Having a prob with remote assistance

cubix

Just wondering if anyone has used "Remote assistance" in Xp as I am trying to use it to connect to a mates computer with out any luck. IT seems fairly straight forward he sent me the mail iviting me to connect along with the password but when I try to connect I get
"Remote assistance connection could not be established because the remote host name could not be resolved"

Is this down to anyone thing (firewall etc) or could it be a multitude of things

Also I tried to send him an ivation but got "Your current system settings prevent you from sending an ivation"
Even though I am logged in as a computer admin

Thks

Stephen

Do you have your remote assistance service disabled? That would stop you sending him an invitation.

cubix

Not sure Stephen, all I can say is when I go into programs menu and click on "remote assistance" it open's up but when i go to invite i get that msg. How do I find out if it is disabled
Cheers

Stephen

start > run > services.msc

That should pop up a list of your system services. Have a look through it for Remote Assistance and check its properties.

jabberwock

there is a couple of way to send a invtation but for 1 way you need windows messenger 4.7 installed.
you doing this across broadband?
have do it across dial-up and it is dog slow. :rolleyes:
contol panal > Administrative tools > Services > Remote Desktop Help Session Manager.
Set it to manual that way it will only start if it need to be started.

fatherdougalmag

Ditch it and just use VNC, PCAnywhere, Netsupport Manager.

cubix

Thanks for all the help lads, Fatherdougalmag someone else suggest vnc might give it a go
Cheers

jabberwock

come back and report if you get VNC to work, will ya?

cubix

Will do, the only thing when I d/l from vnc's site the version I d/l has no Help files but will let you know how it goes