of data:

Reply from 82.195.131.128: bytes=32 time=32ms TTL=56
Reply from 82.195.131.128: bytes=32 time=30ms TTL=56
Reply from 82.195.131.128: bytes=32 time=30ms TTL=56
Reply from 82.195.131.128: bytes=32 time=29ms TTL=56

Ping statistics for 82.195.131.128:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 32ms, Average = 30ms

Oh yes.. it's definitely contention issues............................. :eek: Yeah right stoopid muppets.

X

Davey Devil

Thanks for that info Rich - at least they are working on it and not ignoring the problem. Shame IOL couldn't be arsed relaying the info to their customers. Bunch of morans running that company - my speeds are fine at the moment but once it hits 7pm is the real test.

Chad ghostal

Pinging jolt.co.uk [195.149.21.11] with 32 bytes of data:
Reply from 195.149.21.11: bytes=32 time=130ms TTL=57
Request timed out.
Reply from 195.149.21.11: bytes=32 time=130ms TTL=57
Reply from 195.149.21.11: bytes=32 time=121ms TTL=57

Ping statistics for 195.149.21.11:

Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),

Approximate round trip times in milli-seconds:
Minimum = 121ms, Maximum = 130ms, Average = 95ms


not so back to normal for me.. (cork,iol,24:1)

<edit>
5 minutes later and im getting an average of 30...:dunno:
</edit>

Töpher

20 minutes ago I was averaging 190 to boards, now 30. WTF is going on?

Wow, just checked again before posting this up, no fewer than 2 minutes (I went for a drink) after I started typing this, pings are back up to averaging 150/160....!!!

I can't play games on this...

SantaHoe

Residential Support <ResidentialSupport@esat.com> wrote:

Thank you for contacting Esat BT Residential Technical Support.

We regret to hear you are experiencing difficulties. Getting speeds slower than a dial-up connection is possible with Broadband. This is due to a contention ratio of 48:1 on the service or 24:1 for Broadband Plus.
What this means is that you could be sharing the same DSL line with 47 other users in your area or 23 in the case of broadband plus. If any or all of these users are online at the same time as you your connection speeds will drop. How much depends on <tripe chopped>

I got this very same bullshit stock reply, nice to see that they REALLY DO CARE... very tempted to cancel my direct debit and let them f#cking well sing for it.

cregser

At around 6.30pm everything seemed fine. So I started playing Call of Duty from about 7.30 and my pings kept jumping between 60-170. One minute everything is fine, the next I was lagging all over the place. I can't play like this.

Everything was fine untill this week. The IOL Annoucement board says there will be\was an outage on Sunday 28/04/04 for maintenance. If they got the date wrong I wouldn't be surprised if they screwed the network up too.

These pings were one second apart and look at the difference.

Pinging jolt.co.uk [195.149.21.11] with 32 bytes of data:

Reply from 195.149.21.11: bytes=32 time=99ms TTL=58
Reply from 195.149.21.11: bytes=32 time=100ms TTL=58
Reply from 195.149.21.11: bytes=32 time=97ms TTL=58
Reply from 195.149.21.11: bytes=32 time=94ms TTL=58

Ping statistics for 195.149.21.11:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 94ms, Maximum = 100ms, Average = 97ms

Pinging jolt.co.uk [195.149.21.11] with 32 bytes of data:

Reply from 195.149.21.11: bytes=32 time=130ms TTL=58
Reply from 195.149.21.11: bytes=32 time=130ms TTL=58
Reply from 195.149.21.11: bytes=32 time=143ms TTL=58
Reply from 195.149.21.11: bytes=32 time=153ms TTL=58

Ping statistics for 195.149.21.11:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 130ms, Maximum = 153ms, Average = 139ms

ondafly

D15 - ****e as usual

Pinging www.boards.ie [82.195.131.128] with 32 bytes of data:

Reply from 82.195.131.128: bytes=32 time=190ms TTL=56
Reply from 82.195.131.128: bytes=32 time=141ms TTL=56
Reply from 82.195.131.128: bytes=32 time=140ms TTL=56
Reply from 82.195.131.128: bytes=32 time=160ms TTL=56

Ping statistics for 82.195.131.128:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 140ms, Maximum = 190ms, Average = 157ms

elexes

they have it in for me im bloody sure
monday - fine
tuesday - fine
wensday - crap from 6pm - 12
thursday - same as wensday
friday - fine untill 7pm
like wtf . bloody bastards .. i want to play cs

C:\DOCUME~1\E>ping www.boards.ie

Pinging www.boards.ie [82.195.131.128] with 32 bytes of data:

Reply from 82.195.131.128: bytes=32 time=178ms TTL=56
Reply from 82.195.131.128: bytes=32 time=125ms TTL=56
Reply from 82.195.131.128: bytes=32 time=123ms TTL=56
Reply from 82.195.131.128: bytes=32 time=129ms TTL=56

Ping statistics for 82.195.131.128:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 123ms, Maximum = 178ms, Average = 138ms

C:\DOCUME~1\E>tracert www.boards.ie

Tracing route to www.boards.ie [82.195.131.128]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 124 ms 119 ms 116 ms lo3.bas501.cwt.esat.net [193.95.136.175]
3 * 123 ms 123 ms vlan500.rt501.cwt.esat.net [193.95.136.124]
4 126 ms * 119 ms vlan53.rt002.cwt.esat-x.com [193.95.130.153]
5 125 ms 125 ms 125 ms ge0-0.core002.cwt.esat.net [193.95.129.18]
6 122 ms 122 ms 121 ms pos2-0.br001.inex.esat.net [193.95.131.6]
7 129 ms 128 ms 129 ms rt001inx.netsource.ie [193.1.208.199]
8 * 101 ms 103 ms suez.hosting365.ie [212.17.63.4]
9 133 ms 137 ms 145 ms sneezy.hosting365.ie [82.195.128.8]
10 167 ms 171 ms 168 ms boards.ie [82.195.131.128]

Trace complete.

C:\DOCUME~1\E>

M03

Not sure of the exchange I'm on (Ph:235XXXX). Cabinteely? Foxrock? Dun Laoghaire?

Anyway, same sh1te here for the last week.

=================================================
Pinging www.boards.ie [82.195.131.128] with 32 bytes of data:

Reply from 82.195.131.128: bytes=32 time=128ms TTL=57
Reply from 82.195.131.128: bytes=32 time=122ms TTL=57
Reply from 82.195.131.128: bytes=32 time=126ms TTL=57
Reply from 82.195.131.128: bytes=32 time=123ms TTL=57

Ping statistics for 82.195.131.128:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 122ms, Maximum = 128ms, Average = 124ms
=================================================

Can d/l files at solid 53KB/sec but pings and web browsing are shot to sh1te.

It's gotta be a proxy/routing/DNS issue somewhere, doesn't it? I noticed (as most of you probably have) that IOL have switched DNS servers, can anything be drawn from that? Used to be 194.125.2.240/241 but is now 192.111.39.1/4.

/me poos in a box and sends it to IOL with note attached: "Here's your connection back"

M03

halenger

Originally posted by zoro
wow ... replied in less than 10 minutes! i'm impressed!

Ok, first things first, he said that there's a problem between eircom's and IOL's servers, and that there's currently a team of engineers working on the problem. They've given a time of TWO WEEKS before the problem is completely resolved.

Typical good job on your part for getting a good reply. Seems like they're not telling anyone else this though.

TWO WEEKS though!? Come on. They need a big switch that says "UNDO".

The contention trollop they're telling everyone else is absolute rubbish. Are they seriously trying to tell us that on Wednesday they switched on 47/23 other connections in my area cause I've never had a problem other than that.

When I first found out about the problem on Wednesday downloads were gone too. I tried downloading McAfee Dats only to find my speed was 0.02% of DIAL-UP. Now that's quite obviously a server problem. I'm not even gonna bother working out how many people it would take to cut my download speeds to 117bytes/second. That cleared up pretty quickly.

I don't know what the hell the problem is but I've a feeling they're shifting it around the place. Different people seem to be ok at different times. I had perfect pings this morning then everything died. When it was back lo and behold high 190s.

Infuriating. That's the only word I can use for it.

n1ck

This is really starting to annoy me, the pings have been fine up until 2 o'clock then the pings are steadily at about 190 when i try to play online.

Tbh i think people should refuse to pay for their broadband with esat up until its fixed and pings are normal again.

zoro

Originally posted by n1ck
This is really starting to annoy me

believe me you're not alone

Tbh i think people should refuse to pay for their broadband with esat up until its fixed and pings are normal again.

believe me you're not alone



Zoro

Töpher

Sounds like a plan to be honest. This is a joke.

zoro

ping www.boards.ie
Ping statistics for 82.195.131.128: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approx. trip times in milliseconds: Minimum = 136ms, Maximum = 166ms, Average = 156ms

It's just ridiculous, mind you that time i had 0% packet loss .. makes a nice change

zoro

Pinging www.boards.ie [82.195.131.128] with 32 bytes of data:

Ping statistics for 82.195.131.128: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approx round trip times in milli-seconds: Minimum = 72ms, Maximum = 86ms, Average = 78ms

Just got disconnected this second. **** SAKE it's ****. pings are better, but i'm sick of being cut off.