That Olde Pings and Tracerts Story

jonski

Seems to be a problem getting onto servers outside Ireland this morning , some but not all . The GFF server seems fine but all the Multiplay are borked ( what does borked mean ) . I presume this would translate down to surfing aswell .

C:\Documents and Settings\Jon>ping clarity.jolt.co.uk

Pinging clarity.jolt.co.uk [195.149.21.11] with 32 bytes of data:

Reply from 195.149.21.11: bytes=32 time=36ms TTL=59
Reply from 195.149.21.11: bytes=32 time=34ms TTL=59
Reply from 195.149.21.11: bytes=32 time=34ms TTL=59
Reply from 195.149.21.11: bytes=32 time=35ms TTL=59

Ping statistics for 195.149.21.11:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 34ms, Maximum = 36ms, Average = 34ms

C:\Documents and Settings\Jon>ping 213.230.201.133

Pinging 213.230.201.133 with 32 bytes of data:

Reply from 213.230.201.133: bytes=32 time=154ms TTL=58
Reply from 213.230.201.133: bytes=32 time=155ms TTL=58
Reply from 213.230.201.133: bytes=32 time=146ms TTL=58
Reply from 213.230.201.133: bytes=32 time=153ms TTL=58

Ping statistics for 213.230.201.133:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 146ms, Maximum = 155ms, Average = 152ms

C:\Documents and Settings\Jon>tracert 213.230.201.133

Tracing route to 213.230.201.133 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.254
2 17 ms 16 ms 16 ms b-ras1.lmk.limerick.eircom.net [159.134.155.24]

3 16 ms 16 ms 17 ms ge15-2.corea.lmk.limerick.eircom.net [83.71.114.
97]
4 36 ms 35 ms 36 ms 83.71.112.90
5 34 ms 38 ms 38 ms ge-0.linx.londen03.uk.bb.verio.net [195.66.224.1
38]
6 37 ms 35 ms 42 ms ge-1-1.a01.londen03.uk.ra.verio.net [213.130.47.
67]
7 138 ms 155 ms 142 ms 213.130.48.214
8 131 ms 127 ms 126 ms 213.230.201.133

Trace complete.


C:\Documents and Settings\Jon>tracert multiplay.co.uk

Tracing route to multiplay.co.uk [85.236.96.22]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 19 ms 15 ms 17 ms b-ras1.lmk.limerick.eircom.net [159.134.155.24]

3 17 ms 15 ms 16 ms ge15-2.coreb.lmk.limerick.eircom.net [83.71.114.
113]
4 37 ms 36 ms 33 ms 83.71.112.90
5 141 ms 147 ms 146 ms linx-gw0.enta.net [195.66.224.151]
6 146 ms 147 ms 147 ms telehouse-east.core.enta.net [84.45.193.195]
7 159 ms 168 ms 163 ms 84-45-252-122.no-dns-yet.enta.net [84.45.252.122
]
8 150 ms 152 ms 154 ms www1.multiplay.co.uk [85.236.96.22]

Trace complete.

C:\Documents and Settings\Jon>tracert multiplay.co.uk

Tracing route to multiplay.co.uk [85.236.96.22]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 18 ms 16 ms 17 ms b-ras1.lmk.limerick.eircom.net [159.134.155.24]

3 17 ms 17 ms 18 ms ge15-2.coreb.lmk.limerick.eircom.net [83.71.114.
113]
4 34 ms 36 ms 41 ms 83.71.112.90
5 268 ms 211 ms 380 ms linx-gw0.enta.net [195.66.224.151]
6 155 ms 153 ms 150 ms telehouse-east.core.enta.net [84.45.193.195]
7 153 ms 154 ms 150 ms 84-45-252-122.no-dns-yet.enta.net [84.45.252.122
]
8 148 ms 153 ms 155 ms www1.multiplay.co.uk [85.236.96.22]

Trace complete.

Gonzo

yeah im getting the same as you:

C:\Documents and Settings\Barry>ping www.jolt.co.uk

Pinging www.jolt.co.uk [82.133.85.65] with 32 bytes of data:

Reply from 82.133.85.65: bytes=32 time=38ms TTL=59
Reply from 82.133.85.65: bytes=32 time=32ms TTL=59
Reply from 82.133.85.65: bytes=32 time=31ms TTL=59
Reply from 82.133.85.65: bytes=32 time=33ms TTL=59

Ping statistics for 82.133.85.65:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 31ms, Maximum = 38ms, Average = 33ms

C:\Documents and Settings\Barry>ping 213.230.201.133

Pinging 213.230.201.133 with 32 bytes of data:

Reply from 213.230.201.133: bytes=32 time=162ms TTL=58
Reply from 213.230.201.133: bytes=32 time=168ms TTL=58
Reply from 213.230.201.133: bytes=32 time=155ms TTL=58
Reply from 213.230.201.133: bytes=32 time=157ms TTL=58

Ping statistics for 213.230.201.133:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 155ms, Maximum = 168ms, Average = 160ms

C:\Documents and Settings\Barry>ping 85.236.96.22

Pinging 85.236.96.22 with 32 bytes of data:

Reply from 85.236.96.22: bytes=32 time=147ms TTL=122
Reply from 85.236.96.22: bytes=32 time=149ms TTL=122
Reply from 85.236.96.22: bytes=32 time=158ms TTL=122
Reply from 85.236.96.22: bytes=32 time=167ms TTL=122

Ping statistics for 85.236.96.22:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 147ms, Maximum = 167ms, Average = 155ms

jonski

So , I get on the phone and phone support . I figure , better let them know because it might be a problem with the routing somewhere between here and there and maybe something could be done to investigate .

As has become the norm now I get the usual response from support , " can you open the web page" , me: "yes" , "then there is no problem with the broadband" . So I try to explain and after about 10 minutes of him saying that the problem wasn't with the BB , I finally get him to do a tracert and he comes back with the trace complete so no problem . But I persist ( as I am known to ) and he is getting the same response's as me ie:


5 242 ms 239 ms 236 ms linx-gw0.enta.net [195.66.224.151]

He finally concedes this but says he does not know what he can or is supposed to do about it . So I ask if he could escalate it to his supervisor and see if they would investigate it .

Wondering if anymore ppl are seeing this ?

John

Pacifico

John i'm having the exact same problem! I'm also in Limerick btw.

I play on a game server in the UK all the time (ip 195.20.109.77). And had pings of 70 or less until today. VERY annoying.

Ok so tracert that ip, and the pings spike here also;

5 242 ms 239 ms 236 ms linx-gw0.enta.net [195.66.224.151]

Well actually mine is a bit higher. Is there a solution here?? Ive been on to eircom about it, "its not our fault" is the standard reply it seams.....

Let me know jonski if you sort it.

jonski

Pacifico wrote:

Let me know jonski if you sort it.

I would really need one of the more tech literate from here to answer this question . I am of the understanding that this is a problem with the routing @ 195.66.224.151 and from speaking to a friend in XS4@LL support , if they got this call they would follow it through and find out why their product was falling down there .

But to be honest I have a very simplistic view of how it all works . I rekon there is a box somewhere that eircom route's to and today a mouse got into it and is chewing on the wires as we speak/type .

John.

Pacifico

Do you reckon more phone calls to them would do any good? If it is indeed their problem...

http://www.enta.net/index.php?id=47

Steffano2002

Here are my ping statistics:

C:\Documents and Settings\Stéphane>ping clarity.jolt.co.uk

Pinging clarity.jolt.co.uk [195.149.21.11] with 32 bytes of data:

Reply from 195.149.21.11: bytes=32 time=23ms TTL=54
Reply from 195.149.21.11: bytes=32 time=16ms TTL=54
Reply from 195.149.21.11: bytes=32 time=15ms TTL=54
Reply from 195.149.21.11: bytes=32 time=19ms TTL=54

Ping statistics for 195.149.21.11:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 23ms, Average = 18ms

C:\Documents and Settings\Stéphane>ping 213.230.201.133

Pinging 213.230.201.133 with 32 bytes of data:

Reply from 213.230.201.133: bytes=32 time=19ms TTL=53
Reply from 213.230.201.133: bytes=32 time=41ms TTL=53
Reply from 213.230.201.133: bytes=32 time=24ms TTL=53
Reply from 213.230.201.133: bytes=32 time=25ms TTL=53

Ping statistics for 213.230.201.133:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 41ms, Average = 27ms

C:\Documents and Settings\Stéphane>tracert 213.230.201.133

Tracing route to 213.230.201.133 over a maximum of 30 hops

1 14 ms 6 ms 8 ms guinness-vl-vlan-1.irishbroadband.ie [62.231.34.
209]
2 4 ms 2 ms 2 ms DN42-as0-0-ibis-access.irishbroadband.ie [62.231
.52.153]
3 7 ms 2 ms 3 ms DN42-ae0-50-ibis-gw.irishbroadband.ie [62.231.52
.157]
4 25 ms 16 ms 20 ms 824.ge5-0.mpr1.lhr1.uk.above.net [213.161.79.97]

5 18 ms 20 ms 64 ms pos0-0.pr1.lhr1.uk.above.net [208.184.231.70]
6 86 ms 59 ms 17 ms r20.londen03.uk.bb.verio.net [208.185.188.154]
7 18 ms 19 ms 18 ms ge-1-1.a01.londen03.uk.ra.verio.net [213.130.47.
67]
8 19 ms 22 ms 24 ms 213.130.48.214
9 25 ms 22 ms 23 ms 213.230.201.133

Trace complete.

C:\Documents and Settings\Stéphane>tracert multiplay.co.uk

Tracing route to multiplay.co.uk [85.236.96.22]
over a maximum of 30 hops:

1 11 ms 1 ms 4 ms guinness-vl-vlan-1.irishbroadband.ie [62.231.34.
209]
2 6 ms 2 ms 3 ms DN42-as0-0-ibis-access.irishbroadband.ie [62.231
.52.153]
3 3 ms 3 ms 9 ms DN42-ae0-50-ibis-gw.irishbroadband.ie [62.231.52
.157]
4 16 ms 17 ms 19 ms lvl3gw.thn.packetexchange.net [212.187.197.193]

5 18 ms 18 ms 18 ms so-1-2-0.gar1.London1.Level3.net [212.113.0.114]

6 18 ms 16 ms 18 ms ge-7-0.ipcolo1.London1.Level3.net [212.187.131.1
31]
7 21 ms 21 ms 18 ms ge-4-1-0.cr0.sovlon.as35028.net [213.228.216.22]

8 49 ms 33 ms 32 ms www1.multiplay.co.uk [85.236.96.22]

Trace complete.

Pacifico

steffano2002, can you tracert this ip please 195.20.109.77?

Steffano2002

Here you go (did it twice):

C:\Documents and Settings\Stéphane>tracert 195.20.109.77

Tracing route to 195.20.109.77 over a maximum of 30 hops

1 4 ms 18 ms 86 ms guinness-vl-vlan-1.irishbroadband.ie [62.231.34.
209]
2 5 ms 6 ms 12 ms DN42-as0-0-ibis-access.irishbroadband.ie [62.231
.52.153]
3 88 ms 226 ms 167 ms DN42-ae0-50-ibis-gw.irishbroadband.ie [62.231.52
.157]
4 21 ms 29 ms 66 ms 83.245.126.12
5 27 ms 21 ms 16 ms telewest.transit.as25369.net [194.117.147.66]
6 21 ms 35 ms 26 ms 217.146.81.254
7 18 ms 31 ms 17 ms 195.20.109.77

Trace complete.

C:\Documents and Settings\Stéphane>tracert 195.20.109.77

Tracing route to 195.20.109.77 over a maximum of 30 hops

1 5 ms 3 ms 1 ms guinness-vl-vlan-1.irishbroadband.ie [62.231.34.
209]
2 2 ms 2 ms 5 ms DN42-as0-0-ibis-access.irishbroadband.ie [62.231
.52.153]
3 4 ms 5 ms 8 ms DN42-ae0-50-ibis-gw.irishbroadband.ie [62.231.52
.157]
4 70 ms 28 ms 40 ms 83.245.126.12
5 18 ms 16 ms 19 ms telewest.transit.as25369.net [194.117.147.66]
6 20 ms 17 ms 16 ms 217.146.81.254
7 19 ms 17 ms 19 ms 195.20.109.77

Trace complete.

Pacifico

Thanks for that, bloddy eircom.

Pings look fine there, so it must be a problem with eircoms routing :mad:

btw i just got off the phone with them again. Told me he already had calls about this today and its not an eircom problem :mad:

Gonzo who is your ISP?

Steffano2002

No worries Pacifico. I hope they sort it out soon for you

irlrobins

Here's my results for 195.20.109.77



Tracing route to 195.20.109.77 over a maximum of 30 hops



1 2 ms 2 ms 2 ms 192.168.1.1

2 4 ms 6 ms 4 ms DN01-fe-1-3-1-160-rte.irishbroadband.ie [83.141.89.125]

3 5 ms 5 ms 4 ms DN05-as1-0-esb.irishbroadband.ie [83.141.117.21]

4 10 ms 7 ms 4 ms DN04-as1-0-guinness.irishbroadband.ie [83.141.117.1]

5 5 ms 5 ms 6 ms DN42-as0-0-ibis-access.irishbroadband.ie [62.231.52.153]

6 5 ms 5 ms 5 ms DN42-ae0-50-ibis-gw.irishbroadband.ie [62.231.52.157]

7 18 ms 19 ms 21 ms 83.245.126.12

8 19 ms 19 ms 19 ms telewest.transit.as25369.net [194.117.147.66]

9 19 ms 20 ms 21 ms 217.146.81.254

10 18 ms 19 ms 20 ms 195.20.109.77



Trace complete.

Pacifico

Just got off the phone there with eircom (HALF AN HOUR!)

Tried everything. Apparently the DNS servers in Limerick were changed last week, so i tried the old servers, didnt do anything. Wasnt really expecting it to as this problem only occured today!

Anyway it does indeed seem that this enta server is the weak link. I was told that he would send the info off and hopefilly get it sorted (!)

btw i said that IB routing to the ip 195.20.109.77 was fine as were the pings, and was told that they use eircoms routers etc???? how could this be the case?? There is no problem with IB users (thanks Steffano2002, irlrobins) pinging that ip....

Pacifico

Anyway, i contacted enta.net. Was told he'd look into it.

And now its working again

jonski

Yup it does seem to be sorted now .

you contacted enta.net yourself ? , tell us more about how that went , will make for good retelling to the eircom boys tomorrow .

Pacifico

jonski wrote:

Yup it does seem to be sorted now .

you contacted enta.net yourself ? , tell us more about how that went , will make for good retelling to the eircom boys tomorrow .

Well i just got their 24 hour tech support number from their website. Was talking to some guy saying that i was having a problem with an enta server. Told him the IP address. He got a low ping considering he was on the network :rolleyes:

Anyway, he pinged my ip and was getting similar ping spikes. Said he'd take a screenshot of what was happening, and get someone to look at it. Dont know if he did or not but hey its working now :v:

jonski

Pacifico wrote:

Well i just got their 24 hour tech support number from their website. Was talking to some guy saying that i was having a problem with an enta server. Told him the IP address. He got a low ping considering he was on the network :rolleyes:

Anyway, he pinged my ip and was getting similar ping spikes. Said he'd take a screenshot of what was happening, and get someone to look at it. Dont know if he did or not but hey its working now :v:

Maybe this is/has been done may times before by other ppl but in my 3+ years of daily reading this board I have never read the likes of it before . Good on you .

John