Do UTV actually care?

dub45

The service tonight seems to be ( for a number of people anyways) at least as bad as it was during the pre Easter fiasco.

Given that UTV's reputation took a severe hammering during that period wouldnt it be reasonable to expect the following from any Company that was concerned about (a) its customers and (b) its reputation.

(1) a very close monitoring of the quality of service being received by its customers after the 'fix' . ( There was an assurance given in the UTV support group that the fix would take care of all the problems that UTV's customers had been experiencing)

(2) A rapid response to any indication that things were not as they should be.

I dont think that would be expecting a whole lot and what do we get? sweet nothing.

Several people have reported that UTV support are oblivious to the fact that there are problems which would suggest that nobody at UTV is monitoring the performance of Clicksilver and there has been no response in the UTV support group from UTV to any of the 'new' complaints there over the past few days. And now it is proving very difficult to get onto the Support group.

Nyum Nyum

This is weird. It's been great for me today (honestly!)

(Using the 195 proxy)

dub45

Originally posted by Nyum Nyum
This is weird. It's been great for me today (honestly!)

(Using the 195 proxy)

It is actually far worse tonight for me than it was during the mess up. I rarely went below 300 on giganews during that period tonight at one stage I got 12! Now noone can tell me that that is contention!

mickger

Originally posted by Nyum Nyum
This is weird. It's been great for me today (honestly!)

(Using the 195 proxy)

whats the proxy address your using? worth a try anyway

eth0_

I have 2 friends on utv in dublin city centre and both say it's fantastic the past few days...

dub45

Originally posted by eth0_
I have 2 friends on utv in dublin city centre and both say it's fantastic the past few days... [/QUOTE

Its great that they like Dublin City center but what relevance has that got to this thread:p

dub45

Originally posted by mickger
whats the proxy address your using? worth a try anyway

Try 195.218.116.8 port 3128

mickger

Originally posted by mickger
whats the proxy address your using? worth a try anyway

Found and used the proxy and it did'nt make any difference.Still awful

Nyum Nyum

Yeah that's the one.

I was downloading updates and stuff this evening and it was chugging along nicely at 52kb/s

eth0_

Originally posted by dub45

Originally posted by eth0_
I have 2 friends on utv in dublin city centre and both say it's fantastic the past few days... [/QUOTE

Its great that they like Dublin City center but what relevance has that got to this thread:p

Well if you don't actually want any feedback dub45, i fail to see why you bothered to post this thread.
My friends are in Dublin city centre and I only mentioned this because I think you mentioned previously that is where you live so you may be on the same exchange as one/both of them...

mickger

what did martin say in the newsgroup?. i can't get connected to it and he posted at 10.30

Nyum Nyum

Err eth0....he meant that you said your friends said Dublin is fantastic in the last few days, not the service.

dub45

Originally posted by eth0_
Well if you don't actually want any feedback dub45, i fail to see why you bothered to post this thread.
My friends are in Dublin city centre and I only mentioned this because I think you mentioned previously that is where you live so you may be on the same exchange as one/both of them...

As I have said before if UTV have to rely on non users (in this case quoting friends and no mention of the times they are talking about or any other details) to defend it then they are in a bad way.

Subc

I recently got a new computer and i didn't need to set all these MTU settings like i did with all the others computers when they were having problems.

has it been fixed?

eth0_

Originally posted by Nyum Nyum
Err eth0....he meant that you said your friends said Dublin is fantastic in the last few days, not the service.

I didn't say that ffs!

Nyum Nyum

I know! It was a joke by him :dunno:

dub45

Originally posted by mickger
what did martin say in the newsgroup?. i can't get connected to it and he posted at 10.30

I had asked earlier what sort of speeds and pings was it realistic to expect at peak time and he replied:

''To be honest, I'd expect the speeds to be close to what we receive in the
UK. On our
DSL service (50:1 contention ratio), I tend to get 40k download speeds (will
fluctuate
between 20k-55k depending on the site, but 40-45k seems to be my avergae).
My pings
to jolt from a dos command prompt with nothing else running tend to be in
the 40-50ms
range.

> I know they will be reluctant to commit themselves but surely we can put
the
> pressure on. The sort of stuff that¹s now going on every night since the
> big breakdown is really nonsensical and UTV| seem to have gone back to
> ignoring the support group again.

We're not. I have some work planned for tomorrow morning to try to test
whether
or not the ATM CRC errors are the cause of the speed issues. I had to put
the tests
on hold because of the holidays and the fact that the engineer I need to
coordinate
with from the other side was on leave (there are other engineers, but for
this type
of problem it makes more sense for me to work with somebody else who helped
design the current network).

I'll post more in the morning, but generally since we cleared up the whole
issue
with Esat, speeds have been a lot more favourable. Pings seem to be getting
hit
with this CRC issue.

Martin.

mickger

Originally posted by dub45
I had asked earlier what sort of speeds and pings was it realistic to expect at peak time and he replied:

''To be honest, I'd expect the speeds to be close to what we receive in the
UK. On our
DSL service (50:1 contention ratio), I tend to get 40k download speeds (will
fluctuate
between 20k-55k depending on the site, but 40-45k seems to be my avergae).
My pings
to jolt from a dos command prompt with nothing else running tend to be in
the 40-50ms
range.

> I know they will be reluctant to commit themselves but surely we can put
the
> pressure on. The sort of stuff that¹s now going on every night since the
> big breakdown is really nonsensical and UTV| seem to have gone back to
> ignoring the support group again.

We're not. I have some work planned for tomorrow morning to try to test
whether
or not the ATM CRC errors are the cause of the speed issues. I had to put
the tests
on hold because of the holidays and the fact that the engineer I need to
coordinate
with from the other side was on leave (there are other engineers, but for
this type
of problem it makes more sense for me to work with somebody else who helped
design the current network).

I'll post more in the morning, but generally since we cleared up the whole
issue
with Esat, speeds have been a lot more favourable. Pings seem to be getting
hit
with this CRC issue.

Martin.

Thanks for that. At least he's kinda admitting there are issues.Well i think he is anyway!!!!

jonski

Yeah thanks from me aswell as I still can't get onto the NG .

Mork

:mad: Last night was a joke, most of my pings were in excess of 200 trying to connect to jolt, I timed out trying to connect to the UTV newsgroup to have a moan and see what was happening.

UTV = Apocalypse Now...

or at least some bit of their network is in meltdown.:dunno:

hairball

yeh MY bit of the network:)

kin9pin

I set up a batch last night to ping utv every 5 minutes and write the results. Check out the packet loss!! wtf is going on?
Going to set one up to download a file from heanet every 15 mins when I get home. I'll post results late tonight.

btw, right click on file and save target to download. It don't look good if you just click the link.

dub45

Just for the record things are fine now - Speedtest from Giganews and UTV all above 400 and pings seem to be quite good but its the unpredictability of the service thats the killing thing.

mickger

Originally posted by dub45
Just for the record things are fine now - Speedtest from Giganews and UTV all above 400 and pings seem to be quite good but its the unpredictability of the service thats the killing thing.

Its normally fine at this time anyway, its just at night when it gets beyond a joke.