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eircom: get the finger out

davewcelbridge · 2004-09-17 17:14:14

I'm am really annoyed at eircom atm. i cancelled my free UTV Trial to go with eircom BB cos they didnt want 99euro of bloodmoney. So i ordered eircom afterwards, over two weeks ago. I rang to check the status of the order and still it is not in the system even, which means my 10-15 working day lead time has not even begun…

17-09-2004 6:14pm

#1

davewcelbridge

Closed Accounts Posts: 8 ✭

Join Date: August 2004

Posts: 7

I'm am really annoyed at eircom atm. i cancelled my free UTV Trial to go with eircom BB cos they didnt want 99euro of bloodmoney. So i ordered eircom afterwards, over two weeks ago. I rang to check the status of the order and still it is not in the system even, which means my 10-15 working day lead time has not even begun yet. This is insane and unnacceptable. I complained to eircom complaints who were extremely unproffessional, obviously all the trainees go to complaints first, and to comreg. neither eircom, nor comreg have returned my calls.
i also got the usual "my supervisor is in a meeting at the moment" routine. anyone else have similar or same experience.
I'm gonna seriously injure the next eircom staff member i meet.

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#2 17-09-2004 6:34pm

Tom Dunne

Registered Users, Registered Users 2 Posts: 23,212 ✭✭✭✭

Join Date: May 2001

Posts: 21052

davewcelbridge wrote:

I'm am really annoyed at eircom atm. i cancelled my free UTV Trial to go with eircom BB cos they didnt want 99euro of bloodmoney. So i ordered eircom afterwards, over two weeks ago. I rang to check the status of the order and still it is not in the system even, which means my 10-15 working day lead time has not even begun yet. This is insane and unnacceptable. I complained to eircom complaints who were extremely unproffessional, obviously all the trainees go to complaints first, and to comreg. neither eircom, nor comreg have returned my calls.
i also got the usual "my supervisor is in a meeting at the moment" routine. anyone else have similar or same experience.
I'm gonna seriously injure the next eircom staff member i meet.

You should let the guys over at Ireland Offline know - they want to gather as many stories like this as they can. It's here Look for the thread titled "Broadband horror stories - we want to hear them".

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#3 21-09-2004 11:59pm

davewcelbridge

Closed Accounts Posts: 8 ✭

Join Date: August 2004

Posts: 7

thanks. i copied my story over there with an update as well. Its in the braodband Horror Story section.

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