What do you want from your broadband provider?

mayhem#

OK people, question time!

If you could put together the ultimate service package that you would like your broadband provider to offer what would it be?

E.

Drapper

mayhem# wrote:

OK people, question time!

If you could put together the ultimate service package that you would like your broadband provider to offer what would it be?

E.

In the case of Wireless Prviders I would like ehhhhhh Broadband

mayhem#

Drapper wrote:

In the case of Wireless Prviders I would like ehhhhhh Broadband

Care to elaborate?

E.

Drapper

mayhem# wrote:

Care to elaborate?

E.

I believe all the threads on IBB, Metro and Clearwire on Boards give full details:-

1. Lack of actual speeds as advertised
2. High Latency
3. Poor Customer support
4. BLocked ports
5. Poor webstreaming
6. Large downtimes

The opposite would be the positives to the above.......... if you know what I mean


ect..........

mayhem#

Thanks, those are the kind of details that I am looking for.
Now, as for services that a provider could offer beside plain vanilla access, what would you like to see?

E.

bk

- Relatively high download speeds (3mb) as I share house with two other computer professionals.
- Relatively high upload speed (same reason as above).
- Low latency
- Stability (latency shouldn't spike).
- Little or no downtime.
- Fair prices (in line with rest of EU).
- Prefereably no line rental.
- Relatively high cap and a fair policy towards breaking the cap (for instance NTL doesn't charge you for going over the cap, they only send you a letter if you consistently go way over the cap).
- Good customer support (easy to reach, responsive and knowledgeable).

In fact this is exactly what NTL are giving me at the moment and therefore I'm very happy with it, I couldn't imagine moving away from them.

I just wish they would hurry up and bring out their own VoIP service (yes I know about Blueface), PVR and increase the speeds as rumoured.

Drapper

bk wrote:

- Relatively high download speeds (3mb) as I share house with two other computer professionals.
- Relatively high upload speed (same reason as above).
- Low latency
- Stability (latency shouldn't spike).
- Little or no downtime.
- Fair prices (in line with rest of EU).
- Prefereably no line rental.
- Relatively high cap and a fair policy towards breaking the cap (for instance NTL doesn't charge you for going over the cap, they only send you a letter if you consistently go way over the cap).
- Good customer support (easy to reach, responsive and knowledgeable).

In fact this is exactly what NTL are giving me at the moment and therefore I'm very happy with it, I couldn't imagine moving away from them.

I just wish they would hurry up and bring out their own VoIP service (yes I know about Blueface), PVR and increase the speeds as rumoured.

Yup I agree NTL are leading the field! and roll on 8 meg at christmas (I wish)


/edit FIXED IP !!

Vadrefjorde

1 Unmetered brodband
2 Synchronous connection (that actually works unlike IBB)
3 ISP's that currently have the capability to deploy faster speeds to DEPLOY it and stop reigning in speeds until the market dictates otherwise (Yes NTL i'm talking to you)

:rolleyes:

ricey

10mbit down 10mbit up,
No Download CAP,
Fair Price,
Proper Service.

Yggr of Asgard

1) Honesty (no lies in case of problems)
2) Synchronous connection
3.) VPN traffic given higher priority
4.) VoiP traffic allowed
5.) Competent customer service 24/7
6.) Low latency
7.) Good Backbone Connection to the US/Europe
8.) High Traffic allowance

And I'm even willing to pay good money for someone offering this.

CyberGhost

10mbit Up/Down
No Cap and No Throttling
Low ping
Fair price
Good service - ie no down time and other problems.

oscarBravo

Vadrefjorde wrote:

2 Synchronous connection

Synchronous to what?

Vadrefjorde

synchronous connection to the Internet (same speed up and down).;)

oscarBravo

Aah, right. You misspelled "symmetric". Gotcha.

aphex™

FULL binary newsgroup access so I don't have to find torrents anymore.

Kristok

The speed increases rumoured would suit me so maby lowering the price and upping the download limit to something less restrictive like 30gb or more and only a warning if you go over not the worry they may decide to charge you per mb. Full access to newsgroups would be nice although completly unlikly. And in the case of NTL actually rolling out the service to some more areas.

byte

Most importantly, reliability of the service and speed.
Low latency
Decent upload speed (DSL)
No cap, or at least a cap at a decent level.

And the option to install a Broadband-only phoneline with a lower line rental (this is aimed at Eircom, as BT already offer this, sadly BT Billing is pathetic).

In the case of FWA, just give the service you promise.

dub45

It is strange that no body has mentioned so far:

1. clear and fair terms and conditions

2. an accounts department that actually works

3. reasonable minimum term for signup

4. reasonable notification of termination

5. ease of transfer between suppliers

6. timely, honest and clear communication when and if service problems arise

7. respect for peoples bank accounts ie isps should ensure that their staff realise that access to
a customers bank account via direct debit is a privilege to be used properly and not willy nilly as they wish!

The General

I have never had any problems with IOLBB +, never down, never slow speeds.

I would pay €60 per month for:
5mb line
5mb download
1mb upload
unlimited cap



thats all folks

ghost26ie

unlimited cap
5mb download
512kb + upload
rolling month contracts
€50 per month

Drapper

This :- http://www.boards.ie/vbulletin/showthread.php?p=50471896&posted=1#post50471896

8track

- €50 per month;
- subsidised for poor;
- socially aware - provide for all, not just high density or high value areas;
- privacy;
- reliability;
- service (including cheap on-site where there are problems);
- no line rental;
- big caps;
- cheap calls - whether VoIP or otherwise;
- big bandwidth / high speed;
- quality HD content (I know, not to be expected from ISP, but if you build it, they will come?)

unhappy_galway_

Proper up front specification of Committed Information Rate (The data rate at or below which you should see essentially zero packet loss), none of this Peak rate and contention ratio nonsense which gives rise to false expectations. The CIR should be at least sufficient for one VoIP call using a G711 codec, i.e. about 85000 bits/s.
Clear specification of burst rates and burst sizes. Properly designed backhaul network implementing per flow (or at least per IP) queueing so that the per customer CIR is protected during oversubscription, and diffserv so that the customers can designate traffic priorities.
Sufficient traffic capacity to INEX and to tier 1 Internet providers.

Tech support who actually respond, are honest and know what they are talking about.

ISPs should be ISPs only. Running a VoIP service as well is a conflict of interest and probably runs foul of the competition rules. Divide the advertized upload rates for Metro by the contention ratio and you will find that, except for the expensive EUR300 a month Metro Xpress, there is not ennough bandwidth for VoIP via a third party provider e.g. Blueface. Of course Metro includes their own VoIP service but the call rates are not impressive. Perhaps Comreg may have comething to say about this?

CyberGhost

Drapper wrote:

This :- http://www.boards.ie/vbulletin/showthread.php?p=50471896&posted=1#post50471896

I think your wish is the most real