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Big Problem

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  • 30-09-2004 10:35pm
    #1
    Fighting Irish
    Registered Users Posts: 7,065 ✭✭✭


    Im a pre-paid meteor customer and i bought 10 euro cred yesterday for downloading a few games and wallpapers off a free wap site(only charge is gprs charges etc) yesterday i noticed that meteor wasnt charging me anything for downloading anything my credit stayed the same then today i look and ive no credit left now this is fare enough but i checked and i am overspent by 19.80e
    Can anyone give me any advice on what to do or what to say when i ring meteor, cos fair enough i wasted my cred but my phone is prepaid so you shouldnt be able to overspend!!!!!!!!!!!!!!!!!!!!


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    #2
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    Was your phone roaming on O2's network when you did this? It takes longer to update your balance when using O2 and as a result you can overspend.

    Basically, next time you top up with €20 you'll only have 20c left to use! There's probably nothing you can do about it I'm afraid.


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    #3
    BigMoose
    Registered Users Posts: 1,211 ✭✭✭BigMoose


    Presumably you could sod it and buy a new SIM. Bit extreme to change your number every time you over spend by 20 quid but there would be sod all they could do to claim it back. Other than that, Karsini is right and next top up will be dissapointing.


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