Ha Iolbb Gone Tits Up - I'm In Clare??

Unexpected

If it is like this still next week, then I will actually go insane.:dunno:

dwoodgate

Hi

apart from IOL being down most of yesterday are any of you having problems just with email..

This started for me on Monday Night..and since then I cant send or receive emails.

I've tried everything and double and treble checked settings....Web itself came back overnight but email is still not working.

someone mentioned a change in the address of the DNS server... could that impact email ?

any help appreciated.. Fraid I havnt the time or patienceto call IOL Tech support

Woody

Ps how do you go about getting your bill reduced for the days there was no service.. in the days I was with eircom they had a customer charter of some sort. and it had rules for credits.. do IOL have anything similar....I mean if you hired a car for the month and it was broken down and unusable for 3 or 4 days out of the month you wouldnt pay the full charge...

ondafly

IOL was down for me in D15 - yet my friend in Blanch was able to connect. (this was at 8.30pm)

its a disgrace that this sort of thing is happening. Its not fun paying for a service you don't get.

yallingup

It's still down where I am in the western 'burbs. And after 10 mins on hold last night, yer man tells me to re-install the drivers - for an Ethernet modem! - as a solution. Also claimed no one else had complained about down time.

Bloody comedians. Maybe their ESB bill payment got stuck in the post?

Ba$tard

An answer to previous Q....
IOL's DNS servers dont change when you connect, your IP does. they have static DNS servers. And yes, if there was a DNS problem or migration last night, then we would see what we say.

In my opinion, its not a physical routing issue (i.e. Eircom) but an internal issue near the last stage of negotiating PPP with IOL. You dont get an IP address, it cannot assign you one. Its called a peer abort. IOL's side disconnects you as it cannot completely start the PPP session. You can test this by dumping in a wrong user/pass and if you get an authorisation failure, you know everything works as far as IOL's BSN. Whats behind the BSN is the issue.

I do see SOME updates from IOL BB on boards.iol.ie about expected outages, actually 2 in the last 4 months only. They should also make notifications about unexpected outages and some detail and who is affected should complement the anouncement. Makes me ponder the management quality and customer disclosure policy at IOL/Esat being honest.


If they dont look after their customers, someone else will.

Cal

Originally posted by dwoodgate
Hi

apart from IOL being down most of yesterday are any of you having problems just with email..

This started for me on Monday Night..and since then I cant send or receive emails.

I've tried everything and double and treble checked settings....Web itself came back overnight but email is still not working.

someone mentioned a change in the address of the DNS server... could that impact email ?

any help appreciated.. Fraid I havnt the time or patienceto call IOL Tech support

Woody

I had trouble sending mail using the oceanfree.net mail server. I was getting a 'no relaying' error. Strange since I thought they were all part of the same company and has worked fine till yesterday. I changed my smtp server to mail2.eircom.net and all was ok.

This raises the question what mail servers work with IOLBB?

Cal

dub45

Just to let you know that there are similar issues with some UTV customers. It seems to arise when people are trying to access non UTV email accounts.

So if anyone is having similar difficuties dont adjust your settings it is obviously an issue with some of the equipment that they share. For anyone in urgent need of their mail dont forget some webmail sites like yahoo allow you to assess other accounts so that might help you temporarily.

eoinm1

Hi

I also had the same problem last night.
I called IOL at 7pm last night to see what was wrong i was on hold for 45min. I had the phone on loud speaker and watched the TV while on hold.

Any way after 45 min I was told there was a problem and everybody was affected. He was unsure of the exact problem. I asked why they did not have a front end message saying someting so you did not have to hold for ages. He said the they could not do that or it would kick people in the que off when they made the change. Theat is Sh!t and if not, for a telecom's company they must be using some crap Call center software.


Eoin.

oneweb

Originally posted by ronoc
If you were to jump to conclusions you could say eircom might be doing it to rubish the competition..

I thought I was just being paranoid! Sabotage to get IOLBB/UTV customers to change over? You decide!

Originally posted by eoinm1
I asked why they did not have a front end message saying someting so you did not have to hold for ages. He said the they could not do that or it would kick people in the que off when they made the change. Theat is Sh!t and if not, for a telecom's company they must be using some crap Call center software.


Eoin.

Exactly what I was thinking. FFS, you call ESB if there's a power-cut and they almost instantly have a recording stating that there is, indeed, an issue, which area(s) are affected, roughly when it started, what and where the cause is and its severity (if known) and also a guestimate of when it's expected to be resolved.

Call IOL - a telecommunications company - (1800923111), get told to call 1904, then told to call 1891923111, if you're calling for BB, NS etc please hold, 'cept you can't 'cos it cuts you off after a minute. Many retries later you finally get rung through, and a thank you for waiting bla bla, with a mix of crappy music varying from whispers to short loud bursts and then silence so you dunno if you're still in the queue. :rolleyes:

Contract? They're not providing the level of service for which people are paying, and they are in breach. Any nullification of said contract by a customer would in my opinion be completely valid.

:dunno:

ondafly

mail from Customer Support

Dear XXXXXXXX,

Thank you for contacting Esat BT Residential Technical Support.

There was an issue with the IOL Broadband service on the evening of March
30th which effected all our customers establishing a connection. We are
still waiting for a reason for the outage from our networks team.
This issues was resolved at 06:00 March 31st. If you are still experiencing
difficulties please send us in the details of the problem so we may
investigate the issue further for you.

If you require further support on this matter please reply to this mail or
contact Esat BT Residential Technical Support on

1890 923 111 - IOL Anytime, IOL Gold, No Limits, NetSmart and IOL Broadband

1550 923 555 - IOL Free, Oceanfree.net and Esatclear PAYU

Regards,

Internet Technical Support
Esat BT

oneweb

Sorry?
Apologies for the break in service?
We regret any inconvenience caused?

NO!

'Regards', annoying customer. Stop furkin bothering us ffs :mad:

HelterSkelter

Marvellous! I just ordered IOLBB yesterday!!

What's the story with the contract, do you actually sign one? I seem to remember people saying a contract was never sent out to them to sign. I don't want to sign a contract for a year while the service is like this.

dub45

I thought I was just being paranoid! Sabotage to get IOLBB/UTV customers to change over? You decide!

Constant wild claims like this do not help the overall situation. I am no fan of Eircom by any means but I have never seen even the smallest piece of evidence here of any such sabotage. If anyone has such evidence then it would be helpful for all concerned to report it to the Regulator. Making wild claims about Eircom muddies the water and takes the heat off IOL and UTV.

In this case it seems that a piece of equipment on the Esat network which UTV also use failed and that has generated a lot of the problems. If you read other threads here you will see customers of both services reporting very similar problems.

In the fallout from the equipment failure both UTV and IOL have been very good at sabotaging their own reputations particularly by appalling communications with their customers as reported so frequently here. They did not need any assistance from Eircom at all:rolleyes:

bizmark

God damn iol

My connection went down 1-2 hours ago for 10 minutes and now MSN wont work err this is a ****ing joke at this stage

Lockup

Pinging www.boards.ie [82.195.131.128] with 32 bytes of data:

Reply from 82.195.131.128: bytes=32 time=125ms TTL=56
Reply from 82.195.131.128: bytes=32 time=117ms TTL=56
Reply from 82.195.131.128: bytes=32 time=124ms TTL=56
Reply from 82.195.131.128: bytes=32 time=121ms TTL=56

Ping statistics for 82.195.131.128:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 117ms, Maximum = 125ms, Average = 121ms

Anyone else on IOLBB seeing pings like this in Cork area?

ondafly

D15 here

Pinging www.boards.ie [82.195.131.128] with 32 bytes of data:

Reply from 82.195.131.128: bytes=32 time=100ms TTL=56
Reply from 82.195.131.128: bytes=32 time=130ms TTL=56
Reply from 82.195.131.128: bytes=32 time=130ms TTL=56
Reply from 82.195.131.128: bytes=32 time=111ms TTL=56

Ping statistics for 82.195.131.128:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 100ms, Maximum = 130ms, Average = 117ms

bizmark

Reply from 82.195.131.128: bytes=32 time=120ms TTL=57
Reply from 82.195.131.128: bytes=32 time=168ms TTL=57
Reply from 82.195.131.128: bytes=32 time=136ms TTL=57
Reply from 82.195.131.128: bytes=32 time=151ms TTL=57

Ping statistics for 82.195.131.128:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 120ms, Maximum = 168ms, Average = 143ms

In cork city awful awful speeds web page's take ages to load and bad pings

Total joke

GristlyEnd

Dublin 5 is like this.

Pinging www.boards.ie [82.195.131.128] with 32 bytes of

Reply from 82.195.131.128: bytes=32 time=156ms TTL=55
Reply from 82.195.131.128: bytes=32 time=140ms TTL=55
Reply from 82.195.131.128: bytes=32 time=141ms TTL=55
Reply from 82.195.131.128: bytes=32 time=157ms TTL=55

Ping statistics for 82.195.131.128:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 140ms, Maximum = 157ms, Average = 148ms

Nexus

Im the same, i live in carrigaline just 7 miles from cork city and im gettin woeful pings. This is the kinda **** that would make me ****in ring eircom and i cant stand eircom.

Spunog UIE

pings gone to crap tonight for some reason. Was playing cs and had a nice ping of 40-50 then just jumped up to 150 and been like that for last 3hours

Downloads fine tho :S

eoinm1

This is my connection:

PING www.boards.ie (82.195.131.128) from 192.168.1.33 : 56(84) bytes of data.
64 bytes from boards.ie (82.195.131.128): icmp_seq=1 ttl=56 time=170 ms
64 bytes from boards.ie (82.195.131.128): icmp_seq=2 ttl=56 time=162 ms
64 bytes from boards.ie (82.195.131.128): icmp_seq=3 ttl=56 time=144 ms
64 bytes from boards.ie (82.195.131.128): icmp_seq=4 ttl=56 time=151 ms

--- www.boards.ie ping statistics ---
4 packets transmitted, 4 received, 0% loss, time 3037ms
rtt min/avg/max/mdev = 144.718/157.161/170.691/9.988 ms


Eoin

Chad ghostal

yeah same here, in cork, playing eod, pings jumping from 22 to 300 odd ..
very irritating..
its getting more frequent and more annoying as the days go by..

zoro

Dublin 5 too ... ****ing joke so this is

Pinging boards.ie [82.195.131.128] with 32 bytes of data:

Reply from 82.195.131.128: bytes=32 time=161ms TTL=56
Reply from 82.195.131.128: bytes=32 time=147ms TTL=56
Reply from 82.195.131.128: bytes=32 time=144ms TTL=56
Reply from 82.195.131.128: bytes=32 time=161ms TTL=56

Ping statistics for 82.195.131.128:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 144ms, Maximum = 161ms, Average = 153ms

SantaHoe

Originally posted by zoro
not a hope in hell of any gaming tonight, most servers are upwards of 160/200 :@

Yep I know the feeling...

Reply from 82.195.131.128: bytes=32 time=172ms TTL=57
Reply from 82.195.131.128: bytes=32 time=156ms TTL=57
Reply from 82.195.131.128: bytes=32 time=141ms TTL=57
Reply from 82.195.131.128: bytes=32 time=141ms TTL=57

Somebody somewhere needs to be sacked immediatly.

Ba$tard

Yes, yes, me too, IOL customer also paying for nothing.

Notice something?
C:\WINDOWS\system32>nslookup www.boards.ie

Server: ns.isi.ie
Address: 192.111.39.1

Non-authoritative answer:
Name: www.boards.ie
Address: 82.195.131.128

ns.isi.ie as a DNS server? who are they? Also getting woeful latency.

Can someone raise this with Garth O'Callaghan on 2fm tomorrow?
Someone know someone to push this one?

J.

halenger

Pinging www.boards.ie [82.195.131.128] with 32 bytes of data:

Reply from 82.195.131.128: bytes=32 time=180ms TTL=56
Reply from 82.195.131.128: bytes=32 time=170ms TTL=56
Reply from 82.195.131.128: bytes=32 time=181ms TTL=56
Reply from 82.195.131.128: bytes=32 time=170ms TTL=56

Ping statistics for 82.195.131.128:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 170ms, Maximum = 181ms, Average = 175ms

Seems to be improving though.

Tried to download McAfee dat file a few minutes ago and it was 0.02% of dial-up speeds (100-130 BYTES/sec)

Up to 14 kbps now. It's become usable at least!

APM

same problems being experienced here, surfing becoming almost impossible as pages are taking an age to load

Hopefully this isn't going to become a trend for IOL

zoro

i haven't noticed any problems with downloading anything .. it's just the pings that have rocketed!

earlier the downloads were **** (max of 12K/s), but they seem to have stablised at around 30K now so it's not all that bad

Spunog UIE

pings back to normal now. Gawd but gotta get up in the morning, stupid putting hour forwards *STILL BITCHIN* lol ahh precious sleep.

bonglord

bastards