norton going away

griffdaddy

norton doesnt start up automatically anymore when i log in and when i try and turn it on it closes itself after a few seconds, also my msn messenger is working. any ideas?

therecklessone

griffdaddy wrote:

any ideas?

http://www.symantec.com/techsupp/

Fenster

Hmm, it could be its telling you that you need less bloated anti-virus..stuff.

Kappar

I had the same thing a while ago, it turned out to be a virus.

What I done was to alt+ctrl+del it and close one thing at a time till I found out what was causing the problem and then told Norton it was a virus and I quarantined it and submitted it to Norton and in a few days they sent me a message the
at the found a Virus in the file I submitted.

griffdaddy

its turned out to be a trojan horse called optixpro or something

naitkris

best solution(s) i can think of:

- boot to Norton CD (burn a backup copy with latest virus definitions if possible) and do a DOS scan and try and remove that virus that is messing with Norton...
if that doesn't work:
- format hard drive and reinstall Windows, as if your virus scanner has been down a while and you've been online a good bit, chances are your PC could be riddled with other infections as well and a clean install will remedy all your problems providing Norton and the latest virus definitions are the very first thing you install after reinstalling Windows...

griffdaddy

ok reg-editing and a full scan with trend online scan sorted things out. i'm kinda pissed off with norton though, i have anti virus and internet security fully updated and running and it still got in, despite the fact that the symantec website is where i got my info on the virus