Help/Advice: Irish Broadband - Breeze 1MB Lite

tom-thebox

Steffano2002 wrote:

Are you sure you are not having an issue with your modem/router/firewall/PC?

I am a web host, I run large scale networks for a living. In my home its a simple network connection going directly into a windows xp box which has a firewall locally thats it.

tom-thebox

I was waiting for their support for over 15 mins I hung up as I had work to do.

I mailed their support again last night and pasted a link to this post in it.

They still have not gotten back to me.

Blaster99

The main reason to not move from ADSL is that Eircom in particular runs a very good show. IBB is all over the place, but the pings are usually very good. This is the first time I've noticed really bad pings and it's still bad by the way.

Steffano2002

ballooba: Thanks for scaring the sh*t out of me! lol

tom-thebox: So you're a web host? Good, then I can exclude the possibility that the problem lies with your set-up! Thanks for trying to contact IBB also. Hopefully they'll get back to you! And sort this mess out!

Blaster99: I'm with EsatBT at the moment. I'm happy enough although my ping is poor for the past 2 days for some reason (doesn't usually happen)...

Now a question for all of you with an IBB "Breeze 1MB Lite" connection: Are you happy with your ping? Any of you having problems? I am aware of Tom's issue (which really annoys me cos it's the same transmitter I'll be using) and I'm aware of the issues with Ripware but does anybody with a Breeze 1MB Lite connection have problems?

Thanks again! And sorry for all the questions, I know I'm a pain!

neokenzo

I've only got mine a week now. Pings are good all the time. My download speed at the begining was slow. Never more than 60kBps and usually around 20-30kBps but I rang customer service and they fixed it. Now my download speeds are about 120kBps. I have rang their customer service a couple of times and I must say they are helpful. Only problem is you have to wait 15-20 minutes on their 1890 number before someone its your turn. I am on the VL 1MB Breeze 8:1 contention.

gline

im on breeze 1meg lite, Im getting pings on Ut2k4 servers as low as 20, i dont know where these servers are based though, must be europe for pings that low. I havnt had a problem playing online games, smooth as can be. ut i agree with some of the posts here, if it aint broke dont fix it, if your connection is good, keep it. No point in getting iol disconneted and trying another if you may have to be reconnected again or trey and break another 1 year contract. If your having no problems with IOL , stick with them , less hassle

Steffano2002

neokenzo: Glad to hear you're happy with IBB! Question though: How did you get a 8:1 contention ratio? I thought it was 20:1? Did you have to make a special request? Are you paying more?

gline: Quote: "If your having no problems with IOL , stick with them , less hassle" - But I am having problems! A ping of 70-80ms on my server in France IS a problem for me! I take my online gaming very seriously (sorry if I sound sad) and when I play European Clan Base wars against teams that have a ping of 20-30ms I can't keep up! Ping is a massive issue for me!

Furthermore, let me compare EsatBT's Broadband Plus package to IBB's Breeze 1MB Lite:

Price: IBB is €2 EUR more expensive. But no phone line required! Bye bye Eircom Line rental of €40 EUR every two months!

Connection: 512k/128k with EsatBT - 1MB/1MB with IBB: enough said

Download Limit: 16GB with EsatBT - No limit with IBB: enough said

Ping: Look at yours, look at mine... Enough said

Contention Ration: 24:1 with EsatBT - potentially 8:1 with IBB: enough said

Download Speed: With EsatBT I get around 50kBps - neokenzo gets around 120kBps

Where's the risk??? Yeah sure I might not be as lucky as neokenzo here, but hell, I'm going to find out for sure!

tom-thebox

Since this post the connection has gotten a lot faster. Maybe mailing them the link was a good idea.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\tom>ping 194.146.225.42

Pinging 194.146.225.42 with 32 bytes of data:

Reply from 194.146.225.42: bytes=32 time=33ms TTL=53
Reply from 194.146.225.42: bytes=32 time=36ms TTL=53
Reply from 194.146.225.42: bytes=32 time=35ms TTL=53
Reply from 194.146.225.42: bytes=32 time=35ms TTL=53

Ping statistics for 194.146.225.42:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 36ms, Average = 34ms

C:\Documents and Settings\tom>ping 194.146.225.42

Pinging 194.146.225.42 with 32 bytes of data:

Reply from 194.146.225.42: bytes=32 time=33ms TTL=53
Reply from 194.146.225.42: bytes=32 time=42ms TTL=53
Reply from 194.146.225.42: bytes=32 time=37ms TTL=53
Reply from 194.146.225.42: bytes=32 time=73ms TTL=53

Ping statistics for 194.146.225.42:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 73ms, Average = 46ms

C:\Documents and Settings\tom>ping 194.146.225.42#
^C
C:\Documents and Settings\tom>ping 194.146.225.42#
Ping request could not find host 194.146.225.42#. Please check the name and try
again.

C:\Documents and Settings\tom>

C:\Documents and Settings\tom>ping 194.146.225.42

Pinging 194.146.225.42 with 32 bytes of data:

Reply from 194.146.225.42: bytes=32 time=36ms TTL=53
Reply from 194.146.225.42: bytes=32 time=33ms TTL=53
Reply from 194.146.225.42: bytes=32 time=34ms TTL=53
Reply from 194.146.225.42: bytes=32 time=32ms TTL=53

Ping statistics for 194.146.225.42:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 32ms, Maximum = 36ms, Average = 33ms

C:\Documents and Settings\tom>

neokenzo

Steffano2002 wrote:

neokenzo: Glad to hear you're happy with IBB! Question though: How did you get a 8:1 contention ratio? I thought it was 20:1? Did you have to make a special request? Are you paying more?

You can see it here in their business section. However it is slightly dearer than the 20:1. It works out €84.70 per month.

Edit: I used to be with Eircom's 1MB and I was getting pings of 90-105 playing on a UK server and now I'm getting about 23-25. Thing is Eircom's 1MB line has interleaving high I think and thats why the ping is high. The 512kb line pings are about 40-60 on UK server.

Steffano2002

Hi neokenzo!

Well then it's going to have to be €70 EUR/month!

I was also told IBB was offering a 2MB service for slightly more: around €90/month. But on their website the price is €135/month... Anybody knows anything about that?

Man I'm so excited! I hope everything turns out perfectly for me! :cool:

neokenzo

€70 per month not including VAT. The 2MB is €99 for 20:1 contention and €135 for 8:1 contention. Both doesnt include VAT.

Hope it works out for you

Blaster99

If you've convinced yourself that IBB is worth going with, start with the 20:1 1Mbps service and then upgrade if required. A lot of people are seemingly happy with the 20:1 service. It's just a config setting to bump up the speed.

Pings are back to normal now, by the way.

1 192.168.1.1 (192.168.1.1) 0.702 ms 0.716 ms 0.888 ms
2 bray-vl-vlan-1.irishbroadband.ie (62.231.50.193) 2.867 ms 3.261 ms 3.041 ms
3 62.231.32.238 (62.231.32.238) 7.883 ms 4.329 ms 12.406 ms
4 62.231.52.34 (62.231.52.34) 6.783 ms 7.319 ms 12.274 ms
5 3rock-et-2-4.irishbroadband.ie (62.231.32.149) 11.249 ms 13.414 ms 7.536 ms
6 rte-et-2-7.irishbroadband.ie (62.231.32.182) 13.940 ms 8.815 ms 10.877 ms
7 ix-et-1-1.irishbroadband.ie (195.26.12.61) 17.153 ms 12.406 ms 15.942 ms
8 suez-inex.hosting365.ie (193.1.208.202) 15.375 ms 14.245 ms 20.496 ms
9 boards.ie (82.195.131.130) 29.121 ms 19.235 ms 16.978 ms

Blaster99

Re the pings, it's seemingly coming and going. Pretty bad now. Obviously some capacity problem and the problem is dependent on demand.

Adey2002

My pings are always bad during the day, it does get better between 17:30 - 19:30 (ish) then goes bad again until late in the evening. I believe this is due to throttling during the day for the Business Customers and then during busy periods in the evening. Basically the times you would want a decent connection.

Blaster99

I presume by "throttling" you mean contention. I'm a business customer as it happens. I can't imagine that they bother distinguishing between types of customers, now that everyone pays the same. I'm sure they just setup EIR/CIR settings and let the thing run itself.

I've never seen pings on the internal network go over 50ms before. I can't say I have monitored it much, but I've noticed sudden spikes the last day or so. I tend to get pretty decent performance during the day and it gets gradually worse later in the evening.

SpooN_9k

just ordered the breeze 1mb line a few days ago because i found the ripwave 512kp line to be a disaster....i found their costumer sevice very helpfull btw....

this thread has put my heart to rest as i was only hoping this new connection was going to be better

jesus_thats_gre

Ping results on IBB Breeze Lite





Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Luke>ping www.boards.ie -n 10

Pinging www.boards.ie [82.195.131.130] with 32 bytes of data:

Reply from 82.195.131.130: bytes=32 time=15ms TTL=59
Reply from 82.195.131.130: bytes=32 time=17ms TTL=59
Reply from 82.195.131.130: bytes=32 time=19ms TTL=59
Reply from 82.195.131.130: bytes=32 time=27ms TTL=59
Reply from 82.195.131.130: bytes=32 time=17ms TTL=59
Reply from 82.195.131.130: bytes=32 time=48ms TTL=59
Reply from 82.195.131.130: bytes=32 time=27ms TTL=59
Reply from 82.195.131.130: bytes=32 time=19ms TTL=59
Reply from 82.195.131.130: bytes=32 time=24ms TTL=59
Reply from 82.195.131.130: bytes=32 time=21ms TTL=59

Ping statistics for 82.195.131.130:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 48ms, Average = 23ms

C:\Documents and Settings\Luke>ping www.jolt.co.uk -n 10

Pinging clarity.jolt.co.uk [195.149.21.11] with 32 bytes of data:

Reply from 195.149.21.11: bytes=32 time=43ms TTL=57
Reply from 195.149.21.11: bytes=32 time=30ms TTL=57
Reply from 195.149.21.11: bytes=32 time=42ms TTL=57
Reply from 195.149.21.11: bytes=32 time=33ms TTL=57
Reply from 195.149.21.11: bytes=32 time=25ms TTL=57
Reply from 195.149.21.11: bytes=32 time=24ms TTL=57
Reply from 195.149.21.11: bytes=32 time=33ms TTL=57
Reply from 195.149.21.11: bytes=32 time=36ms TTL=57
Reply from 195.149.21.11: bytes=32 time=34ms TTL=57
Reply from 195.149.21.11: bytes=32 time=33ms TTL=57

Ping statistics for 195.149.21.11:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 24ms, Maximum = 43ms, Average = 33ms

C:\Documents and Settings\Luke>

Adey2002

heres my results on Breeze Home+ (512,8 to 1 contention) late evening (23:06) Probably the best results I get without staying up until after midnight... I will do it again tomorrow at 8pm and show the results, (which will be worse)....

Pinging www.boards.ie [82.195.131.130] with 32 bytes of d

Reply from 82.195.131.130: bytes=32 time=127ms TTL=58
Reply from 82.195.131.130: bytes=32 time=47ms TTL=58
Reply from 82.195.131.130: bytes=32 time=148ms TTL=58
Reply from 82.195.131.130: bytes=32 time=41ms TTL=58
Reply from 82.195.131.130: bytes=32 time=131ms TTL=58
Reply from 82.195.131.130: bytes=32 time=217ms TTL=58
Reply from 82.195.131.130: bytes=32 time=39ms TTL=58
Reply from 82.195.131.130: bytes=32 time=25ms TTL=58
Reply from 82.195.131.130: bytes=32 time=73ms TTL=58
Reply from 82.195.131.130: bytes=32 time=213ms TTL=58
Reply from 82.195.131.130: bytes=32 time=28ms TTL=58
Reply from 82.195.131.130: bytes=32 time=123ms TTL=58
Reply from 82.195.131.130: bytes=32 time=88ms TTL=58
Reply from 82.195.131.130: bytes=32 time=28ms TTL=58
Reply from 82.195.131.130: bytes=32 time=176ms TTL=58
Reply from 82.195.131.130: bytes=32 time=44ms TTL=58
Reply from 82.195.131.130: bytes=32 time=115ms TTL=58
Reply from 82.195.131.130: bytes=32 time=129ms TTL=58
Reply from 82.195.131.130: bytes=32 time=82ms TTL=58
Reply from 82.195.131.130: bytes=32 time=49ms TTL=58
Reply from 82.195.131.130: bytes=32 time=44ms TTL=58
Reply from 82.195.131.130: bytes=32 time=21ms TTL=58
Reply from 82.195.131.130: bytes=32 time=32ms TTL=58

and

Pinging clarity.jolt.co.uk [195.149.21.11] with 32 bytes of data:

Reply from 195.149.21.11: bytes=32 time=123ms TTL=56
Reply from 195.149.21.11: bytes=32 time=141ms TTL=56
Reply from 195.149.21.11: bytes=32 time=121ms TTL=56
Reply from 195.149.21.11: bytes=32 time=143ms TTL=56
Reply from 195.149.21.11: bytes=32 time=166ms TTL=56
Reply from 195.149.21.11: bytes=32 time=71ms TTL=56
Reply from 195.149.21.11: bytes=32 time=154ms TTL=56
Reply from 195.149.21.11: bytes=32 time=133ms TTL=56
Reply from 195.149.21.11: bytes=32 time=55ms TTL=56
Reply from 195.149.21.11: bytes=32 time=63ms TTL=56
Reply from 195.149.21.11: bytes=32 time=129ms TTL=56
Reply from 195.149.21.11: bytes=32 time=133ms TTL=56
Reply from 195.149.21.11: bytes=32 time=167ms TTL=56
Reply from 195.149.21.11: bytes=32 time=164ms TTL=56
Reply from 195.149.21.11: bytes=32 time=36ms TTL=56
Reply from 195.149.21.11: bytes=32 time=38ms TTL=56
Reply from 195.149.21.11: bytes=32 time=43ms TTL=56
Reply from 195.149.21.11: bytes=32 time=145ms TTL=56
Reply from 195.149.21.11: bytes=32 time=141ms TTL=56
Reply from 195.149.21.11: bytes=32 time=76ms TTL=56

neokenzo

Mine at 11.16pm

Pinging www.boards.ie [82.195.131.130] with 32 bytes of data:

Reply from 82.195.131.130: bytes=32 time=4ms TTL=61
Reply from 82.195.131.130: bytes=32 time=8ms TTL=61
Reply from 82.195.131.130: bytes=32 time=4ms TTL=61
Reply from 82.195.131.130: bytes=32 time=4ms TTL=61
Reply from 82.195.131.130: bytes=32 time=4ms TTL=61
Reply from 82.195.131.130: bytes=32 time=5ms TTL=61
Reply from 82.195.131.130: bytes=32 time=7ms TTL=61
Reply from 82.195.131.130: bytes=32 time=6ms TTL=61
Reply from 82.195.131.130: bytes=32 time=4ms TTL=61
Reply from 82.195.131.130: bytes=32 time=6ms TTL=61

Ping statistics for 82.195.131.130:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 4ms, Maximum = 8ms, Average = 5ms

Pinging clarity.jolt.co.uk [195.149.21.11] with 32 bytes of data:

Reply from 195.149.21.11: bytes=32 time=15ms TTL=59
Reply from 195.149.21.11: bytes=32 time=15ms TTL=59
Reply from 195.149.21.11: bytes=32 time=13ms TTL=59
Reply from 195.149.21.11: bytes=32 time=17ms TTL=59
Reply from 195.149.21.11: bytes=32 time=14ms TTL=59
Reply from 195.149.21.11: bytes=32 time=15ms TTL=59
Reply from 195.149.21.11: bytes=32 time=15ms TTL=59
Reply from 195.149.21.11: bytes=32 time=16ms TTL=59
Reply from 195.149.21.11: bytes=32 time=15ms TTL=59
Reply from 195.149.21.11: bytes=32 time=14ms TTL=59

Ping statistics for 195.149.21.11:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 17ms, Average = 14ms

jesus_thats_gre

Where you based NeoKenzo? I am in Leopardstown..

Mutant_Fruit

Adey2002 wrote:

heres my results on Breeze Home+ (512,8 to 1 contention) late evening (23:06) Probably the best results I get without staying up until after midnight... I will do it again tomorrow at 8pm and show the results, (which will be worse)....

So, wouldn't that mean you're on the standard 2.4ghz gear? Or are you one of the few who got the VL gear on the 512 connection? If you have the standard hear, you should have a little slightly-larger-than-matchbox sized "power over ethernet" box, grayish in colour. (i think).

If you have VL, you'll have a fairly large whitish box.

Steffano2002

Dear all,

That's it, I have finalised my order with IBB.

In the end I didn't go for the Home User "Breeze 1MB Lite" which is a 1 Mb Symmetrical connection with a 20:1 contention ratio. Instead, I went for the "Business 1MB" package with 8:1 contention ratio. Why? Well I was on the phone to IBB and when I asked if it was easy to upgrade from the 20:1 to the 8:1 contention ratio they told me it was easier to start with the 8:1 straight away. And because I might be upgrading to the 2MB package in the future it is better that way...

Obviously this is more expensive but I do get a special "Service Level Agreement" worth (apparently) over €1000 EUR. And I won't have to wait too long to get the installation either!

I'm just praying to God that I have a beautiful line of sight on the Guinness Brewery transmitter! Pray for me too! lol

Blaster99

I didn't get any bloody special service agreement. When you find out details, let us know.

Adey2002

Mutant_Fruit wrote:

So, wouldn't that mean you're on the standard 2.4ghz gear? Or are you one of the few who got the VL gear on the 512 connection? If you have the standard hear, you should have a little slightly-larger-than-matchbox sized "power over ethernet" box, grayish in colour. (i think).

If you have VL, you'll have a fairly large whitish box.

I am on the standard 2.4 gear. I have put in a request for an upgrade to the 1Mb connection but I beleive that I will need the kit changing which will probably lengthen the time I will have to wait. That along with the local transmitter being full at the moment so have to wait for that to be upgraded first. (SIAC Clondalkin).

gline

Steffano2002 wrote:

Dear all,

That's it, I have finalised my order with IBB.

In the end I didn't go for the Home User "Breeze 1MB Lite" which is a 1 Mb Symmetrical connection with a 20:1 contention ratio. Instead, I went for the "Business 1MB" package with 8:1 contention ratio. Why? Well I was on the phone to IBB and when I asked if it was easy to upgrade from the 20:1 to the 8:1 contention ratio they told me it was easier to start with the 8:1 straight away. And because I might be upgrading to the 2MB package in the future it is better that way...

Obviously this is more expensive but I do get a special "Service Level Agreement" worth (apparently) over €1000 EUR. And I won't have to wait too long to get the installation either!

I'm just praying to God that I have a beautiful line of sight on the Guinness Brewery transmitter! Pray for me too! lol

The business packages are great, i know 2 people with them and never a problem, good choice

gAb

From IBB Breeze 8 to 1 ratio 512k Friday 18pm:

PING
Pinging boards.ie [82.195.131.130] with 32 bytes of data:
Reply from 82.195.131.130: bytes=32 time=115ms TTL=59
Reply from 82.195.131.130: bytes=32 time=114ms TTL=59
Reply from 82.195.131.130: bytes=32 time=114ms TTL=59
Reply from 82.195.131.130: bytes=32 time=114ms TTL=59

TRACERT
Tracing route to boards.ie [82.195.131.130]
over a maximum of 30 hops:
1 356 ms 119 ms 129 ms 62.231.55.1
2 130 ms 149 ms 149 ms 10.30.30.1
3 138 ms 149 ms 149 ms esb-et-1-7.irishbroadband.ie [62.231.32.162]
4 139 ms 149 ms 149 ms rte-et-1-8.irishbroadband.ie [62.231.32.165]
5 129 ms 150 ms 139 ms ix-et-1-1.irishbroadband.ie [195.26.12.61]
6 149 ms 199 ms 169 ms panama-inex.hosting365.ie [193.1.208.234]
7 147 ms 159 ms 159 ms boards.ie [82.195.131.130]

THAT IS ****ING BAD :cool:

Steffano2002

Blaster99 wrote:

I didn't get any bloody special service agreement. When you find out details, let us know.

Service Level Agreement

"Irish Broadband’s Proformance Undertaking declares that Irish Broadband Network provider (InterXion) is expected to be available 100% of the time (including scheduled maintenance).
Customers will be credited for any downtime in excess of the agreed performance level.

At Customer request Irish Broadband will calculate the Network Unavailability in a calendar month.

Network Unavailability consists of No of Mins Irish Broadband was not available to the customer.

Not including

(i) Downtime of 1 Hr or less unreported by customer within 30days.
(ii) Scheduled Maintenance by Irish Broadband which the customer has been made aware of in advance
(iii) Any Customer ordered modifications which necessitate downtime
(iv) acts or omissions of Customers or any use or users of the service authorised by the customer
(v) reasons if Force Majeure

If Irish Broadband fails to meet these performance levels the account shall be credited the pro-rated charges which include one full day of the Irish Broadband monthly fee for each 6 hour cycle or part thereof of downtime in excess of 2 hours per day or cumulative per month.

Should the customer experience more than 3 outages in excess of 2 hrs in any one calendar year, the customer shall have the right to terminate the agreement between the parties within 7 days written days."

And the guy on the phone said that if for example the antennae was damaged by strong winds they'd replace it for free straight away...

gline

Thats a good agreement, anyone here been refunded because of downtime before??

tom-thebox

Steffano2002 wrote:

Service Level Agreement

"Irish Broadband’s Proformance Undertaking declares that Irish Broadband Network provider (InterXion) is expected to be available 100% of the time (including scheduled maintenance).

Interxion are a data centre in parkwest, who resell IBB bandwidth to its clients. They deal in floor space thats it, they do not supply any sort of connectivity they may however offer another carriers connectivity.

IBB probally have kit in interxion, and in return they are probally given a client list they can sell their bandwidth too.

I dont see how they offer that SLA, doesnt this mean that if there is a problem with IBB they are not at fault the data centre is?

In that statement they basically are saying they are resellers which is not the case, there was a IBB long before their relationship with interxion.

The only SLA I can see interxion offering IBB is on power as thats the only service they provide themselves.


My connection is better since this post, best of luck with IBB. As for myself I am getting a real ISP first chance I get.

neokenzo

jesus_thats_gre wrote:

Where you based NeoKenzo? I am in Leopardstown..

I'm in Rathmines mate.