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text subscription money stealage

  • 11-11-2004 9:33pm
    #1
    passive
    Registered Users, Registered Users 2 Posts: 2,403 ✭✭✭


    a friend of mine made the mistake of signing up to www.jamster.com for god knows what reason a while back (some ringtones and pictures site). since then she's been recieving texts at random intervals that cost her 7 euro to recieve. she's tried to unsubscribe numerous times but the text apparently doesn't deliver...

    on the site it has instructions to unsubscribe but both of them lead to an email address that doesn't work. she thinks one of her messages a month ago did deliver but she was charged again just today. their terms and conditions say
    "The termination shall be effective at the end of the calendar month following the month when you gave your notice of termination"
    sooo...hypothetically, if her text delivered, this means they'll stop randomly charging her 7euro at the end of november?

    is there any way out of this for her? like, can you have your network cancel the subscription or something? you can't really be obliged to pay if they're not letting you out of the contract...


Comments

  • #2
    impr0v
    Registered Users, Registered Users 2 Posts: 2,647 ✭✭✭impr0v


    passive wrote:
    like, can you have your network cancel the subscription or something? you can't really be obliged to pay if they're not letting you out of the contract...

    She should try and get her network to cancel it, as to whether they will or not, I'm not sure. If she wants to pursue jamster legally she could do, as her network will have a record of the text being sent by her to their number. Also, that condition of contract would seem to be bordered on unfair considering how unreliable their unsubscription service seems to be and the fact that that particular clause ensures that the customer does not know if their unsubscription attempt has been succesful for nearly two months. However even getting a solicitor to take the cap off his pen to consider writing a letter will cost her more than seven euro.

    See what the network can do and if they won't help, I'd junk the phone number.

    Your friend should consider the money she has paid already a tax on her stupidity for signing up to it in the first place.


  • #3
    dahamsta
    Banned (with Prison Access) Posts: 16,659 ✭✭✭✭dahamsta


    Report them to RegTel too.


  • #4
    Tiriel
    Registered Users, Registered Users 2 Posts: 6,182 ✭✭✭Tiriel


    thanks for that Dahamsta, didn't know they existed ;)


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