Why are people so ignorant? (staff and customers)

RuggieBear

regeneration wrote:

and I do remember some members on Grafton street being smart-arsed about me being a student and getting my 10% reduction.

I never knew there was a student discount :eek:

regeneration

pekelly wrote:

I never knew there was a student discount :eek:

Actaully, I dont think they do, I think I was asking for one, or if they had one, and they started taking the p*ss.

sam_hain

Originally Posted by pekelly
I never knew there was a student discount

There used to be a student discount in Grafton St but they stopped it. Originally there was, then there wasn't, and then it was brought back in to cause trouble with the other stores cuz the manager in question wanted to boost his sales to beat the other stores and not look too bad. But something happened and it was soon stopped.

RuggieBear

Well, that alright! Jesus, bloody games are expensive enough without realising that i could have been saving money!!!

regeneration

pekelly wrote:

Well, that alright! Jesus, bloody games are expensive enough without realising that i could have been saving money!!!

So long as you can afford the government stamp duty (every 2 months I think), there's no reason not to get a credit card and then get your "luxury" items (music, DVDs, games) online where you're saving a packet.

RuggieBear

regeneration wrote:

So long as you can afford the government stamp duty (every 2 months I think), there's no reason not to get a credit card and then get your "luxury" items (music, DVDs, games) online where you're saving a packet.

Oh that's what i do now that I'm old enough for a credit card!!! Think i spend about €300 a month online....

p

flogen

ah, jesus... sam_hain, my old partner in crime

As both sam and rainbow have pointed out, this manager is a complete tool. A useless tool, like a glass mallet.

Anyway, in my time at Game, I did my best to be polite and helpful, because most customers were nice. There were regular customers (one in perticular) who was a complete dick, and he was treated with little respect by the entire store, mainly because he was the same to us. If a customer got bitchy with me, I wouldnt go ape, but I wouldnt give them any more time than I had to. And I'm sure I had my moments where I wasnt in the mood for customers (for whatever reasons). Apologies to all who may have been said customers, but as I said, i did do my best!!

and yes, rainbow, dealing with the super game geeks is so annoying... you dont get alot, but I always hated the ones who came in just to boast about their PC rig... just buy the damn game and put that money to good use, I dont care how hi-tech your setup is.

flogen

Q_Ball

sam_hain wrote:

Originally I came here cuz I heard that there was a posting a while back slating one of his decisions to advertise something, but I can't find it anywhere. Do you know where is is? It's to do with a poster in the window.[/QUOTE

It was tomb raider angel of darkness wasn't it?

Yeah the GAME store i worked in was very much the case of managers and staff getting on really well together, and the store was the better for it. I worked out in grafton street once and i swore i'd never do it again.

I had something to say, i just forgot what it was :mad:

sam_hain

I think it was the tomb raider poster or else it was to do with the game boy advance sp. Do you know where the post is?
I agree with you Q_Ball when you say that some of the stores are nice but the grafton st one is just hell to work in because of the managers. I have worked in all the stores in the city center and have been other stores around the company. It would be interesting to know if both you and Rainbow_Kirby are still with the company. I have a feeling I know who you are and as for flogen, keep it real my friend.

Venom

Iv always found the grafton street branch to be fine. Im not really a browser type customer and only tend to go in when I know a game has been released. Needless to say my only contact with staff members would be "Do you have any copies left of game X" if I cant finf any on the shelf.

SheroN

You're getting too old for this game playing milarky venom my friend.

ChipZilla

Zhane wrote:

i went into my local game shop today and i asked your one at the counter if shes taking pre-orders on The Sims 2, and she looked at me like as to say 'Who are you to ask?' then she said 'No, its not being released till after Christmas' now this is compleat bullsh!t, its being released September 17th. and i mummbled that to my friend who was with me but also loud enough for that snotty cow to hear me.

BTW who else is getting this game?

You mumbled to your friend? Forget mumbling. This kind of nonsense helps give these assholes the ideas above their station that lead to them treating you like dirt. They're there to serve you, the customer. Not to get a buzz from being ignorant to customers. It's a bad situation considering 49% of Irish workers are in the service industry.

Get some balls and tell her "No. F**k you. You're wrong. Got anybody here who actually knows what they're talking about?""

koneko

They're not all bad. There's a few lads in my local Game that seem dead sound, gamers too.

evad_lhorg

The only shops where id find this to be isin guitar shops. ****in bastards they are. minus one or two that is.

I find game on grafton street and dawson street to be really helpful. i wouldnt have a gamecube or metroid prime or viewtiful joe if it wasnt for them. I asked questions they gave me honest civilised answers and they were talking to me as if I was their friend.I asked four of the staff which console they reccommended me buying. Iwas already swaying towards the cube cause I love nintendo but they gave me the final push. 3 out of the 4 staff reccommended me the cube and one the xbox yet the majority of people own ps2s. i trust these people because they all onwed each console and the 3 cube reccomenders had twice as many gamecube games than xbox or ps2. and the games they reccommended were amazing. I asked one shop assistant"so is metroid prime really as good as its made out to be cause theres nothing about it I can see that looks exciting"(just from screenshots and the likes) and he was answering me and another shop assistant overheard my question and said "are you mad! Its the best game on anyt of the three consoles and they both agreed (they also said halo was tied 1st) andwhen i bought it i realised what it was all about.

thats just the grafton street and dawson street shops though. I find henry street and tallaght to be crap. the gamestop shops are real helpful too imo.

Stark

Can understand staff members being stressed. Can't stand ones who put you down though - "No sorry I don't think we stock THAT".

rainbow kirby

sam_hain wrote:

It would be interesting to know if both you and Rainbow_Kirby are still with the company.

yep.
still working away... 14 months there now.

Blitzkrieger

People are assholes - deal.

I think it's a cultural thing. We can't seem to get the idea into our heads that you can serve someone without being a servant. In Ireland being a waiter is something that's looked down on. Working in a shop? Forget it.

When I used to work behind a counter I was an absolute ****. I worked long hours for low pay. People assumed I was an idiot and showed no manners or respect. I'd have needed the patience of a saint to smile and be helpful.

Moronic snobby cow : "I'm never coming in here again!"
Me : "Thank ****, 'cause I was going to kick you out anyway!"

I'm a big hypocrite cos I tend to largely ignore shop staff. I'm always polite but it you asked me what the person who served me breakfast was wearing.....

Slutmonkey57b

Bottom line when dealing with service staff is first impression. If the first impression you make is negative, you'll get a snotty reaction, because service staff are always hyper-sensitive to people who look down on shop workers - and so they should be.

Starting your first sentance with "Excuse me..." works wonders.

I remember when I first started working in a fast food joint late at night, the attitude of the people at the counter at 2am. I couldn't get over the fact that drunken retarded irish people who I would consider to be technically sub-human on their best day actually looked down on people who worked in somewhere like mcdonalds. They actually used to complain about their food, as though it wasn't up to scratch. The temptation to say "WTF? You're standing at 2am, drunk, on a Thursday, eating mechanically recovered 'meat' and COMPLAINING? Do you know I wouldn't even come in here, much less eat this crap? And you look down on US?" was overwhelming, but I am proud to say I never did.

sceptre

regeneration wrote:

So long as you can afford the government stamp duty (every 2 months I think), there's no reason not to get a credit card and then get your "luxury" items (music, DVDs, games) online where you're saving a packet.

40 euros once a year (in April).

ChipZilla wrote:

You mumbled to your friend? Forget mumbling. This kind of nonsense helps give these assholes the ideas above their station that lead to them treating you like dirt. They're there to serve you, the customer. Not to get a buzz from being ignorant to customers. It's a bad situation considering 49% of Irish workers are in the service industry.

Get some balls and tell her "No. F**k you. You're wrong. Got anybody here who actually knows what they're talking about?""

Agreed. If I knew that I was correct and she actually was ignorant, I'd have run with "It's being released September 17th you idiot"

I'm sorely tempted to take slutmonkey's baton and run with the two years I spent part-time in a takeaway at home. The idiots who came in on a Sunday night (farmers night out as it happens) regularly asking the poor girls (some of whom were younger than me - I was in either of my first two years in college, at the same time my girlfriend was 16 when she was working there[1]) if they had any auld breashts. Hilarious, idiots. The stupidity of weekend alcoholics I could take (some of them were stupid before they started the first pint that evening), it was the leering at minors by 40-year olds that got on my wick. Probably more than anything else, it was my time there that made me cynical about stupidity.

Ah, you get the idea. I've never worked in a game store.


[1]Before anyone calls me a cradle snatcher, we didn't start going out till I was 24 and she was 23. And no, we didn't meet in a greasy chipper. We met in a field in the arse-end of nowhere when I was 15. So there. And she's always been three days inside my "eighteen months younger than me" limit.

RuggieBear

sceptre wrote:

it was the leering at minors by 40-year olds that got on my wick.

Actually that was something that used to drive me mad as well. I was packing shelves in Superquinn and one day, i had one of the casuals facing off one of the lower shelves for me. Anyway she was on her kness doing this shelve and this old man walked up beside us and then leering at the 16 year old girl says " Oh i bet you just love been on your knees for your boyfriend..." and walked off. She burst into tears. I told him to go away and then went to one of the managers and told him what happened. The old man was escorted from the shop and wasn't allowed back for as long as i can remember...

Actually, i was in Game on Dawson St the other day and one of the guys (quite a Big fella) there was really nice and helpful when looking for a game for me. Anyway, I was very impressed.

p

sam_hain

Hey Im not saying that all the staff in Game are bad, in fact the staff in Dawson St and the majority of the staff in Henry St are really nice, it's just the manager in Grafton St is git. And anyways Grafton St's branch is closing down soon so I would advise people to start getting a custom to the other stores.

flogen

ChipZilla wrote:

You mumbled to your friend? Forget mumbling. This kind of nonsense helps give these assholes the ideas above their station that lead to them treating you like dirt. They're there to serve you, the customer. Not to get a buzz from being ignorant to customers. It's a bad situation considering 49% of Irish workers are in the service industry.

For some reason my earlier reply to this disapeared....
anyway, I was just saying how I agree totally with Chipzilla, that not saying anything wont improve service. Just ask for a manager if you get cheek like that, or even tell them what you think. I wouldnt stand for that 'who are you to ask' crap, thats for sure.

I think a bad mix in a computer shop is a game geek (i mean total gamer, a real purist), who works in a shop. Sure its good for staff to know their stuff, but when they start looking down on others for not knowing as much, it just leads to bad service (a comic book store guy kind of situation )

I wonder if (and hope) Gamestop will open when Game are now... would be a nice little dig at them... but most game staff are really sound, as sam_hain said. I got on with them all (bar one or two), including the ones I may have only worked with for a day or two due to a lack of staff in a perticular shop etc.

flogen

stormkeeper

pekelly wrote:

Actually that was something that used to drive me mad as well. I was packing shelves in Superquinn and one day, i had one of the casuals facing off one of the lower shelves for me. Anyway she was on her kness doing this shelve and this old man walked up beside us and then leering at the 16 year old girl says " Oh i bet you just love been on your knees for your boyfriend..." and walked off. She burst into tears. I told him to go away and then went to one of the managers and told him what happened. The old man was escorted from the shop and wasn't allowed back for as long as i can remember...

Serves him right to be honest. I've worked in Superquinn for 3 and a half years, and I can fully understand the kind of crap that goes on there. I find as well as the 1% that give you hassle, you find people get in a huff when you tell them the shop is closing, and they enter 5 minutes BEFORE the shop closed! That really pissed us all off... We have worked for at least 6 hours, and we have to stay and cleanup, we want to get out already! :mad:

Sorry, I'm reliving those bad days ^_^;;;

I'm also reminded of the conduct of one of my former co-workers... I had to give out a few hundred points over how she treated a customer...

RuggieBear

Kennett wrote:

Serves him right to be honest. I've worked in Superquinn for 3 and a half years, and I can fully understand the kind of crap that goes on there. I find as well as the 1% that give you hassle, you find people get in a huff when you tell them the shop is closing, and they enter 5 minutes BEFORE the shop closed! That really pissed us all off... We have worked for at least 6 hours, and we have to stay and cleanup, we want to get out already! :mad:

Sorry, I'm reliving those bad days ^_^;;;

I'm also reminded of the conduct of one of my former co-workers... I had to give out a few hundred points over how she treated a customer...

Have to say tho I always tried to work in Superquinn "By crowning the customer"!! And by god did have to put up with some amount of abuse from managers and customers. Didn't mind the customers but the managers really went on little ego trips with us. I remeber having to clean toilets and vomit and once i even had to clean the deep fat fryer used for the donuts... :eek:

But what i remember most was the crassness of some of the mangement...one thing stads out:

I was there when i got my Leaving cert results....the manager called all those who got results into his office individually,congratulated us (which was nice) and then asked how many points we each got. So of course we all told him in the privacy of the office.....an hour later, hasn't he only gone and put all our results up on the main notice board...it doesn't help you fit in among your peers when you have got 200 points more than the next highest...everyone took to slagging me for the rest of the summer. oh the fun!!!!

p

stormkeeper

Thankfully, all I ever had to clean was the canteen, the floors around the checkout areas and the tills, as well as packing and scanning, and stocking the odd shelf... That's about it.

Thems were the days :rolleyes:

*curls invisible beard*

I feel your pain. I know all too much about grafton street. And working there

rainbow kirby

Join the GAME employees support group now!

RuggieBear

rainbow kirby wrote:

Join the GAME employees support group now!

LOL

I think you guys need your own forum

What are the perks of working for GAME?

p

rainbow kirby

Staff discount, but that's about it.
We're planning to have a Halo party after work the day Halo 2 comes out, which sucks for me because I've only ever played it once...

RuggieBear

rainbow kirby wrote:

Staff discount, but that's about it.
We're planning to have a Halo party after work the day Halo 2 comes out, which sucks for me because I've only ever played it once...

Well at least it's better than a poke in the eye....

Is halo2 still not out. I thought i saw a video for that 6months ago....