Clicksilver Pings

kin9pin

For well over a week now online gaming has been virtually impossible on Clicksilver, with pings averaging 150-250ms. I've had no luck phoning utv "support" as no-one ever seems to be available. I, along with other newsgroup users, have been raising this issue on the utvsupport ng, again without any answers.
Are there any Clicksilver customers out there that have managed to get any information about pings from UTV?

dub45

I am afraid that asking such a question is definitely a triumph of optimism over experience! :rolleyes:

kin9pin

Yeah I know, but what can I do?
UTV Support just seems to constantly brush this problem under the carpet and hope we forget about it.

mike65

Have you ben on the utv support newsgroup? The issue comes up every other day but no worthy response form UTV.

Mike.

kin9pin

Originally posted by mike65
Have you ben on the utv support newsgroup? The issue comes up every other day but no worthy response form UTV.

Mike.

That's why I started this. I've tried phoning, but just get sent around the houses. Just interested really to see if anyone......at any time in their life.....has had any kind of encouraging news from utv regarding pings.

PcP

Originally posted by kin9pin
Are there any Clicksilver customers out there that have managed to get any information about pings from UTV?

No, and complaining about it seems to be a waste of time/effort tbh.

dub45

At one stage a good while ago they seemed very interested and determined to fix it there were regular responses in the newsgroup and they regularly asked people to submit data but it just seems to have petered out.

After the last major outage ping seemed to improve remarkably which shows the system must be capable of it but now they appear to be worse than ever at times as you all know. It seems strange that they are not interested in getting it right as they must lose cusotmers over it.

ando

yes they do lose customers over it, i left Aggggeeeessss ago when I was on Isdn UtvIP. Supprised to see they still havent sorted it, it must be about 18months when I left them

kin9pin

Originally posted by PcP
No, and complaining about it seems to be a waste of time/effort tbh.

Why would it be a waste of time and effort? So we're supposed to just accept paying €45 a month for 56K pings are we?

For anyone who's interested, I just got off the phone to UTV support and was told that maintenance will be carried out sometime in the next 2 days (probably on Monday so we can have another gaming-free weekend!). This maintenance is apparently not related to the email notification sent a couple of days ago.

jonski

Charles just posted in newsgroup

>>I've just got conformation that a substantial bandwidth upgrade has been
planned and it due for completion imminently. This upgrade is expected to
address the increasingly poor ping times reported here and through the
support team, it is also expected to address the reported '8 minutes pause'
issue.

I will post updates as I get them.<<

Bit late for me but the rest of ye might benefit .

John.

kin9pin

wooohoo, thx Jonski. I'm in work so can't access the ng.
It's a pity the "substantial bandwidth upgrade" will probably only restore utv pings to their "Eircom + 20/30ms" standard.

Oh, and good luck with the new isp. It's nice to see one of us get out alive!

andrew163

if its even switched on yet, it seems to be working nicely at the moment...

42ms average to jolt.co.uk

Stephen

sweet.

haven't been able to play UT2004 for the past two weeks, it better be fixed for the weekend!

Sully

Im on the 56K (UtvIP XL) at the moment and find the service very good. Iv always found that support has been good, maybe because I wont let problems be "ignored" and keep pestering them. I soon hope to get broadband but I am worried about the download caps set and the upload speed is poor. I plan to say it to them, but I doubt such an issue will be read into much. However, I am a very good customer and always recommend people to them. Hearing there poor pings puts me off getting broadband but I plan to say it to them soon.

Iv spoke to Charles on several occasions and a guy called Stewart who was always willing to help. I may being this issue to there attention and see what I can find out.

And btw, whats the newsgroup URL?

- Sully

jonski

Originally posted by Sully04
Im on the 56K (UtvIP XL) at the moment and find the service very good. Iv always found that support has been good, maybe because I wont let problems be "ignored" and keep pestering them. I soon hope to get broadband but I am worried about the download caps set and the upload speed is poor. I plan to say it to them, but I doubt such an issue will be read into much. However, I am a very good customer and always recommend people to them. Hearing there poor pings puts me off getting broadband but I plan to say it to them soon.

Iv spoke to Charles on several occasions and a guy called Stewart who was always willing to help. I may being this issue to there attention and see what I can find out.



- Sully

Above = me 12 months ago

If you plan to play FPS games online stay away , if not sign up


news.utvinternet.com

dub45

Originally posted by Sully04
Im on the 56K (UtvIP XL) at the moment and find the service very good. Iv always found that support has been good, maybe because I wont let problems be "ignored" and keep pestering them. I soon hope to get broadband but I am worried about the download caps set and the upload speed is poor. I plan to say it to them, but I doubt such an issue will be read into much. However, I am a very good customer and always recommend people to them. Hearing there poor pings puts me off getting broadband but I plan to say it to them soon.

Iv spoke to Charles on several occasions and a guy called Stewart who was always willing to help. I may being this issue to there attention and see what I can find out.

And btw, whats the newsgroup URL?

- Sully

Unfortunately UTV are not very worried about 'very good customers' at this stage. You wont be saying anything new to them or that they have not read a zillion times in the newsgroup.

andrew163

oh what a surprise...

C:\Documents and Settings\Administrator>ping jolt.co.uk

Pinging jolt.co.uk [195.149.21.11] with 32 bytes of data:

Reply from 195.149.21.11: bytes=32 time=157ms TTL=55
Reply from 195.149.21.11: bytes=32 time=204ms TTL=55
Reply from 195.149.21.11: bytes=32 time=172ms TTL=55
Reply from 195.149.21.11: bytes=32 time=172ms TTL=55

Ping statistics for 195.149.21.11:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 157ms, Maximum =  204ms, Average =  176ms

:rolleyes:

that was a few minutes ago..it seems to be going up and down alot.... its also happening to someone on the newsgroup.

*SIGH* <stuck-up posh voice>i grow weary of this charade</stuck-up posh voice>

Sully

I think a moderator should merge all the UTV "bitch" topics, complaints etc. to one post. I mean, there all over the place when one post should do.

Just a thought...

- Sully

dub45

Originally posted by Sully04
I think a moderator should merge all the UTV "bitch" topics, complaints etc. to one post. I mean, there all over the place ...............



- Sully

Just like the pings themselves!



:rolleyes: