Comsumer Rights

T-b0n3

I purchased an audio 90 plantronics headset from PC World about 2/3 months ago.
The headset , at first was great , but now is not working correctly. I visted PC World to get a replacement , but they had no replacement in stock, so I asked for a refund which I was declined. They told me that it would be in stock in a week , rang them the other day and they still didnt have it , and no info on when they will have it.
If I remember bussiness studies class correctly , I am entitled to a replacement / refund / repair , or am I incorrect? I want a refund at this stage , what are my consumer rights here? I have receipt etc.

Cheers Adam

rob1891

you are right!

http://www.consumerassociation.ie/rights_knowrights.html

http://www.consumerassociation.ie/rights_retailers.html

b20uvkft6m5xwg

It should be covered under the 1980 Sale of Goods and Supply of Services Act.

See here on the ODCA website...
http://www.odca.ie/cfmdocs/c_query/elect.cfm

Given the facts you would appear to be entitled to a refund.

T-b0n3

They said somthing about the box/packaging etc. dont think I still have that. That matter?

And cheers for fast replys.

Adam

Pataman

The box is meerly the wrapping it came it, no material effect on your rights. Go back be firm, but nice and request your refund, you have been reasonable in waiting for a replacement, not your fault it is not available.

T-b0n3

Okay cheers for the help ;D

Adam