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My DSL Timeline (Esat Business)
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13-07-2004 9:19pm#1Join Date:Posts: 26422
Well I've finally got my DSL! 1MB for the price of 512K from Esat Business for a 1 year contract (I got it *just* before the new offer went live)
So this is the timeline from order of PSTN line to getting DSL today.
May 14th
Ordered my PSTN line from a EirCON store, they asked for a photo ID and they photocopied it, thats about it
May 17th
Got a phonecall from a EirCON engineer, set the time the next day for installing the line, Eng showed up on time
and he had phone trying to get the cable through solid concrete.
May 19th
Requested order forms from Esat Business, even though my line wasn't showing up able for DSL yet I still want to make a good start.
June 1st
Phoned Esat just to check on prices and some details, at this time they advised me there were (at the time) running a one week offer offering 1MB for the price of 512K and a 1 year contract, I jumped at the offer and filled out the forms and faxed them to Esat.
Esat contacted me the next day and advised me they received my fax, they also advised me they needed to run a credit check and this would take 24hrs
I was advised the next day I would need to send them a deposit.
June 8th
Sent the deposit to Esat, they advised me the next day the order had been sent to EirCON.
They advised me it would take approx 30 days for my order to go through :mad:
During the month I checked with Esat to see what the story was with my line and they advised me that EirCON told them that the latest they'd finish the work was the 13th July.
July 12th
I finally got myself a DSL router, connected it up and saw that I had a upstream & downstream (1MB/256K
) so I e-mailed Esat asking for DNS settings etc.
July 13th
After several e-mails back n forth from Esat's Sales department, who at first though I ALREADY had my DSL modem and my order was finished?!? Then they told me that they'd arrange for a Eng to be sent out with my DSL modem and he'd have the settings, then they finally gave me a static IP address.
I contacted the tech dept who asked for the IP and found my account they then gave me DNS settings, the tech gave me some crazy VPI/VCI number and did'ent give me a gateway IP and seemed unsure of what to give me which wasn't very reassuring but none the less I managed to sort things out on my router.
My thoughts on this are very mixed, as I type this I'm very happy I finally got my DSL line and its working a treat
The delay on my DSL line I could live with but as I hate EirCON with a passion I'm going to say its there fault (yes I know, Esat properly had alot to do with it)
Esat should make it much much easier to send settings out to customers, they should be able to auto-close the order so it'll e-mail out the settings to the customers e-mail address regardless if a engineer has been arranged to give the customer a DSL modem.
None the less with the big delay and other little issues I'd still rather get DSL from Esat then get a capped product elsewhere 0
Comments
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Took a little longer than with me (i got mine in just over a month, 1 day over to be precise, however engineer who installed said it sometimes took up to 3 months).
The service i have found to be excellent with only a week of 5 min cut outs (about 1-2 every few days. around same time IOl was almost totally down).
Id highly recommend this service now that he price is 47+vat for basic.
Enjoy 0 -
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Join Date:Posts: 26422
Originally posted by oscarBravo
What new price packages? I still see €340 for 2M/256k on their website.
You did'ent look hard enough
http://www.esatbt.com/ie/broadband/offer.html 0 -
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