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Eircom I-stream Error 721 Help required!

  • 10-04-2004 9:34am
    #1
    GerryA
    Closed Accounts Posts: 24 ✭


    I have Eircom I-stream home package for > 6months with no problem, but a few days ago it disconnected and when I reconnect it gives “Error 721: Remote computer does not respond.”

    The DSL Modem (D-Link DSL-100D internal PCI Modem) is working fine as far as I can see. I have rebooted several times and it goes through the detecting..connecting..connected sequence fine and the transmitted/ received packets is fine also. It shows upstream & downstream speeds as usual..so the system realises it is on a DSL line, but I can’t “log on”.

    I have googled error 721 but can’t find a lot. All I can see suggests this is a ISP –Server problem, and unlikely to be on my end.
    Eircom support is not full of ideas. The best I got was to escalate the problem to their network people. Had me changing ip addresses etc, which have worked fine for 6 months…

    Many thanks for any assistance
    Gerry (now dial-up)
    :confused:


Comments

  • #2
    dlofnep
    Closed Accounts Posts: 20,759 ✭✭✭✭dlofnep


    When we come across 721's, it is usually a PSTN cease or a server issue. If eircom support have stated that it has been escalated then they are looking into it.

    Has your PSTN line been ceased recently for any reason?


  • #3
    Sarsfield
    Closed Accounts Posts: 1,359 ✭✭✭Sarsfield


    Have you tried creating a new connection? i.e. going throught the whole vpi/vci setup routine again?

    I had a different error (650) but a similar message (remote server not responding). I also have a DSL-100D and that solved the problem.


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