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Eircom sales lady gave me false information!

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  • 16-04-2004 12:47pm
    #1
    eirebhoy
    Closed Accounts Posts: 14,013 ✭✭✭✭


    I was using UTVip XL and an Eircom sales agent came to the door asking me to swich back to them. I told her I was getting 180 hours for €25 euro from UTV and she told me that I could get unlimited flat rate access from Eircom for €30. That is the only reason I switched over because I wanted to do overnight downloads. I found out today that there is no such thing as unlimited flat rate access with Eircom and the best they had is 150 hours for €30. I must be on that service and I never would have moved to eircom if I had've known. Is there anything I can do? I don't want to switch back to UTV and be stuck with a contract as I will probably be getting broadband soon.


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    #2
    spongebob
    Closed Accounts Posts: 6,143 ✭✭✭spongebob


    Lied to by Eircom Winback <sigh>

    Complain to her boss Alanc Cox acox@eircom.ie

    If you were less than 3 months with UTV then complain to UTV AND to info@comreg.ie

    Read the small print in future

    M


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    #3
    query
    Closed Accounts Posts: 154 ✭✭query


    It's probably better if you get UTV to complain to ComReg....

    of course as eircom carry the UTV calls will that happen


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    #4
    eirebhoy
    Closed Accounts Posts: 14,013 ✭✭✭✭eirebhoy


    Originally posted by Muck
    If you were less than 3 months with UTV
    No, I was with them for about 6 months.


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    #5
    spongebob
    Closed Accounts Posts: 6,143 ✭✭✭spongebob


    Then you have no comeback with UTV or Comreg ....Winback activities are not allowed for 3 months after switching.

    Get onto Alan

    M


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    #6
    dahamsta
    Banned (with Prison Access) Posts: 16,659 ✭✭✭✭dahamsta


    Alan Cox works for Eircom now? ILUG'll be up in arms! :)


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    #7
    echomadman
    Registered Users Posts: 1,472 ✭✭✭echomadman


    Caveat emptor.
    Should be eirscums slogan

    why oh why did you believe anything they told you?


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    #8
    lynchie
    Registered Users Posts: 1,996 ✭✭✭lynchie


    Originally posted by dahamsta
    Alan Cox works for Eircom now? ILUG'll be up in arms! :)

    lol.. heard he was taking a break from kernel hacking.. didnt think he was taking a job with eircon :)


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    #9
    DMT
    Closed Accounts Posts: 1,669 ✭✭✭DMT


    Originally posted by Muck
    Then you have no comeback with UTV or Comreg
    What about the flat out lying part?


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    #10
    BigEejit
    Registered Users Posts: 3,739 ✭✭✭BigEejit


    I had an esat idiot at the door last week, trying to sell me a 25 euro package instead of me paying eircom my usual 5 euro for the calls I make :rolleyes: .... but he was getting into his spiel and I couldnt get a word in edgeways until he said the daftest thing I ever heard "BT own all the telecommunications satellites" and he stopped (I let out a laugh there) ... but he started again ...but with less vigour .... and when I said no again he went away

    Oh yeah, I asked him could I take the small brochure (my sister makes a lot of local calls and may have been interested, she uses another company for long distance) but he said no, this brochure is only shown to preselected people who fit a certain demographic .... I honestly had a tough job holding in a laugh ... (he had obviously run out of them)


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    #11
    eirebhoy
    Closed Accounts Posts: 14,013 ✭✭✭✭eirebhoy


    Originally posted by Muck
    Complain to her boss Alanc Cox acox@eircom.ie
    I e-mailed Alan today and I got this reply:

    Why are you writing to me about this? Who gave you my name?

    Regards
    Alan Cox
    Systems and Data


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    #12
    query
    Closed Accounts Posts: 154 ✭✭query


    He isn't her boss.

    Alan is the marketing person who signs the letters but would have no more power over a sales rep than you or I.

    Complain to Regulatory Affairs (compliance dept), Eircom retail


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    #13
    Bubblechick
    Closed Accounts Posts: 3 ✭Bubblechick


    Just to let you all know that the guy you mean to refer to is Alan FOX not Alan COX. But Alan Fox has now left eircom as of about 2 weeks ago.


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    #14
    sceptre
    Registered Users Posts: 19,608 ✭✭✭✭sceptre


    Thanks for that bubblechick. Any idea who the new guy/lassie is?

    Technically her boss is probably Joe Gavin of CPM Ireland (contact details included). Joe won't give a fig though so query's suggestion may be the handiest.

    Personally I'd run with query's suggestion, complain to Comreg anyway and get rid of some stress by giving CPM an earful on the phone for employing people who are willing to blatantly lie to get a sale as well but that's just me.


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    #15
    query
    Closed Accounts Posts: 154 ✭✭query


    Go directly to Cathal Magee, eircom retail or David Mc Redmond, Commercial Director


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    #16
    eirebhoy
    Closed Accounts Posts: 14,013 ✭✭✭✭eirebhoy


    Originally posted by query
    David Mc Redmond
    No way.:ninja: Thanks anyway, I'll try Cathal Magee.


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    #17
    poneill
    Closed Accounts Posts: 47 ✭poneill


    The Eircom Winback Campaign Account manager in CPM Ireland, responsible for the supervision of the 100 Field Reps who go door to door is Gordon Hill of CPM Ireland.

    He sets their targets and monitors their results .

    gordon@cpmire.com is his address I think.


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    #18
    query
    Closed Accounts Posts: 154 ✭✭query


    They are agents on behalf of eircom. So therefore go to eircom.


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    #19
    egan007
    Registered Users Posts: 2,934 ✭✭✭egan007


    ComReg finds three Service Providers in breach of the Carrier Pre-Selection Code of Practice

    http://www.siteviewer.ie/whats_new/default.asp?ctype=5&nid=101515

    Read this - It looks like she was just doing her job - looks like it's eircom policy to tell lies


    In this report esat should be praised for derogatory remarks about eirCON


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    #20
    Seth Brundle
    Moderators, Politics Moderators Posts: 39,824 Mod ✭✭✭✭Seth Brundle


    I have a letter from winback stating that I was given misleading info when the sales rep called to the door. I must scan it in sometime!
    However, it still does not explain the little matter of the drone on 1901 who confirmed everything the winback salesman said.


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    #21
    MDR
    Registered Users Posts: 1,534 ✭✭✭MDR


    I had a Eircom Winback at the door last night too asking me to switch back,
    I told him that my biggest out going was line rental. he told me to contact
    Dermot Aherns office, as it was his fault .... yeah sure I am gonna come back ...
    leave before I unlease my fist of death.


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    #22
    BigEejit
    Registered Users Posts: 3,739 ✭✭✭BigEejit


    Originally posted by MDR
    [B}yeah sure I am gonna come back ...
    leave before I unlease my fist of death. [/B]


    :D ... how do you stop it once it gets going?, does it actually have a leash?


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    #23
    eirebhoy
    Closed Accounts Posts: 14,013 ✭✭✭✭eirebhoy


    I never got in touch with Eircom after a load of e-mails, the customer service never replied to two of my e-mails, I rang 1901 and I was talking to a machine for about half an hour so I just gave up. I just checked my bill online and it €122.68, I can't check the itimised bill online yet to see how much is internet but I'd say the vast majority is. I'm not paying more than the €30 i was told it would be. Any phone numbers I can ring?

    Cheers.

    BTW - I'll be with Esat next month and I can't wait until their is competition line rental industry so i don't have to see an Eircom letter again.:mad:


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