Time taken to recieve broadband...

balkieb2002

Theres quite a few threads around here with different dates about people ordering broadband and when they actually got it activated and everything going, so i just wanted a thread where this type of info can be easily found.

All i wanna know is:
1) Which isp did you go with?
2) When did you order it (roughly) and how? (online or by phone)
3) When was your line activated (roughly)?
4) How long after or before did ya recieve your modem, router etc..

Thanx for any info ya provide.

balkieb2002

1) IOL Broadband
2) Did it by phone on wednesday (2nd june)
3) I was told 20 working days...
4) Not yet

Paul007

1. UTV
2. Post (got confirmation of my order on 31st May)
3. 10 working days but could possibly take longer.
4. Not yet.

Shamo

1. Netsource
2. 7th of may by post
3. About two weeks
4. Got the self-install kit around the 15th of may.

Good service so far.

bus77

1. NTL
2. About 6 months ago, by phone
3. There and then(suposedly)
4. 4 weeks,
Was told two weeks but the guy didnt arrive so rang again, he arrived a week later but It woundnt connect for some reason. After he went I rang again for another go, week later another guy arrived (nearly missed him, he was allready running down the drive when I got to the door) Still wouldnt connect so I told the guy to leave the modem with me. A few minutes later Internet came alive (someone must have flicked a swich in head office:rolleyes:).

It's still great not to have to deal with eircom tho


Edit:2 r's in arrive

Furp

1. IOL Broadband
2. Tuesday 25-May-04 (Online)
3. Tuesday 02-June-04
4. Friday 04-June-04

A lot quicker than expected 10 days, I'm on the Navan exchange on Meath, i had Friday off so I spent the last four days surfing, dowloading and playing games on PC and Xbox Live, its very quick I'm getting download speeds of around 60 k/bs

ToxicPaddy

Ordered 2.5 weeks ago, got the package of goodies on friday morning from the nice
man at SDS and checked it Friday evening.. working a treat..

Was told 10 - 15 working days and they were spot on.

Tox

vibe666

1) IOLBB
2) Today, Monday 8th June
3) Not Yet (Obviously, but will let you know when)
4) Same again.

Was told it would be activated in around 15 working days, so we'll see.

Went for the 16gb package, with the Advantage home phopne thingy too to save a bit of extra cash.

dlofnep

1) Eircom
2) Online around this time, last year.
3) Unknown - It was a pre-order. My line was enabled when I received my modem.
4) The modem arrived 2 days after I ordered it online.

Venom

1) Netsourse
2) June or July
3) Via web/email
4) Took about 6 days and the Engineer sent out to hook up the line inside dropped in the modem and helped set up by BB.

Tivoli

1) utv
2) sept 03
3) jan03
4) 3 months

i had problems because i ordered eircon, then found out about utv so i cancelled eircon before it arrived and ordered utv. eircon went ahead and took the line for themselves and wouldn't realise it

podge3

1) IOLBB
2) 25/05/04 by phone
3) 8/06/04
4) Same day

No problems of any kind so far. Download speeds of around 55KB

sceptre

1) UTV
2)Start of March (the day they launched the new pricing structure), online
3)About 5 days
4)One day after

Finding the service excellent. And I'm hoping they haven't their traffic counter thingie working for billing yet as I may have gone slightly or dramatically over my limit last month.

tk123

Watch yourself with IOL BB cos they charged me and my friend from the time I rang in and signed up - not from my first connection 3 weeks later...they refunded the money without any probs after I called them thou....

Calibos

1-UTV
2-Online May 18th
3-not yet
4-not yet

WezzyB

1) IOL Broadband
2) 26/05/04 Online
3) Dunno
4) 08/06/04 Yesterday, I wasn't home so am getting modem today, the line should be activated hopefully!

Tazzle

1. Netsource
2. Tuesday evening of some week at the end of june 2003
3. Friday morning of same week
4. Monday of same week (yes i had the modem before i ordered)

karlh

Ordered off Eircom 3 weeks ago. Line passed test a week ago. Called them 4 times and now Im told it could be 14 days.

I was even understanding enought to try to buy a flat rate dialup for 9.99 to keep me going on the cheap with dialup. They couldnt sell me one because I have no account number yet......transferred to sales to get account number and....

'we cant give that out to you over the phone. will be with you in 3 days '...for a fcuking 8 digit number!!! from a 'phone' company...

all im saying is this better be worth it. 3 months free tho!

:rolleyes:

Scottish

I applied to UTV on the June 1st

The person I spoke to said that they are having realt trouble with Eircom, who are doing all of their own direct customers first, and pushing the other carriers customers to the back of the queue. The person I spoke to said that UTV and Esat have both complained about this to Comreg.

balkieb2002

Originally posted by balkieb2002
1) IOL Broadband
2) Did it by phone on wednesday (2nd june)
3) TODAY (9th June)
4)=

I have be in correspondence with IOL all week thru emails and this is in reply to the email i sent asking how long before i went active...

Good Afternoon,
I can confirm that your service has gone live today and your modem due for dispatch via SDS Distribution.
If you have further queries in relation to our products please visit our improved website and find answers to your questions
Right Now at http://bt-esat.custhelp.com/cgi-bin/bt_esat.cfg/php/enduser/std_alp.php.
Kind Regards,
Residential Sales
Administration
sales@iol.ie
1800-923-923 Esat BT

Edit::
Got the modem this morning and came here as soon as i got it set up!!

parsi

1) UTV
2) 3 June - online (orig by phone then online)
3) 11 June
4) Due 14/15 June

Boro

1) IOL BB
2) 6th of october 2003 (phoned to request form) sent off the form on 10th of oct
3) 17th of oct
4) 20th of oct

1) NTL 1mb
2) 17th of may 2004 (phone)
3) 19th of may 2004
4) 19th of may 2004

Got the iol in limerick and now living around kimmage (dub) for the ntl

Nietzschean

1) IOL BB
2) 31th of may 2004 (phone)
3) Still Waiting
4) Still Waiting

skibum

(1) IOLBB
(2) May 31, By phone,
(3) Still Waiting *
(4) Still Waiting *

*Many thanks for your email. We have an expected live date of 24th June
however it is possible that the service could go live prior to this date.
Your modem will be dispatched via SDS Distribution once the service is
active.

If you have further queries in relation to our products please visit our
improved website and find answers to your questions Right Now at
http://bt-esat.custhelp.com/cgi-bin/bt_esat.cfg/php/enduser/std_alp.php.

Kind Regards,
Residential Sales
Administration
sales@iol.ie
1800-923-923
Esat BT

That wasn't too bad, so I thought, then I received another email from ESAT :

Apologies, I have advised of the wrong date in my previous email, your
expected live date is 30th June.


Kind Regards,
Residential Sales.........

Little bit Pi$$ed off after seeing some quicker connection times on this thread.

Paul007

Looks like there is gonna be delays all round.

I got an email today from UTV saying my application will take a further 10 working days or more due to the huge demand since the 3 month trial offer.

I just hope after all this my line doesn't fail.

Ken McCarthy

(1) Eircom (Business Enhanced)
(2) June 8th, By phone,
(3) June 14th
(4) June 14th

My exchange (Fermoy) was only upgraded on the 7th so I am guessing that I was one of the first ports changed over, the other funny thing is that while I was expecting the exchange to go live soon I only found out by accident when showing the line test facility to someone else.

Once I received the DSL modem I plugged it in to the line just to set it up and was amazed that the DSL sync light came on, since then it's been 2Mbit all the way!

Tazzle

Close Ken!

blobert

1) IBB
2) Took about 2 Months with lots of angry phone class...

cmcquaid

iol
ordered 29/05
delivered 15/06

Nietzschean

Originally posted by Serialkiller
1) IOL BB
2) 31th of may 2004 (phone)
3) Still Waiting
4) Still Waiting

To update my status, rang esat today...
"You ordered? what order? i don't see no order"
so 2 weeks again i guess.....wtf like they can't even click the boxes in there??????

bmurphy8177

Well serialkiller, let me tell you somethng, you are not alone.
I rang them and they said the same thing to me. "We have no recored of you application".

I have now emailed them twice and have heard nothing back.
I am not bothered bout the fact i dont have broadband yet. What bothers me is nobody in there seems to know anything or be able to give people accurate information.