Anyone down graded on IOL BB

cubix

Was talking to one of the customer reps today about down grading from their 16GB to 8GB and was told it will cost €30 anyone else come across this

Thks

Cabaal

You might want to get it in writing so they don't force you to buy out your contract on the 16GB limit package,
just to eb on the safe side of course...

brian_ire

at the time the broadband plus came out, esatbt sent out a letter saying that you could downgrade up till a certain date, i think they gave two weeks. anyway the letter said after these 2 weeks they would charge 30euro to downgrade.

ps. i downgraded and the service is still as good, gettin 52KBs on most downloads.

cubix

Thanks Brian_ire, just wanted to make sure they were not pulling a fast one

BlaaBoy

cubix i got the same mail , i had about 1 month where i could downgrade , after that the charge .

eth0_

I believe it costs Esat 14 euro to downgrade you. Nice profit, then.

Ripwave

Originally posted by eth0_
I believe it costs Esat 14 euro to downgrade you. Nice profit, then.

15 euro, plus VAT. The "profit" of €11.85 is for administration.

oneweb

Guess I should have told 'em I was fine at the lower spec. Well, I did but they told me to call back the week after.

So I'm still undecided as to whether to stick with the extra €9 per month or waste €30 on a downgrade :dunno:

BTW, the IOL site says that users get a dual USB/Ethernet modem. Has anyone asked for a replacement of the USB only modem?

HelterSkelter

Originally posted by oneweb

So I'm still undecided as to whether to stick with the extra €9 per month or waste €30 on a downgrade :dunno:

Did you downgrade? I can't decide what to do either! :rolleyes:

oneweb

Originally posted by HelterSkelter
Did you downgrade? I can't decide what to do either! :rolleyes:

No, I think I just about justified the extra expense on a theoretical better service, as opposed to essentially throwing the money away on a downgrade charge.

brian_ire

Originally posted by oneweb

BTW, the IOL site says that users get a dual USB/Ethernet modem. Has anyone asked for a replacement of the USB only modem?

I know this was posted a while back but i rang up IOL today to try and "upgrade" to the USB/Ethernet modem from my crappy USB modem, after IOL support played pass the buck for a while i was told i'd have to cough up €50 extra for the USB/Ethernet modem and no it wouldnt be my property then (and i'd have to return my USB modem first before they sent out the new modem, i'd say that would be 2 weeks broadband lost

oneweb

Originally posted by brian_ire
I know this was posted a while back but i rang up IOL today to try and "upgrade" to the USB/Ethernet modem from my crappy USB modem, after IOL support played pass the buck for a while i was told i'd have to cough up €50 extra for the USB/Ethernet modem

Yeah, that's exactly what I was told