Printer Installation Problem

DamienH

Hey, I tried today to install my Lexmark Z25 onto my Pc today but when I went into the control panel-->add printer it said that a new printer could not be added. when I went to install the printer from the cd I said something about a spooler service? This happen to anyone before? Can anyone give me any help on how to solve it? Thanks, Damien

ando

if your using an nt based pc, make sure your spooler service is running

DamienH

I'm running Xp and how would i make sure my spooler service is running?

Dr. Dre

Did you use some of the speed up tweaks on the net and disable a load of unwanted services perhaps ?
Goto START>RUN>type "services.msc" and see if it is disabled in here, if so re-enable it.

EDIT: Should be called "print spooler"

tk123

go control panel -> administrative tools -> services(icon is like 2 cogs) You should get a list of services so click on one and type p to jump down the list...The Printer Spooler service should be there - start it if its stopped(the button with a triangle like a play button) or if its already started - hit the stop button and then start it again...;)

DamienH

Ok i've done all of the above. The printer spooler was stopped but then when i clicked start it says

Could not start the printer service on local computer
Error 1068: The dependacy service or group failed to start?

Dr. Dre

hmmm, tricky.
Try this, go into services again and right click on the print spool thing and go to properties, then select the dependencies tab and see what it says in here. Then check to see that any services mentioned here are started.

DamienH

whne i click dependancies it says
w32: the remote procedure call did not execute?
Ba$tard of a thing

edit: it gives this error on all services?

Dr. Dre

OK, again under services check that RPC service is started.

DamienH

ahh i can't click start on the rpc thing but I can on the rpc locater?

Dr. Dre

OK, it's starting to get a bit out of my depth now tbh.
Some questions though;

• Is the RPC service (not locator) showing as "started"
• Do you have anti-virus installed
• Are you patched against the blaster worm, i.e. Do you install windows updates ?

I'm reluctant to go any further into this RPC thing, as I don't know enough about it and it could end up in tears.

DamienH

Thanks for the help Dre. Yah the Rpc is showing as standard, I have Avg all updated and what not and i'm protected against the blaster and sasser viruses. The Rpc execute line is svchost -k rspcc. Is that looking ok? that rest just seem to be pretty ordinary. The dependancies of the print spooler thing are LexBc ( Running ) and the RPC ( started but i can't stop it or restart it?) Thanks again

Dr. Dre

hmm, I'm all out of ideas

The printer is showing OK under device manager I guess ? latest drivers etc..
Right click "my computer">properties>hardware>device manager>printers

DamienH

no when I try to clikc that add a printer button if give me an error? So I can't install one

Dr. Dre

Oh OK, I'm just re-reading.

Back to services, is the print spooler service "startup type" set to automatic, if not do that and then try to install again from CD.

Clutching at straws now

DamienH

thanks re-read the whole thing again after a restart and now I think she's ticking over >:C) Thanks for the help dre

sixstrings4

Hey are you still having a problem with this? I might be able to help.