return policy (3G store?)

Placebo

i just got a phone(today),
came home, opened (didnt register etc)
dad got me one - told me after i opened this.

is it possible to return ?

byrnenj

probably...i think it's within your consumer rights....why don't you ring them and ask?

tipperaryboy

i'd say u would have to have a good reason if they were to accept the return i doubt u could say something like i dont want this phone can i have my money back

Stench Blossoms

the phone and all packaging have to be in perfect condition before they can take it back (so they'll be able to sell the fone again)

byrnenj

What phone is it? Which network?

jesus_thats_gre

bring back ur dads unopened one?

Victor

There is no legal obligation on them to take it back or give you your money.

**If** they have a "no quibble" money back guarantee they might give you your money back assuming the phone is in re-saleable condition.

Placebo

its a sony t230, all packaging is there, except for maybe the batterys plastic cover.

its a toss of a phone id use it but its slow and crappy.

steveland?

Wasn't there that "know your rights" ad campaign a year or so ago that said anywhere that doesn't offer refunds is denying you your consumer rights?

Although if they do legally have to give refunds I'm sure they have loopholes to stop from refunding you. Like saying that the box needs to be unopened or something.

Victor

SteveD wrote:

Wasn't there that "know your rights" ad campaign a year or so ago that said anywhere that doesn't offer refunds is denying you your consumer rights?

I seriously doubt that. If the product doesn't work and they can't give you one that will, then fair enough, but I can't think of any other example.

Guy:Incognito

It's entirely at the shops discretion whether they take it back or not, and then whether they give you a refund/credit note etc. Once you buy something it's yours and you dont have a right to just change your mind and decide you want your money back.

monkeyfudge

Did a salesman push that phone at you?

Just go back and say that it didn't live up to your expectations.

I believe 3G do have a returns policy if you aren't happy with your phone. I payed €800 for a phone there earlier in the year, so wanted to make sure I was happy with that.

Returns policies are usually printed on the reciept.

byrnenj

If it's an o2 phone and the store doesn't take it back. Let me know. I might take it off your hands

sceptre

SteveD wrote:

Wasn't there that "know your rights" ad campaign a year or so ago that said anywhere that doesn't offer refunds is denying you your consumer rights?

What they were trying to get at was that in the event of you buying something not of merchantable quality you don't have to accept a credit note in place of a refund.

steveland?

Okie Doke. Just I remember a guy pointing to a no refunds sign and someone saying thats denying you your consumers rights.




Excuse my ignorance... I'm gonna go crawl up in the corner now

Sleepy

A no refunds sign IS illegal. However, the shop only have to give a refund if the product is faulty or not of merchantable quality.

http://www.ecic.ie/consumer/goods_services/gs_1.htm

Cute_Button

Sleepy's right- if there isn't a problem with the phone, they are under no obligation to refund you your money. Before you go in all guns blazing advise you gently ask one of them politely as possible if they will do, and explain the situation to them. They may do it (or may give you a credit note), you never know.

J