BT Zyxel Modem Problem

sticker

Hey all,

I'm having difficulty with my BT Prestige 600 series modem. I used the ethernet cable for a few months with no problems, then updated my nForce drivers, and since then I can't use my ethernet cable - no signal. I'm using USB now, but it times outs or simply turns off after a few hours, (ie - USB light goes out) I'm forced to reset the modem to factory settings and re-enter my login details.

I've contacted BT and they say they can't hep - It looks like a firewall / software is blocking my signal. I'm using Zonealarm and I've turned it off - no improvement.

I'm getting a ping signal return - I re-installed my origional nForce drivers and I've a ethernet presence in my connections. I'm baffled at this point as to what is wrong?!

The way the ehternet isn't recognised at all and the time-out of hang of my USB - I'm thinking it's just the modem now...

Any sugestions?

Thanks in Advance...

Auvers

sticker wrote:

I used the ethernet cable for a few months with no problems, then updated my nForce drivers, and since then I can't use my ethernet cable - no signal.

How about rolling back your nForce drivers and see are the updated drivers causing it.

Diabolus

Also Nforce mobo's generally have 2 NIC cards..
Or it may have the Nforce Firewall built in. Make sure thats setup.

sticker

Diabolus wrote:

Also Nforce mobo's generally have 2 NIC cards..
Or it may have the Nforce Firewall built in. Make sure thats setup.

Apologies Diabolus, you've lost me... I've only one ethernet connection on my m/board.

How do I check for a nForce firewall...? I'm using Zonealarm, but would think if I've internet access at any time, it's working OK.

Or are you refering to a BIOS setting?

sticker

Auvers wrote:

How about rolling back your nForce drivers and see are the updated drivers causing it.

Tried it already friend - no joy.

It's wierd, I uninstalled the nForce drivers that were bundles with the board (I installed them initially after a recent reformat) then decided to update them afterwards - after all, they were fairly old. I removed them from add-remove progs > restarted and installed brand new nForce drivers.

The wierd thing is my ethernet drivers weren't installed during the new installation, so I had to manually add new hardware and point to the ethernet driver in the nForce directory on my hard drive.

Aren't the nForce drivers self contained - ie install ALL relevant drivers (including ethernet) to ALL nForce boards?!

Diabolus

This looks complicated.

1. When u connect the Zyxel thingy does the Local Area Connection satus change to Connected?
2. IF so do you get an IP address?
3. IF so can you ping the router? (192.168.1.1)
4. IF so can you telnet to the Router?
5. IF so can you access it by Internet Explorer?

Let me know which number you get fuked on...

sticker

Diabolus wrote:

This looks complicated.

1. When u connect the Zyxel thingy does the Local Area Connection satus change to Connected?
2. IF so do you get an IP address?
3. IF so can you ping the router? (192.168.1.1)
4. IF so can you telnet to the Router?
5. IF so can you access it by Internet Explorer?

Let me know which number you get fuked on...

1. When u connect the Zyxel thingy does the Local Area Connection satus change to Connected?

In the windows taskbar, a red X shows under a set of monitors - Local Area Connection 4 - a network cable is unplugged. Local Area Connection 4 is my nForce Network Controller


2. IF so do you get an IP address?
TCP / IP properties in Local Area Connection 4 set as 'obtain IP address automatically'


3. IF so can you ping the router? (192.168.1.1)
YES - see image attached to post


4. IF so can you telnet to the Router?
...you've lost me!


5. IF so can you access it by Internet Explorer?
After I reset the modem - ie hold in button beside USB port for 20 seconds and re-enter login details - IE works fine... It just crashes after a few hours with pwr light on / sys light on / USB light on / DSL light on / ACT light on..?!



I've checked my event log in XP and found the following events today:
(not sure if all are related to current network problem!)

SECURITY EVENT:
Event Type: Failure Audit
Event Source: Security
Event Category: Policy Change
Event ID: 615
Date: 11/16/2005
Time: 10:37:03 AM
User: NT AUTHORITY\NETWORK SERVICE
Computer: STICKYSPC
Description:
IPSec Services: IPSec Services failed to get

the complete list of network interfaces on the machine.

This can be a potential security hazard to the machine

since some of the network interfaces may not get the

protection as desired by the applied IPSec filters.

Please run IPSec monitor snap-in to further diagnose

the problem.



For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.



SYSTEM EVENT
Event Type: Warning
Event Source: Dhcp
Event Category: None
Event ID: 1007
Date: 11/16/2005
Time: 10:27:20 AM
User: N/A
Computer: STICKYSPC
Description:
Your computer has automatically configured the IP

address for the Network Card with network address

00A0C598193D. The IP address being used is

169.254.174.120.

For more information, see Help and

Support Center at

http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 ....



Event Type: Error
Event Source: W32Time
Event Category: None
Event ID: 29
Date: 11/16/2005
Time: 7:13:36 AM
User: N/A
Computer: STICKYSPC
Description:
The time provider NtpClient is configured to acquire

time from one or more time sources, however none of the

sources are currently accessible. No attempt to

contact a source will be made for 119 minutes.

NtpClient has no source of accurate time.

For more

information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.


Application:
(....Getting A LOT of these...)
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 11/16/2005
Time: 11:55:59 AM
User: N/A
Computer: STICKYSPC
Description:
Hanging application iexplore.exe, version

6.0.2900.2180, hang module hungapp, version 0.0.0.0,

hang address 0x00000000.

For more information, see

Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 69 65 78 70 6c 6f iexplo
0018: 72 65 2e 65 78 65 20 36 re.exe 6
0020: 2e 30 2e 32 39 30 30 2e .0.2900.
0028: 32 31 38 30 20 69 6e 20 2180 in
0030: 68 75 6e 67 61 70 70 20 hungapp
0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0040: 61 74 20 6f 66 66 73 65 at offse
0048: 74 20 30 30 30 30 30 30 t 000000
0050: 30 30 00

sticker

Anyone?

sticker

You there Diabolus?!

Talisman

Try this:

Ensure that both the usb and ethernet are connected to both the router and your computer.

Open a command prompt, type "ipconfig /all" (without quotes) and press Enter. It will return the configuration details of your network adaptors.

From your post above it looks like the router and network card are on different ip ranges. If your router is 192.168.1.1 and your network card has been dynamically assigned 169.254.174.120 by Windows then they are not going to see each other.

Try and manually assign an ip address to the network card.
e.g.
IP Address: 192.168.1.50
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1

The DNS servers I'm not sure about but you can leave them blank initially. Depending on your version of Windows XP you may have to reboot for the changes to take effect.

Run ipconfig /all again to see the changes have been made and disconnect the usb connection so you only have the ethernet connection between the router and computer.

From a command prompt try to ping the router again and it should now work.

If it doesn't I would think that your network point on your computer is messed up.

If it does work then all you need is the dns entries to get yourself back on the internet.

kaizersoze

To add to Talisman:
Primary DNS Server: 194.125.2.240
Secondary DNS Server: 194.125.2.241

garthv

Do you have a Dell?
I was having this problem with my Dell, everytime I reinstalled windows it wouldnt install proper drivers for my ethernet card. Check the CD's you got with the PC and look for the stock drivers there. Should sort you out

sticker

GaRtH_V wrote:

Do you have a Dell?
I was having this problem with my Dell, everytime I reinstalled windows it wouldnt install proper drivers for my ethernet card. Check the CD's you got with the PC and look for the stock drivers there. Should sort you out

No - not a Dell - put it together myself with a mate... But never had a problem before... I'm going to try the recommendation above.

sticker

Talisman wrote:

Try this:

Ensure that both the usb and ethernet are connected to both the router and your computer.

Open a command prompt, type "ipconfig /all" (without quotes) and press Enter. It will return the configuration details of your network adaptors.

From your post above it looks like the router and network card are on different ip ranges. If your router is 192.168.1.1 and your network card has been dynamically assigned 169.254.174.120 by Windows then they are not going to see each other.

Try and manually assign an ip address to the network card.
e.g.
IP Address: 192.168.1.50
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1

The DNS servers I'm not sure about but you can leave them blank initially. Depending on your version of Windows XP you may have to reboot for the changes to take effect.

Run ipconfig /all again to see the changes have been made and disconnect the usb connection so you only have the ethernet connection between the router and computer.

From a command prompt try to ping the router again and it should now work.

If it doesn't I would think that your network point on your computer is messed up.

If it does work then all you need is the dns entries to get yourself back on the internet.

This was my return code to ipconfig /all:

kaizersoze

Did you have both Ethernet and USB connected?
Do you have another ethernet cable you can try?
Manually enter the IP details as Talisman described.
Did you try a system restore?

philologos

those modems are a load of ****e just get rid of it and get a router

Talisman

sticker wrote:

This was my return code to ipconfig /all:
Is this what you suspected? (I'm having a hard time reading the code!)
Will I proceed with what you suggested?

From the image you posted your usb connection is working but the ethernet configuration is messed up - it isn't picking up the default gateway (192.168.1.1).

To fix this:
- Disconnect the usb connection between the router and computer.
- Right click on "My Network Places" and select Properties.
- Right click on "Local Area Connection 4" and select Properties.
- Select "Internet Protocol (TCP/IP)" and click the Properties button.
- On the General tab, click the "Advanced..." button.
- Under "Default gateways" click "Add..." and add the 192.168.1.1 address.
- Click the relevant OK buttons to apply the changes to your network settings.
- Restart Windows just to be sure that the settings take effect.

Now open a command prompt and run the "ipconfig /all" command again. This time only the ethernet connection should show up and it should hopefully have all the correct settings.

Something like this:

Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.33
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1

If you see similar details under Local Area Connection 4 then it's happy days.

If not then try manually configuring the TCP/IP properties of the connection and restarting the computer.

IP Address: 192.168.1.50
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
Primary DNS Server: 194.125.2.240
Secondary DNS Server: 194.125.2.241

sticker

Talisman wrote:

From the image you posted your usb connection is working but the ethernet configuration is messed up - it isn't picking up the default gateway (192.168.1.1).

To fix this:
- Disconnect the usb connection between the router and computer.
- Right click on "My Network Places" and select Properties.
- Right click on "Local Area Connection 4" and select Properties.
- Select "Internet Protocol (TCP/IP)" and click the Properties button.
- On the General tab, click the "Advanced..." button.
- Under "Default gateways" click "Add..." and add the 192.168.1.1 address.
- Click the relevant OK buttons to apply the changes to your network settings.
- Restart Windows just to be sure that the settings take effect.

Now open a command prompt and run the "ipconfig /all" command again. This time only the ethernet connection should show up and it should hopefully have all the correct settings.

Something like this:

Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.33
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1

If you see similar details under Local Area Connection 4 then it's happy days.

If not then try manually configuring the TCP/IP properties of the connection and restarting the computer.

IP Address: 192.168.1.50
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
Primary DNS Server: 194.125.2.240
Secondary DNS Server: 194.125.2.241

Do I do what you suggested with the ethernet cable connected ? (obviously removing the USB as you've advised)

Talisman

sticker wrote:

Do I do what you suggested with the ethernet cable connected ? (obviously removing the USB as you've advised)

Yes.

sticker

Talisman wrote:

Yes.

I did as you asked - still no joy - I also manually entered TCP/IP properties - restarting both times - still no activity in IE after each attempt.

Quick question, you asked me to enter the IP (manually) as 192.168.1.50 - should it not be 192.168.1.1 ?

Here's a result of a ping and ipconfig /all after I made changes and restarted:

[IMG]http://www.gardasubaquaclub.com/ip2 2.jpg[/IMG]

By the way; After I added a new default gateway, the ipconfig /all returned as you wrote - but no activity in IE. (after restart)- ?!
So technically it was reading right, but I still had no web activity in IE. By the way, the ACT light on my modem was ON after the gateway addition - Still no web!

Talisman

sticker wrote:

I did as you asked - still no joy - I also manually entered TCP/IP properties - restarting both times - still no activity in IE after each attempt.

Did the ipconfig command show up your ip address as 192.168.1.33 after you set the default gateway to 192.168.1.1 and had dhcp enabled?

Quick question, you asked me to enter the IP (manually) as 192.168.1.50 - should it not be 192.168.1.1 ?

No - 192.168.1.1 is the internal ip address of your modem. 192.168.1.150 is the address of the computer.

By the way; After I added a new default gateway, the ipconfig /all returned as you wrote - but no activity in IE. (after restart)- ?!
So technically it was reading right, but I still had no web activity in IE. By the way, the ACT light on my modem was ON after the gateway addition - Still no web!

Do you have another network cable you can try?

sticker

Did the ipconfig command show up your ip address as 192.168.1.33 after you set the default gateway to 192.168.1.1 and had dhcp enabled?

I'm a little lost as to what you're asking - I reconnected the ethernet, and ran a ipconfig /all - The results are the same as the screenshot I posted.


Do you have another network cable you can try?

No... Do you think I need to look at buying another router?! or do you believe it software based? Would BT have any liabilty if it's hardware?!

I really appreciate you helping me - apologies if it's dragging out.

sticker

Here is a shot of a ipconfig /all with USB connected...
Not sure if it's any help...

sticker

My USB connection failed this morning - Had it downloading all night... So problem appears to be effecting USB now too...

sticker

Rang BT and they're sending me out a replacement modem...