Clicksilver Speeds

Aepos

Can't get the NG either pings to jolt 230ms .........


Below is a reply I got recently after a series of complaints re. slow speeds etc. Approx 8 days after 4 or 5 emails,


"Please make a list of all faults that you have with your sevice, then phone us on our lo-call numbers below and ask to speak to a manager or supervisor. If there are any telephone exchange issues that we know of that may affect your service, these will be given to you - if there are no known issues regarding your telephone exchange the manage or supervisor may request an Eircom engineer to go on site to see if there is a problem with your line.

It's important that you do inform us by phone of all faults, this way we will know if there appears to be a problem with the telephone exchange as we'll get many calls from people who are also on the same exchange (this is a very good indicator to UTVi), we then have evidence to suggest that an Eircom telephone exchange may be experiencing problems. From time to time we do have problems, everyone does with computer systems - if we know there is a fault with one of our systems we are honest and will admit this, if the problem is outside the UTVi systems we have to rely on external providers being honest and getting the issue sorted.

If you're haing slow connections, other customers too may be having slow connections - it's very important that these are phoned into us - we can take imediate action then!"


TOTAL Crap..

Ae

PcP

It's crawling along here, worse than last night..

Tracing route to [url]www.boards.ie[/url] [82.195.131.128]
over a maximum of 30 hops:

  1    37 ms    39 ms    39 ms  195.218.116.25
  2    29 ms    39 ms    39 ms  TV-DUB-fastethernet0-0.116.218.195.in-addr.arpa [195.218.116.1]
  3   209 ms   199 ms   199 ms  195.218.126.178
  4   159 ms   169 ms   229 ms  195.218.112.195
  5   199 ms   219 ms   239 ms  pos0-1.cnr-1.r18.telh.as5388.net [195.92.55.134]
  6   229 ms   219 ms   209 ms  195.50.116.121
  7   239 ms   239 ms   229 ms  so-1-3-0.gar2.London1.Level3.net [212.113.3.29]
  8   229 ms   191 ms   209 ms  ge-9-0.ipcolo1.London1.Level3.net [212.187.131.147]
  9   229 ms   249 ms   239 ms  80.253.124.22
 10   259 ms   249 ms   259 ms  sneezy.hosting365.ie [82.195.128.8]
 11   219 ms   209 ms   199 ms  boards.ie [82.195.131.128]

Trace complete.

dub45

Originally posted by Aepos
Can't get the NG either pings to jolt 230ms .........


Below is a reply I got recently after a series of complaints re. slow speeds etc. Approx 8 days after 4 or 5 emails,


"Please make a list of all faults that you have with your sevice, then phone us on our lo-call numbers below and ask to speak to a manager or supervisor. If there are any telephone exchange issues that we know of that may affect your service, these will be given to you - if there are no known issues regarding your telephone exchange the manage or supervisor may request an Eircom engineer to go on site to see if there is a problem with your line.

It's important that you do inform us by phone of all faults, this way we will know if there appears to be a problem with the telephone exchange as we'll get many calls from people who are also on the same exchange (this is a very good indicator to UTVi), we then have evidence to suggest that an Eircom telephone exchange may be experiencing problems. From time to time we do have problems, everyone does with computer systems - if we know there is a fault with one of our systems we are honest and will admit this, if the problem is outside the UTVi systems we have to rely on external providers being honest and getting the issue sorted.

If you're haing slow connections, other customers too may be having slow connections - it's very important that these are phoned into us - we can take imediate action then!"


TOTAL Crap..

Ae

The mind truly boggles! It may be the first 'new age' support type reply and its so full of insights - if your having a slow connection, other customers too may be having slow connections - its almost touching!!!! I can imagine someone reading it slowly and sincerely maybe Daniel O'Donnell like while maybe a mandolin plays gently along.
And all that emphasis on honesty and admitting when something is wrong .....

Páid

Where are you dub45?

I'm in Dublin 6.

dub45

Originally posted by Páid
Where are you dub45?

I'm in Dublin 6.

AFAIK I am on the Dolphin's Barn exchange (Dublin 8)

hairball

strangely enough the support dude had a bit of the daniel about him:)

jonski

you would be inclined to wonder where all the smart ass comments are now ,

TheGreatOne

Are we all preparing ourselves for the "big bang"? My pings have been slowly crawling up over the last hour. I can sense that the inevitable is not so far off!!

kin9pin

Originally posted by TheGreatOne
Are we all preparing ourselves for the "big bang"? My pings have been slowly crawling up over the last hour. I can sense that the inevitable is not so far off!!

Seems pretty steady at the moment, I'll keep running stats 'cos I expect it all to go pear shaped any minute

15/04/2004
19:00


Pinging clarity.jolt.co.uk [195.149.21.11] with 32 bytes of data:



Reply from 195.149.21.11: bytes=32 time=44ms TTL=56

Reply from 195.149.21.11: bytes=32 time=40ms TTL=56

Reply from 195.149.21.11: bytes=32 time=48ms TTL=56

Reply from 195.149.21.11: bytes=32 time=44ms TTL=56



Ping statistics for 195.149.21.11:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 40ms, Maximum = 48ms, Average = 44ms

15/04/2004
19:15


Pinging clarity.jolt.co.uk [195.149.21.11] with 32 bytes of data:



Reply from 195.149.21.11: bytes=32 time=43ms TTL=56

Reply from 195.149.21.11: bytes=32 time=51ms TTL=56

Reply from 195.149.21.11: bytes=32 time=43ms TTL=56

Reply from 195.149.21.11: bytes=32 time=44ms TTL=56



Ping statistics for 195.149.21.11:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 43ms, Maximum = 51ms, Average = 45ms

15/04/2004
19:30


Pinging clarity.jolt.co.uk [195.149.21.11] with 32 bytes of data:



Reply from 195.149.21.11: bytes=32 time=48ms TTL=56

Reply from 195.149.21.11: bytes=32 time=43ms TTL=56

Reply from 195.149.21.11: bytes=32 time=73ms TTL=56

Reply from 195.149.21.11: bytes=32 time=43ms TTL=56



Ping statistics for 195.149.21.11:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 43ms, Maximum = 73ms, Average = 51ms

15/04/2004
19:45


Pinging clarity.jolt.co.uk [195.149.21.11] with 32 bytes of data:



Reply from 195.149.21.11: bytes=32 time=45ms TTL=56

Reply from 195.149.21.11: bytes=32 time=45ms TTL=56

Reply from 195.149.21.11: bytes=32 time=52ms TTL=56

Reply from 195.149.21.11: bytes=32 time=44ms TTL=56



Ping statistics for 195.149.21.11:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 44ms, Maximum = 52ms, Average = 46ms

kin9pin

And here's my download stats from www.heanet.ie for the last few hours.
Date..............Time.......File Size...ms......kbps
15/04/2004 14:55:17, 205336, 3938, 417.19
15/04/2004 15:10:16, 205336, 4719, 348.12
15/04/2004 15:25:15, 205336, 4063, 404.35
15/04/2004 15:40:20, 205336, 4156, 395.23
15/04/2004 15:55:16, 205336, 4484, 366.31
15/04/2004 16:10:15, 205336, 4141, 396.72
15/04/2004 16:25:15, 205336, 4656, 352.79
15/04/2004 16:40:15, 205336, 4063, 404.35
15/04/2004 16:55:17, 205336, 4016, 409.07
15/04/2004 17:10:24, 205336, 4094, 401.27
15/04/2004 17:25:17, 205336, 3938, 417.19
15/04/2004 17:40:21, 205336, 3953, 415.54
15/04/2004 17:55:21, 205336, 3938, 417.19
15/04/2004 18:10:28, 205336, 4688, 350.44
15/04/2004 18:25:22, 205336, 3953, 415.54
15/04/2004 18:40:26, 205336, 4344, 378.17
15/04/2004 18:55:17, 205336, 4125, 398.23
15/04/2004 19:10:21, 205336, 4156, 395.23
15/04/2004 19:25:20, 205336, 4078, 402.8
15/04/2004 19:40:19, 205336, 4141, 396.72
15/04/2004 19:55:15, 205336, 4094, 401.27

jonski

taken from the other utv thread

9:30 and pings still holding . @ warp factor 9.4 now capin , she can ne take anymore

TheGreatOne

I dont wanna put a jinx on things but Clicksilver has really improved over the last few days. I've been getting pings that I havent seen in weeks and download speeds are excellent. Gamespot DLX is giving me around 52.2KB/s, very impressive! Has anybody else notice the improvement?

kin9pin

yep, I've been pinging jolt canstantly for the last day and a half, always between 40-50. Was getting 55K on world of adsl spped test aswell Fingers crossed eh!

Stephen

Fair play to the UTV team for sorting things out.

Subc

i was downloading at 57kb
40-46 ping in games
430 with giganews

kin9pin

Originally posted by Subc
i was downloading at 57kb
40-46 ping in games
430 with giganews

what server have u been playing Subc? 40-46 is very good ping for utv.

Subc

Um ill tell you later, but i've been having these pings since i upgrade to the 45euro/month package. Well did get the 200 ping problems and all several times though

Anyways im currently downloading so the pings wouldn't be so great lol tell you later