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Esat Contract?

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  • 31-08-2004 5:14pm
    #1
    Mr Burns
    Closed Accounts Posts: 119 ✭✭


    I signed up to esats internet/calls bundle dealy in April. To date I have not received a bill from them. They have not yet sent me a contract to sign or a DD mandate. Can I back of a contract that they have not given me the terms & Conditions etc?

    Is a DD without a signature valid?

    Thanks

    Burns


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    #2
    Sleipnir
    Registered Users Posts: 5,514 ✭✭✭Sleipnir


    the bank can't authorise a DD without your signature. However, that doesn't neccessarily mean that you won't have to pay for the calls you made.
    Not at all.....


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    #3
    JTMan
    Registered Users Posts: 5,540 ✭✭✭JTMan


    Esats billing strikes again.
    This has happened to 100's of people with Esat before. One person got a bill the size of a parcel after 1 year.

    Call Esat BT on 1904 and sort it out before the bill gets out of hand.


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    #4
    Mr Burns
    Closed Accounts Posts: 119 ✭✭Mr Burns


    Sleipnir wrote:
    the bank can't authorise a DD without your signature. However, that doesn't neccessarily mean that you won't have to pay for the calls you made.
    Not at all.....
    They have taken €55 without sending a bill or me signing the DD mandate.


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    #5
    Tom Dunne
    Registered Users Posts: 23,212 ✭✭✭✭Tom Dunne


    Sleipnir wrote:
    the bank can't authorise a DD without your signature.

    They can actually. I set up a direct debit with Eircon over the phone, without need for signing anything, and they have begun siphoning money from me. A verbal instruction is now all that is required (seeing as they record all phone conversations).


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    #6
    Our man in Havana
    Closed Accounts Posts: 29,476 ✭✭✭✭Our man in Havana


    tom dunne wrote:
    They can actually. I set up a direct debit with Eircon over the phone, without need for signing anything, and they have begun siphoning money from me. A verbal instruction is now all that is required (seeing as they record all phone conversations).
    Can't you still go into the bank and cancel the instruction?

    I don't see how they can hold someone to a contract if they have not recived a copy of it. Cant read out all the terms and conditions over the phone.


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    #7
    Ruu_Old
    Closed Accounts Posts: 36,634 ✭✭✭✭Ruu_Old


    beware of Esats "contracts", signed up with them for Netsmart. They never sent a bill or took anything out for months (i dont have time to check my statements, but why should i anyway?), then call up one week to tell me a 600 euro bill is making its way out to me. They claimed a technical glitch happened which was why no money was debited and wanted full payment.Morons!


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    #8
    Tom Dunne
    Registered Users Posts: 23,212 ✭✭✭✭Tom Dunne


    Bond-007 wrote:
    Can't you still go into the bank and cancel the instruction?

    I don't see how they can hold someone to a contract if they have not recived a copy of it. Cant read out all the terms and conditions over the phone.

    Absoloutley.

    I think the direct debit would be technically different from the contract, but I agree, they can't hold you to a contract you haven't signed or seen, but they can set up a direct debit.


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    #9
    Victor
    Registered Users Posts: 78,371 ✭✭✭✭Victor


    tom dunne wrote:
    I think the direct debit would be technically different from the contract, but I agree, they can't hold you to a contract you haven't signed or seen, but they can set up a direct debit.
    The probably have their T&Cs on their website.


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    #10
    Mr Burns
    Closed Accounts Posts: 119 ✭✭Mr Burns


    tom dunne wrote:
    Absoloutley.

    I think the direct debit would be technically different from the contract, but I agree, they can't hold you to a contract you haven't signed or seen, but they can set up a direct debit.
    What I am going to do is this:

    1. Cancel the DD
    2. Change phone over to UTV, seeing as ESAT cant enforce a contract that I haven't signed or given a copy of.
    3. Pay esat for what calls I made but they can whistle for any contract.

    Any flaws in my plan?


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    #11
    Our man in Havana
    Closed Accounts Posts: 29,476 ✭✭✭✭Our man in Havana


    Victor wrote:
    The probably have their T&Cs on their website.
    I doubt that would hold much water in court. Even eircom send you out an agreement to sign setting out the T&C's. If Mr. Burns never received same or signed a copy, I dpn't think that they can enforce a contract.


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