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IBB Problems at Siac, Clondalkin

  • 24-05-2004 3:24pm
    #1
    achecketts
    Closed Accounts Posts: 13 ✭


    Did any one else have problems Fri-Mon with IBB connection? Mine was down all weekend (again)


Comments

  • #2
    Moonbeam
    Moderators, Education Moderators, Society & Culture Moderators Posts: 18,957 Mod ✭✭✭✭Moonbeam


    There was a problem with it on Saturday and Sunday


  • #3
    vishal
    Registered Users, Registered Users 2 Posts: 698 ✭✭✭vishal


    this is could be good news. i have been trying to getted signed up with them for a long while but they said they won't install until they have upgraded at clondalkin. they may be upgrading now.


  • #4
    CONMIKE12
    Registered Users Posts: 432 ✭✭CONMIKE12


    I've had slow d/load speed off siac from th very start (last Dec) .I have breeze home512/512, 20:1....,and after about three months of getting 140-180 kbps I just gave up complaining .Their tech support kept telling me that it was an acceptable speed.They never replied to phonecalls or e mails and they never ever improved my speeds.Since last sunday i have been getting 40 kbps or less consistently for the whole week. Then I lost the connection from late fri night till 9:20 this morning.I was ringing them from nine,but strangely enough ,they didn't answer till they had fixed the connection.This is another tactic of Ibb when they have problems with a tower.I find them to be the most unprofessional company I have ever had the misfortune of dealing with and while thier tech support is courteous when you finally get through to them,they have never sorted out a problem for me,and no one has ever rang me back,even after assuring me repeatedly that they would.Beware...the customer sevice from this company is virtually non-existant.Consistently a very bad experience.I will break my contract as soon as my new house is ready to move into.


  • #5
    HelterSkelter
    Closed Accounts Posts: 2,585 ✭✭✭HelterSkelter


    I will break my contract as soon as my new house is ready to move into. [/B]

    Make sure to talk to someone high up. I got a 3 month refund back from them when I left (in mid-contract) cos the service was so ****e.


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