vodafone website

clint_silver

Does anyone have the answer to why the vodafone.ie website is and has been for as long as Ive been connecting to it, the slowwwwwest website on the internet.

Ok, you get the frontpage quick enough, but trying to check emails or send texts is a disaster.
I get slow times whether Im in the office on a 100mbps or at home on a 48kbps landline. Is it just me? Surely not.

At the moment I have a login page trying to get on for over 5 minutes. NOT HAPPYYY!!!!!!! :mad:

jesus_thats_gre

There was issues with it previously but from experience I noticed they had been addressed in recent weeks..

Might just be a temp thing :dunno:

seamus

It's been having a few issues today and yesterday, but over the last few months, the service is far better than it used to be.

briano

The Vodafone website is the bane of my life. Its sooo slow and for some reason the email windows (which are horrible forced pop-up things anyway) won't work in Opera.

I hate it

clint_silver

I rang them to give out hell as I was absolutely steaming yesterday. A very cold sounding service person came on and put me on hold 2-3 times while she checked with the web service guys who "dont take calls". Im not surprised theyed be on all day.

Anyway, she said everything was fine from their end. And why wouldnt it said I, theyre probably sitting beside the bloody web server. But then she said for them to test my account theyed need my username AND password. Over the phone! How unprofessional is that? I said I wasnt comfortable giving them my pw and I'll just have to suffer their crap service if asking for a users pw over the phone is the best fault finding method they have. I made her promise to tell the IT manager that I thought their web site was just about the worst website for response times Iver been on.
I could get on to a malaysian donkey porn site with quicker response times but thats neither here nor there. (fact)


based on the other guys comments here on slow times supposed to be fixed I'll monitor it over the next few weeks to see if theres any improvement.

seamus

Originally posted by clint_silver
I rang them to give out hell as I was absolutely steaming yesterday. A very cold sounding service person came on and put me on hold 2-3 times while she checked with the web service guys who "dont take calls". Im not surprised theyed be on all day.

The web team wouldn't take calls from customers because it's not in their job description. They'd be hired to do web development, not troubleshoot issues with customers.

Tbh it sounds like an issue on your end, as it's been running fine for me. Perhaps your machine or browser has issues with SSL, which is what you use to browse the whole time you're logged in.

As for your username & password over the phone, well it's a non-issue really. There's nothing they can do to your account in MyVodafone that they can't do from their own system, without your username and password.

jesus_thats_gre

Originally posted by seamus
As for your username & password over the phone, well it's a non-issue really. There's nothing they can do to your account in MyVodafone that they can't do from their own system, without your username and password.

I think he would prefer it to be sent over email

Big Nelly

Have been using the web site for a gud few years now....mainly for free txt messages and a few months ago it was terrible...I complained then thru email and they said they where working on the problem......in the last month or 2....cant remember when original problem was......it has been fine......using LAN at work or BB at home it is flyin

Cna be a bit slow if using a 56K connection on the laptop but everything is slow with 56K:p

GenericName

I've experienced all the problems you're talking about but not for a couple of months to be honest. The webmail set up is still horrendous I'll agree.
It's a servlet/jsp web server so every time they restart the server every jsp page has to be recompiled (as they are viewed). So if you're the first one the use webtext after a restart for instance you're gonna be waiting.
I think they restart quite often so that could be the issue?

jessy

50.6Kbs connection
I’ve hade no problems with it, for me it’s faster than o2. Although 2 days ago I couldn’t login to either.

Just out of curiosity has any one had any trouble with an oceanfree or IOL email account? (With mine it doesn’t let attachments through, even though there’s loads of space in the inbox)

bmm

Terrible problems with Vodafone Email & logging into MyVodafone.ie, It's slow all weekend and most of today as well. Not to mention that this service has been slow and unreliable for years.

The guys maintaining this service should be sacked :mad:

Everyone that uses this service knows it's crap, but it's difficult to move your email address when all your contacts have it.

Somone has also managed to get a hold of my password and hacked my account!

I feel the whole service has been compromised as there is also buckets of spam going thru it and coming from it!

It's a disgrace for Vodafone to be associated with this service.

Could more people please complain here and maybe something will be done?:(

Does anyone have the background on this and who the boss is?

detritus

Sites have problems, thats for sure, there have been a lot of changes to the Vodafone site to respond to customer issues lately and the service should already have improved considerably for customers. There was a hiccup over the weekend (some might call that an understatement) however things should be recovering.

Equally, webmail had problems back in May, but it has certainly behaved much better since.

Sorry to hear about the bulk of spam you are getting, unfortunately, due to the nature of email, if someone decides to add your email to the bulk spam lists then there is little any of us can do about it. That has nothing to do with Vodafone and can happen to any email account.

To reduce the bulk of spam, Vodafone (like thousands of other companies) participate in a number of RBL (realtime blacklist) checks to attempt to reduce the volume of spam out there, its not perfect but it does stop known sources of spam before it gets into the systems.

Before you go and decide that Vodafone are scanning your mail, they are not. The RBL checks the remote IP address of the SMTP server attempting to deliver mail, if they are on a blacklist then we reject it. If we end up rejecting 'legitimate' email then its up to that provider to remove themselves from that list, it wont be just Vodafone that bans them.

I would encourage feedback to Vodafone via customer care for an opt-in spam filter.

You of course can change your password at any time, choose a strong password (alpha numeric, upper case, lowercase, you name it) to put your mind at ease about someone gaining unauthorised access.

Apart from sacking, what else would you suggest?

seamus

bmm wrote:

Somone has also managed to get a hold of my password and hacked my account!

Not really vodafone's problem, and the facility is there to reset your password and recover your account.

I feel the whole service has been compromised as there is also buckets of spam going thru it and coming from it!

Again, not vodafone's problem. You can send an email that purports to be from any email address on the planet. If you don't believe me, I can send you an email from bill.gates@microsoft.com as proof (and I don't work for microsoft). Vodafone's email servers do not allow relaying of spam.

Could more people please complain here and maybe something will be done?:(

How about you go to another provider, take your number with you and when they ask why, tell them "because your website is ****". Complaining won't do a whole lot of good: The vodafone.ie website does not constitute part of your service agreement with vodafone, and as such vodafone has the right to bring it up or down as they wish without prior notice. While this may not be right, it's perfectly OK.

FWIW, the site was much worse about 4 years ago. Now it's generally OK, though sometimes late at night they disable login while they do work on it. The problems its been having today I haven't seen in at least 6 months.

bmm

detritus wrote:

I would encourage feedback to Vodafone via customer care for an opt-in spam filter.

I attempted to email some feedback when i logged into MyVodafone today but when i click on "Contact a customer service representative by email" i get an error "Mandatory fields are missing and your request could not be processed." on a pop up window. Why is this not suprising?:rolleyes:

BTW, would you like to give us a heads up on what happened over the weekend? Accountability and integrity and all that? I hear other vodafone internal systems also went down? Were you guys hacked?

detritus

Doh! Im sure that 'these things happen' isnt much consolation. Hope to get that resolved soon.
Update> fixed now, really, honestly, we aren't out to get you.....

No big conspiracy or cover up over the weekend, just a software release.

if you must know, we've just launched a new service for prepaids to register for bonus topups, revamped webtext... you really want me to go on?